American Airlines Reviews

Updated 25 April, 2015
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3.4
797 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
98 Ratings

Pros
  • Great flight benefits as American has a lot of destinations around the world (in 145 reviews)

  • Flight benefits are great if you don't mind the whole standby aspect (in 35 reviews)

Cons
  • the policies with attendance, senior management doesn't know answers to certain questions you ask (in 21 reviews)

  • With all the people laid off with flight benefits, not sure you'll really get to use them (in 20 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Rewarding in most cases

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ramp Agent in Toronto, ON
    Current Employee - Ramp Agent in Toronto, ON

    I have been working at American Airlines full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Management communicate with employees on the progress of the company

    Cons

    Some lower level supervisors appears to have little or no interest of the staff they supervised

    Advice to Management

    Provide ongoing management and supervisory training to lower level supervisors.

  2. Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Miami, FL (US)
    Current Employee - Anonymous Employee in Miami, FL (US)

    I have been working at American Airlines full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company to work with, great benefits everyone is like family. You get to meet all types of individuals from various background.

    Cons

    Hourly rate could be a little bit better but apart from that I would recommend anyone to apply its a great place to work.

    Advice to Management

    Hourly rate can be better to attract and retain top employee. Training program and work life balance is great, awesome place to work.

  3. Good environment with great people all around

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Systems Analyst in Tempe, AZ (US)
    Current Employee - Business Systems Analyst in Tempe, AZ (US)

    I have been working at American Airlines full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Industry leader with excellent leadership at the very top that trickles down to most levels.
    Fast paced with a competitive environment that keeps change at the front of the line. That change offers gratification in tackling new challenges to overcome in order to remain relevant and competitive.

    Cons

    It is the largest airline in the world and with that there are moments that you get stuck in the long drawn out processes that large corporations must have. Patience isn't a virtue here, it is a requirement.

    Advice to Management

    Continue to refine and question the mentality of "that's what we've always done". Push the limits and challenge those that are simple minded or afraid of change. Do this with respect and demonstrate humility with transparent communications to those below you that may not have the same view as you.

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  5. customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Airlines

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    great people to work with

    Cons

    money no negotiating what so ever

  6. Helpful (1)

    Customer service agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Airlines part-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    American Airlines is now the biggest airline in the world which is so exciting in itself. You get travel perks and health care being part time which is amazing!

    Cons

    A downside to AA would have to be that it's a union which I personally do not prefer. I wish they were as up to date with all the latest technology like another airline but they are making all positive and new changes! We are going for great :)

  7. flight crew

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Airlines full-time

    Pros

    stable company flexiable hours great benefits

    Cons

    not keeping up with salaries for industry

  8. Helpful (1)

    Absolutely loved working for American Airlines!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Sales Representative in Tucson, AZ (US)
    Former Employee - Senior Sales Representative in Tucson, AZ (US)

    I worked at American Airlines full-time (More than 10 years)

    Pros

    Travel benefits, working with a diverse group of dedicated peers, never a dull moment

    Cons

    Flexibility, demanding, high stress, bad weather delayed flights upset passengers

  9. ambitious, goal oriented, excited to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in Tempe, AZ (US)
    Former Employee - Customer Service Agent in Tempe, AZ (US)

    I worked at American Airlines full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Love working w/ people, resolution oriented, outstanding at sales + cyst serv

    Cons

    N/A have no cons at all

    Advice to Management

    I am perfect for the position and look forward to working and showing my skills and hope for growth and advancement.

  10. Flight attendant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant in Charlotte, NC (US)
    Current Employee - Flight Attendant in Charlotte, NC (US)

    I have been working at American Airlines full-time (More than 10 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Never having to purchase an airline ticket

    Cons

    Unpredictable schedule for a few years at the beginning

    Advice to Management

    We need better announcements to show more of our personalities

  11. Very political

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Enterprise Mobility Architect in Fort Worth, TX (US)
    Former Employee - Enterprise Mobility Architect in Fort Worth, TX (US)

    I worked at American Airlines (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Lots of great technologies to work with. Very cutting edge.

    Cons

    Way too political. Management needs to look beyond the clicks to see what happens.

    Advice to Management

    Find a way to make the work environment more than a click fest.

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American Airlines

 
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