American Water Reviews

Updated 28 October, 2014
Updated 28 October, 2014
86 Reviews
2.8
86 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Water CEO Susan Story
Susan Story
10 Ratings

Review Highlights

Pros
  • They have pretty good benefits and if you are into brown nosing and cloaking the truth, you will go far (in 11 reviews)

  • Employee compensation and benefits are fair considering the work/life balance afforded (in 4 reviews)


Cons
  • Work life balance out of sync, vacation time ridiculous, unless you spent 20 years with the company (in 4 reviews)

  • Career advancement opportunities (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Solid company with competitive pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Voorhees, NJ (US)
    Current Employee - Anonymous Employee in Voorhees, NJ (US)

    I have been working at American Water full-time (more than 5 years)

    Pros

    - Good work/life balance
    - Employee stock purchase plan is a good investment
    - Competitive Pay

    Cons

    - Difficult to transfer to new areas of the company
    - No management development program

    Recommends
    Approves of CEO
  2.  

    Its what you make of it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations in Sacramento, CA (US)
    Current Employee - Operations in Sacramento, CA (US)

    I have been working at American Water full-time (more than 8 years)

    Pros

    Good pay, good people, good educational programs, care for their employees, no micro managers, good advancement opportunities and good benefits

    Cons

    You have to work for your money

    Advice to ManagementAdvice

    keep up the good work and keep striving to do better

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    My experience at American Water was very stressful, due to unattainable goals company placed on employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Alton, IL (US)
    Former Employee - Customer Service Representative in Alton, IL (US)

    I worked at American Water full-time (more than 5 years)

    Pros

    Insurance and benefits, pay, and ease to advance in the company.

    Cons

    Being able to get everything done that is required in time limit they place on you, and still have it be a one call resolution like they want.

    Advice to ManagementAdvice

    Be more available to your employees when they need you, and be more willing to take escalated calls, and worry more about how call is handled, regardless of the time frame the call takes.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    You would be privileged to work for this company. It shines above other water utilities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations
    Current Employee - Operations

    I have been working at American Water full-time (more than 10 years)

    Pros

    Hard work and accomplishments are rewarded.

    Cons

    There is a lot of transition and transformation occurring. You must stay on top of it.

    Advice to ManagementAdvice

    More management needs to get out and listen to employees and factor input into decision making.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Ok at best but great benefits

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Water

    Pros

    great people to work with - flexible schedules

    Cons

    old culture which is stuck on older principals.

    Advice to ManagementAdvice

    Consider keeping talent and rid of unmotivated employees who drag productivity down

  7.  

    Finanance is falling apart

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance in Cherry Hill, NJ (US)
    Current Employee - Finance in Cherry Hill, NJ (US)

    I have been working at American Water full-time (more than 10 years)

    Pros

    Used be be a good company years ago

    Cons

    Horrible management, long hours, dis-respect for employees and management is a big click full of a lot of lies These managers in finance are brutal. From Accounts Payable , Cash and Accounting, just unethical practices. They have ruined this company and are forcing out the pension people. Upper management, CEO, CFO should get awakened, but they wont. Corporate greed set in. I am looking to leave, it is such a farce,

    Doesn't Recommend
    Negative Outlook
  8. 1 person found this helpful  

    Focused on the short term - stock price and dividend growth. Unpleasant culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Water full-time

    Pros

    The benefits are fair. It is a good place for someone looking gain experience in the water industry.

    Cons

    Work-life balance is terrible. The company is solely focused on inflating the stock price and dividend growth. They are reducing head counts and budgets. The remaining employees are left to pick up the slack and work harder. The company discourages overtime unless you're a salaried employee. Then they don't care how late you have to work as long as your work is completed.
    It is becoming very difficult to meet our financial goals because they are constantly changing. It is hard to hit a moving target. Our bonuses and increases are shrinking, while the executive team reaps enormous rewards in salary, bonuses, and stock options.
    The culture in Indiana is very bad. The feeling of job security does not exist. The vice-president has exhibited clear nepotism in his hiring practices. He uses intimidation as his management style.
    The leadership constantly talks about safety but they commit no resources towards it.
    There are many behavior/ethics/conduct/human resources policies in place but the company routinely disregards their own written policies.

    Advice to ManagementAdvice

    The recent culture survey was a very weak method to gauge employee attitudes. If you really are concerned, then create an anonymous way for employees to share their thoughts. The majority will not share their concerns because they feel like their jobs will be in jeopardy.
    Recruit more qualified managers.

    Neutral Outlook
    No opinion of CEO
  9.  

    Very interesting line of work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Gary, IN (US)
    Current Employee - Anonymous Employee in Gary, IN (US)

    I have been working at American Water full-time

    Pros

    My manager is great. He puts up with a lot of junk from lower level employees and still has their best interest at heart. The salary is pretty good, the benefits are excellent and so is the PTO.

    Cons

    The employees are ungrateful for what they are given. If they would go and work at a less stable company, with less pay and sub par benefits, maybe they would appreciate their jobs instead of complaining all the time.

    Advice to ManagementAdvice

    Hold employees accountable.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Was a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Desk Analyst in Voorhees, NJ (US)
    Former Employee - Service Desk Analyst in Voorhees, NJ (US)

    I worked at American Water part-time (more than an year)

    Pros

    I don't work there anymore

    Cons

    New management budget cutting allot of people are leaving and being laid off

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Nobody here knows what they're doing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance
    Current Employee - Finance

    I have been working at American Water full-time (more than an year)

    Pros

    Competitive salaries, most employees are sincere (excluding management).

    Cons

    Where to start.. Abysmal training for new employees. Not a good place to start a career unless you want to be in the utility business until death. Work is done extremely inefficiently with suggestions thrown under the rug. Unrealistic work expectations. Was working all hours of the day and night and had impossible tasks with impossible deadlines.

    Management always shifting. In the brief time that i have worked at American Water I have had 4 different managers. None of the managers know how to manage employees, nor do they have the necessary knowledge to run the business.
    Many people are leaving as renewed promises to invigorate employees are failing. No motivation to work hard.

    Advice to ManagementAdvice

    American water is in big trouble considering the fact that most people are nearing retiring age and they cannot retain young talent.

    Change the work environment, take employee suggestions to heart, invest in vigorous training for new employees. Anyone with real promise is going to recognize this is a sinking ship and will be running.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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