American Water Reviews

Updated 18 September, 2014
Updated 18 September, 2014
80 Reviews
2.9
80 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Water CEO Susan Story
Susan Story
7 Ratings

Review Highlights

Pros
  • They have pretty good benefits and if you are into brown nosing and cloaking the truth, you will go far (in 10 reviews)

  • great benefits, good education program for employees (in 6 reviews)


Cons
  • Career advancement opportunities (in 4 reviews)

  • Often have to worry about job security and restructuring (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Very interesting line of work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Gary, IN (US)
    Current Employee - Anonymous Employee in Gary, IN (US)

    I have been working at American Water full-time

    Pros

    My manager is great. He puts up with a lot of junk from lower level employees and still has their best interest at heart. The salary is pretty good, the benefits are excellent and so is the PTO.

    Cons

    The employees are ungrateful for what they are given. If they would go and work at a less stable company, with less pay and sub par benefits, maybe they would appreciate their jobs instead of complaining all the time.

    Advice to ManagementAdvice

    Hold employees accountable.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Focused on the short term - stock price and dividend growth. Unpleasant culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Water full-time

    Pros

    The benefits are fair. It is a good place for someone looking gain experience in the water industry.

    Cons

    Work-life balance is terrible. The company is solely focused on inflating the stock price and dividend growth. They are reducing head counts and budgets. The remaining employees are left to pick up the slack and work harder. The company discourages overtime unless you're a salaried employee. Then they don't care how late you have to work as long as your work is completed.
    It is becoming very difficult to meet our financial goals because they are constantly changing. It is hard to hit a moving target. Our bonuses and increases are shrinking, while the executive team reaps enormous rewards in salary, bonuses, and stock options.
    The culture in Indiana is very bad. The feeling of job security does not exist. The vice-president has exhibited clear nepotism in his hiring practices. He uses intimidation as his management style.
    The leadership constantly talks about safety but they commit no resources towards it.
    There are many behavior/ethics/conduct/human resources policies in place but the company routinely disregards their own written policies.

    Advice to ManagementAdvice

    The recent culture survey was a very weak method to gauge employee attitudes. If you really are concerned, then create an anonymous way for employees to share their thoughts. The majority will not share their concerns because they feel like their jobs will be in jeopardy.
    Recruit more qualified managers.

    Neutral Outlook
    No opinion of CEO
  3.  

    Nobody here knows what they're doing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance
    Current Employee - Finance

    I have been working at American Water full-time for more than a year

    Pros

    Competitive salaries, most employees are sincere (excluding management).

    Cons

    Where to start.. Abysmal training for new employees. Not a good place to start a career unless you want to be in the utility business until death. Work is done extremely inefficiently with suggestions thrown under the rug. Unrealistic work expectations. Was working all hours of the day and night and had impossible tasks with impossible deadlines.

    Management always shifting. In the brief time that i have worked at American Water I have had 4 different managers. None of the managers know how to manage employees, nor do they have the necessary knowledge to run the business.
    Many people are leaving as renewed promises to invigorate employees are failing. No motivation to work hard.

    Advice to ManagementAdvice

    American water is in big trouble considering the fact that most people are nearing retiring age and they cannot retain young talent.

    Change the work environment, take employee suggestions to heart, invest in vigorous training for new employees. Anyone with real promise is going to recognize this is a sinking ship and will be running.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Office Politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Voorhees, NJ (US)
    Current Employee - Manager in Voorhees, NJ (US)

    I have been working at American Water full-time for more than 3 years

    Pros

    Hours are great since no one knows how much time employees leave for, especially at lunch time.

    Cons

    Hiring is very political and racially motivated

    Advice to ManagementAdvice

    Checks and balances in the hiring process

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Rewarding but has come at a cost

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Water full-time for more than 5 years

    Pros

    Salary and benefits are good. The vast majority of people care about the work they are doing. The newer executive members have a much better attitude towards employees and seem to want to change the negative culture. Promotions can take time but are available if you work hard and wait it out.

    Cons

    Work/life balance is abysmal. You work as hard, if not harder, than someone at a tech company without the perks. Very high stress environment due to punitive culture. This exists even though there are very few established processes and little training available to prevent issues.

    Advice to ManagementAdvice

    Rather than compare to similar industries, look at the successful Fortune 500 companies for guidance.

    Neutral Outlook
    Approves of CEO
  7.  

    DO NOT WORK HERE!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Pensacola, FL (US)
    Current Employee - Customer Service Representative in Pensacola, FL (US)

    I have been working at American Water full-time for more than 3 years

    Pros

    The Health benefits are fairly decent. Overtime is available if you are into that .

    Cons

    You are required to agree to work mandated overtime to work there. From that point forget about have two days off a week. You might get one. Lunches use to be a half hour, now they are an hour - MAYBE - if your not required to work half of it as mandatory overtime. Forget about getting off on time - they can hold you up to an hour to. The job is extremely stressful. The new SAP software we're forced to use is pathetic. Managers are nothing but yes-men.

    Advice to ManagementAdvice

    Make the mandatory overtime program more fair - or get rid of mandated overtime PERIOD. It is the major cause of low morale and turnover in the Illinois and Florida call centers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager of Loss Control  in  Champaign, IL (US)
    Current Employee - Manager of Loss Control in Champaign, IL (US)

    I have been working at American Water full-time for more than 5 years

    Pros

    Great Benefits, Co-Workers, Management, Pay, and more.

    Cons

    Often have to worry about job security and restructuring.

    Advice to ManagementAdvice

    Increase focus on the employee.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    good learning process

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Tehnician  in  East Palo Alto, CA (US)
    Former Employee - Systems Tehnician in East Palo Alto, CA (US)

    I worked at American Water full-time for more than a year

    Pros

    great benefits, good education program for employees

    Cons

    not much room for advancement

    Advice to ManagementAdvice

    I rather not say

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Long Road

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Water

    Pros

    Great Health benefits and people

    Cons

    not much room for advancement unless you know someone or brown nose

    Recommends
    Approves of CEO
  11.  

    The Company has become very short term focused and lead by a single aspect of personality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Saint Louis, MO (US)
    Former Employee - Anonymous Employee in Saint Louis, MO (US)

    I worked at American Water full-time for more than 10 years

    Pros

    Provides good service to customers due to the commitment and focus of its operating personnel

    Cons

    Single key individuals have a a very narrow view on leadership and everyone must meet that mold. In addition some key leaders completely lack knowledge of what is happening in the real world of the company's operations

    Advice to ManagementAdvice

    Wake up before you lose all of your experts that keep the company running.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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