American Airlines
2.9 of 5 465 reviews
www.aa.com Fort Worth, TX 5000+ Employees

American Airlines Reviews

Updated Apr 12, 2014
All Employees Current Employees Only

2.9 465 reviews

                             

44% Approve of the CEO

American Airlines CEO Thomas Horton

Thomas Horton

(136 ratings)

47% of employees recommend this company to a friend
465 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Good flight benefits if you know how to roll the dice with non-reving"
    in 99 reviews
  • "Awesome travel benefits (only pay the taxes on a flight, discounts on other carriers)"
    in 57 reviews
Cons:
  • "The senior management is making it very difficult to want to stay"
    in 18 reviews
  • "Finding a way to use the flight benefits as they really don't want you traveling or using your benefits"
    in 16 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

3 people found this helpful  

Great company

Flight Attendant (Current Employee)
Dallas, TX (US)

I have been working at American Airlines full-time for less than a year

ProsThe benefits, the culture and other former employees.

ConsI am glad to admit that there no cons.

Advice to Senior ManagementAmazing experience. Please continue with the great job thus far.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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1 person found this helpful  

Great Place to Be

Flight Attendant (Current Employee)
Dallas, TX (US)

I have been working at American Airlines full-time for more than 10 years

ProsWith Seniority, you can make your own schedule. See the world & get paid for it!!!

ConsIt takes a while to build enough seniority to have flexibility.

Yes, I would recommend this company to a friend

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Great job!

Passenger Service Representative (Current Employee)
Santo Domingo (Dominican Republic)

I have been working at American Airlines part-time for more than 3 years

ProsVery good benefits! You get to travel the world along with your family and you also have the opportunity to meet a lot of interesting ppl. Very easy yo relocate as well.

ConsChanging schedule. The rotating shifts are maybe the only thing I can think of. But it is not too bad. Just plan ahead!

Yes, I would recommend this company to a friend

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2 people found this helpful  

Taking off . . . keep the momentum.

Senior Project Manager (Current Employee)
Tulsa, OK (US)

I have been working at American Airlines full-time for more than a year

ProsThe flight benefits and the people you work with are solid. The company seems to be moving in the right direction. Mergers are tricky and can get messy fast, but so far so good.

ConsOn boarding is non-existent, at least in my case. Others have been more fortunate. Depends on your manager. Access to HR is via chat/phone, no personal touch. Same for just about everything; benefits, retirement, etc.

Advice to Senior ManagementThings are looking up with the merger, but a lot to be seen yet. Stay open and direct with communication and keep employees interests at heart.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Always was very good!

Customer Service Agent (Former Employee)
San Diego, CA (US)

I worked at American Airlines part-time for more than 10 years

ProsAmerican is a place where people can achieve their full potential!

ConsLongs hours, weekends, holidays and sometimes be away from our families! Also pay is not that great.

Advice to Senior ManagementUpper management need support their employees on a positive way and sometimes we like to be recognize for a good customer service.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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It's a great place to work!

Anonymous Employee (Current Employee)

I have been working at American Airlines

ProsThe team I work with was great!

ConsSome days you will work extremely long hours while on other days you would not have a shift at all.

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Great time work, great work place.

Anonymous Employee (Former Employee)

I worked at American Airlines

ProsThe working enviroment is great, all employers are very open and ready to help you to get the work done.
Great trainning courses, they give you all the tools you will need to have the job done.
Great travel benefits.

ConsThe salary is not the best (but again you will have great travel benefits) and working with any airline could be stressfull, and you have to be always with a smile, like in any other customer service job.

Advice to Senior ManagementThe salaries should be higher.

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I love my job! Great people around to work with, It is very exciting to work in the airline travel industry.

Anonymous Employee (Current Employee)

I have been working at American Airlines full-time for more than 5 years

ProsExcellent benefits. Especially the flying benefits and being able to invite friends and family to come with me.

ConsSalary is not the greatest. But I prefer to be happy where I work, than miserable with a bigger paycheck. Opportunities exist, but there is strong competition for the jobs when they are posted.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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great

Station Agent (Current Employee)
Tallahassee, FL (US)

I have been working at American Airlines part-time for less than a year

Prosbenefits, training, personal growth and compensation

Conslong shifts, small breaks, standing for long periods of time

Advice to Senior ManagementAlways look to hire better employees thats best for the company.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great experience.

Flight Attendant (Former Employee)
Dallas, TX (US)

I worked at American Airlines full-time for more than 10 years

ProsAbility to travel and see the world. Flexible schedule. Good Benefits, including 401K, paid vacation, and healthcare. Profit sharing opportunities.

Consstarting pay is low. must be able to work nights, weekends and holidays, without overtime or holiday pay. must pay union dues to be employed. seniority based bidding for work schedule.

Advice to Senior Managementless middle management

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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