American Airlines Reviews

Updated 24 September, 2014
Updated 24 September, 2014
659 Reviews
3.1
659 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
39 Ratings

Review Highlights

Pros
  • Great flight benefits as American has a lot of destinations around the world (in 141 reviews)

  • Flight benefits are great if you don't mind the whole standby aspect (in 29 reviews)


Cons
  • With all the people laid off with flight benefits, not sure you'll really get to use them (in 20 reviews)

  • The senior management is making it very difficult to want to stay (in 20 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Rewarding in most cases

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ramp Agent  in  Toronto, ON
    Current Employee - Ramp Agent in Toronto, ON

    I have been working at American Airlines full-time for more than a year

    Pros

    Management communicate with employees on the progress of the company

    Cons

    Some lower level supervisors appears to have little or no interest of the staff they supervised

    Advice to ManagementAdvice

    Provide ongoing management and supervisory training to lower level supervisors.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    High pressure job, but worth it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources  in  Fort Worth, TX (US)
    Former Employee - Human Resources in Fort Worth, TX (US)

    I worked at American Airlines full-time for more than 5 years

    Pros

    Interesting work in a highly visible industry; no day is the same as the one before or after; no one works for an airline to get rich, but the benefits are excellent

    Cons

    Integrating two companies is not easy; there have been a lot of changes after the merger that are not easy for everyone to absorb

    Advice to ManagementAdvice

    This is the largest airline in the world now; sometimes, it has to be run like it

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - HBR Representative  in  Miami, FL (US)
    Current Employee - HBR Representative in Miami, FL (US)

    I have been working at American Airlines full-time for more than a year

    Pros

    The company offered great incentive and benefits

    Cons

    The Pay was quite low.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Great

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Airlines

    Pros

    Love it her. Great place.

    Cons

    Management is kind of lacking

  6.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Financial Analyst  in  Fort Worth, TX (US)
    Current Employee - Senior Financial Analyst in Fort Worth, TX (US)

    I have been working at American Airlines full-time for more than 3 years

    Pros

    Work life balance is good.

    Cons

    Favortism is sometimes over barring, it's based on who likes you or not.

    Advice to ManagementAdvice

    Keep up the good work guys

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Collegial environment. Compensation is not competitive compared to other industries.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Analyst  in  Dallas, TX (US)
    Former Employee - Financial Analyst in Dallas, TX (US)

    I worked at American Airlines full-time for less than a year

    Pros

    Collegial environment. As a new hire, you are expected to voice your opinion.

    Cons

    Low compensation (low base salary and usually no bonus). Low pay raise. If you want to be very rich, this is not a company for you.

    Advice to ManagementAdvice

    Improve compensation by cutting people from management team and stop hiring too many new employees. A common reason why people leave is to seek better compensation. It's less costly to raise compensation for current employees than to hire employees.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Flying was a great experience. I saw many small towns I probably would not have seen otherwise.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Flight Attendant  in  Chicago, IL (US)
    Former Employee - Flight Attendant in Chicago, IL (US)

    I worked at American Airlines full-time for more than 5 years

    Pros

    Great Medical and Dental. Flight Benefits can get tricky depending on where you want to travel.

    Cons

    Mgmt and employees are not always on the same page.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Station Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Station Agent  in  Moline, IL (US)
    Current Employee - Station Agent in Moline, IL (US)

    I have been working at American Airlines part-time for more than a year

    Pros

    Watching the planes land and take off is an amazing sight to see; also being apart of the whole process is an amazing experience! You, your family, and friends can travel free! You only have to pay a super low traveling fee. Fun!

    Cons

    I worked at a small airport, at small airports you have to do everything; which include the ticket counter, and out side at the arrival and departure gates. If you work at a big airport than you are assigned to a particular area. The pay is a little low it is around $10 an hour; at least for Illinois back in 2011 it was. You have to get use to working in all types of positions, and conditions. So if you do not like working outside in the heat, cold, snow, or rain. Then working at the gates may not be for you.

    Recommends
  10. 1 person found this helpful  

    Flight Attendant

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Airlines

    Pros

    There are no pros to this job

    Cons

    Please make sure when you come to training and even after that you watch your back once you are on the outskirts of the company they are VERY RUDE and treat you like you are lower than dirt and for a company that claims they are all about making sure you succeed and are a "family" company trust me it is anything further from the truth!!! Go to another company that really wants you to succeed and pays you for training!!!!!

    Advice to ManagementAdvice

    Get nicer people to look after or train the new hires and they should take a refresher course in customer service to help them remember that they were once in your position

  11.  

    Most miserable experience of my life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservations Agent  in  Raleigh, NC (US)
    Former Employee - Reservations Agent in Raleigh, NC (US)

    I worked at American Airlines full-time for more than a year

    Pros

    Ability to pick up hours, work from home, trade hours. Airline travel perks

    Cons

    Dont, just dont. Time spent there felt like my spirit and soul died slowly and painfully as the time went on. Non Rev airline travel can cause you to get stuck in a city. Customers will be unreasonably foul nasty and rude. Do not stand up for yourself. Make the company as much money as you can or expect to talk to management frequently. Transition into new department without any input from agent.

    Advice to ManagementAdvice

    Understand the frustration of the time spent on the phones. Make sure lines of communication are clear between agents and management. I could go on but nothing will change.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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