Glassdoor is your free inside look at American Airlines reviews and ratings - including employee satisfaction and approval ratings for American Airlines CEO Thomas Horton. All 345 reviews are posted anonymously by American Airlines employees.
36% of the CEO
Thomas Horton
1 person found this helpful
I have been working at American Airlines full-time for less than a year
Pros – Professional ,courteous,friendly atmosphere during the interview
Cons – no one on one never happened we were broken down to groups of five
Yes, I would recommend this company to a friend
2013-06-10 07:38 PDT
I worked at American Airlines full-time for more than 3 years
Pros – Fun people to work with.
Cons – Pay starting out is not that great.
Advice to Senior Management – Don't forget about what makes you great. My heart breaks for the industry.
Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company
2013-06-18 13:55 PDT
1 person found this helpful
I worked at American Airlines full-time for less than a year
Pros – Salary and benefits were decent, work/life balance is emphasized, depending on what department and manager handle your department.
Cons – Very disorganized in the way the company is run. A lot of waste and redundancy with upper management's decision making and use of consultant groups.
Advice to Senior Management – Listen to your employees -- they have excellent insight because of their day to day contact with the way things really run.
No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company
2013-06-02 16:47 PDT
I have been working at American Airlines full-time for more than 10 years
Pros – Good company, great values good benefits
Cons – a bit not too forward thinking some times.
Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company
2013-06-05 10:25 PDT
I have been working at American Airlines full-time for more than 10 years
Pros – The travel benefits are great. You can see the world.
Cons – The senior management is making it very difficult to want to stay.
No, I would not recommend this company to a friend
2013-05-25 22:31 PDT
1 person found this helpful
I have been working at American Airlines full-time for less than a year
Pros – Great for MBAs that want to learn the airline business
One of the best rotation programs for MBAs (rotate to new role every 1-2 years)
ability to affect major company projects from day one
friendly colleagues
Compensation is good within the industry
Cons – Can be political
Complex organization structure
Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company
2013-05-09 20:35 PDT
I have been working at American Airlines full-time for more than 7 years
Pros – Work from home
Unlimited flight benefits for yourself, spouse, and children
Great flexibility
Dental and Vision Insurance
Lifetime Credit Union Membership
Cons – Terrible Health Insurance
Low Pay
Shift Bids
No compensations for internet Cost
Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company
2013-05-16 16:56 PDT
I worked at American Airlines full-time for more than 3 years
Pros – Flight benefits, good health insurance.
Cons – Upper management does not recognize or reward their employees.
No, I would not recommend this company to a friend
2013-05-14 09:28 PDT
I worked at American Airlines for more than 10 years
Pros – Had a flexibility to change shifts.
Cons – It's hard physical work which have workers with a lot of injuries. These guys are the backbone to the airline. It's just like Marines they the first line of defense. With out the passengers bags making on the same flight can make them frustrated.
Advice to Senior Management – Pay the ramp more money. When the crew of 6 guys off load about 150 bags on a Super 80 and then load same out bound. Figure the 6 guys make about $22.00 per hour equals $132.00. Now figure between 100 to 150 at $25.00 per bag equals between $2500.00 to $3750.00 per flight. Now do you think the ramp is costing the company too much? After 39 years was glad to retire.
No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company
2013-06-08 07:56 PDT
I have been working at American Airlines full-time for more than a year
Pros – Lots and lots of entry and on-going training provided. Can working from home. Ability to shift trade with others for time off or to change work hours. Fantastic travel benefits.
Cons – AA does everything possible to not provide employee's dependents with health benefits. Worst company for that I have ever seen or even heard of, so be aware. Many employees complain of this. Pay for the work skill is way low. If not for the flight benefits not much reason to work for AA due to the low pay and lack of dependent's health coverage.
Advice to Senior Management – The revolving door of training employees only to see them leave would not spin so fast if AA simply stopped trying to NOT provide the offered benefits. I mean really...deny employees families from being added to health plans for every and any reason that MIGHT hold up in court is just over the top. The stalling and searching for excuses is a complete joke.
No, I would not recommend this company to a friend
2013-05-08 09:45 PDT
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No thanks – I'll just look around