American Water

  www.amwater.com
  www.amwater.com

American Water Reviews

Updated 10 November, 2014
Updated 10 November, 2014
92 Reviews
2.9
92 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Water CEO Susan Story
Susan Story
11 Ratings

Review Highlights

Pros
  • They have pretty good benefits and if you are into brown nosing and cloaking the truth, you will go far (in 12 reviews)

  • great benefits, good education program for employees (in 7 reviews)


Cons
  • Work life balance out of sync, vacation time ridiculous, unless you spent 20 years with the company (in 6 reviews)

  • Career advancement opportunities (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good company for experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Water full-time (more than 8 years)

    Pros

    The company offers decent compensation and benefits. The tuition reimbursement process is easy to use and the reimbursements are paid quickly.

    Cons

    There seems to be a lack of focus at times. Also, there are quite a lot of restructures and realignments. It's difficult to keep track of who is handling certain functions.

    Advice to ManagementAdvice

    Be sure to listen to your employees and bring them in on decisions regarding realignments. The employees are the ones on the front lines and have a direct impact on the business.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    I have been working at American Water full-time (more than 8 years)

    Pros

    Pay and benefits are good. There is opportunity for advancement--especially now that many career folks are retiring. Locations throughout the U.S. Providing an opportunity to move.

    Cons

    Working long hours, little resources and very lean staff is the norm. Many big changes over the past 10 years leaves little room for employees to get traction and make progress on the latest change before moving on to the next one.

    Advice to ManagementAdvice

    Learn from mistakes, value the people that work tirelessly for the company. Truly look at how employees are treated and how it has made them feel that they are not valued--but the stock price is.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3.  

    Great at recognizing talent, fails at developing and keeping talent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager
    Former Employee - Senior Manager

    I worked at American Water full-time (more than 3 years)

    Pros

    great benefits, decent salaries, flexibility in the workplace

    Cons

    no training, dysfunctional work culture, confusing organizational changes, unaccountable employees who drag down office morale who are never dealt with, work/life balance

    Advice to ManagementAdvice

    Focus on training and developing employees; shed the dead weight

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Ok company. Bottom line comes before employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Service Technician in Kokomo, IN (US)
    Former Employee - Field Service Technician in Kokomo, IN (US)

    I worked at American Water full-time (more than 5 years)

    Pros

    Good benefits. Nationwide career movement. Career advancement. Good safety training. Pay is pretty good. Have new vehicles for the field workers to drive.

    Cons

    Decisions are made by someone hours and hours away who has never done your job. They micromanage...you have to detail every minute of your day. They hold grudges

    Advice to ManagementAdvice

    Loosen the tie and give the workers more freedom.

    No opinion of CEO
  6.  

    Solid company with competitive pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Voorhees, NJ (US)
    Current Employee - Anonymous Employee in Voorhees, NJ (US)

    I have been working at American Water full-time (more than 5 years)

    Pros

    - Good work/life balance
    - Employee stock purchase plan is a good investment
    - Competitive Pay

    Cons

    - Difficult to transfer to new areas of the company
    - No management development program

    Recommends
    Approves of CEO
  7. 1 person found this helpful  

    My experience at American Water was very stressful, due to unattainable goals company placed on employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Alton, IL (US)
    Former Employee - Customer Service Representative in Alton, IL (US)

    I worked at American Water full-time (more than 5 years)

    Pros

    Insurance and benefits, pay, and ease to advance in the company.

    Cons

    Being able to get everything done that is required in time limit they place on you, and still have it be a one call resolution like they want.

    Advice to ManagementAdvice

    Be more available to your employees when they need you, and be more willing to take escalated calls, and worry more about how call is handled, regardless of the time frame the call takes.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Its what you make of it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations in Sacramento, CA (US)
    Current Employee - Operations in Sacramento, CA (US)

    I have been working at American Water full-time (more than 8 years)

    Pros

    Good pay, good people, good educational programs, care for their employees, no micro managers, good advancement opportunities and good benefits

    Cons

    You have to work for your money

    Advice to ManagementAdvice

    keep up the good work and keep striving to do better

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    undergoing significant changes but no direction

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Cherry Hill, NJ (US)
    Former Employee - Anonymous Employee in Cherry Hill, NJ (US)

    I worked at American Water full-time (more than 10 years)

    Pros

    opportunity to work on large scale ERP deployment

    Cons

    very weak leadership team and a culture that is not aimed at solutions, just the never endIng process

    Advice to ManagementAdvice

    really need to get the act together and really lead rather than go through the motions

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    You would be privileged to work for this company. It shines above other water utilities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations
    Current Employee - Operations

    I have been working at American Water full-time (more than 10 years)

    Pros

    Hard work and accomplishments are rewarded.

    Cons

    There is a lot of transition and transformation occurring. You must stay on top of it.

    Advice to ManagementAdvice

    More management needs to get out and listen to employees and factor input into decision making.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Ok at best but great benefits

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Water

    Pros

    great people to work with - flexible schedules

    Cons

    old culture which is stuck on older principals.

    Advice to ManagementAdvice

    Consider keeping talent and rid of unmotivated employees who drag productivity down

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West Virginia American Water and U.S. Army Corps of Engineers
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