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American Airlines
2.8 of 5 345 reviews
www.aa.com Fort Worth, TX 5000+ Employees

American Airlines Reviews

Updated Jun 18, 2013
All Employees Current Employees Only

2.8 344 reviews

                             

36% Approve of the CEO

American Airlines CEO Thomas Horton

Thomas Horton

(66 ratings)

39% of employees recommend this company to a friend
345 Employee Reviews
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1 person found this helpful  

flight attendant interview in Dallas Forth Worth

Flight Attendant (Current Employee)
New York, NY (US)

I have been working at American Airlines full-time for less than a year

ProsProfessional ,courteous,friendly atmosphere during the interview

Consno one on one never happened we were broken down to groups of five

Yes, I would recommend this company to a friend

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Had great fun with this company

Crew Chief (Former Employee)
Raleigh, NC (US)

I worked at American Airlines full-time for more than 3 years

ProsFun people to work with.

ConsPay starting out is not that great.

Advice to Senior ManagementDon't forget about what makes you great. My heart breaks for the industry.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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Client Solutions Manager

Client Solutions Manager (Former Employee)
Fort Worth, TX (US)

I worked at American Airlines full-time for less than a year

ProsSalary and benefits were decent, work/life balance is emphasized, depending on what department and manager handle your department.

ConsVery disorganized in the way the company is run. A lot of waste and redundancy with upper management's decision making and use of consultant groups.

Advice to Senior ManagementListen to your employees -- they have excellent insight because of their day to day contact with the way things really run.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Good company

Anonymous Employee (Current Employee)

I have been working at American Airlines full-time for more than 10 years

ProsGood company, great values good benefits

Consa bit not too forward thinking some times.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Needs improvement

Manager (Current Employee)
Chicago, IL (US)

I have been working at American Airlines full-time for more than 10 years

ProsThe travel benefits are great. You can see the world.

ConsThe senior management is making it very difficult to want to stay.

No, I would not recommend this company to a friend

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Great Opportunities and Never Bored

Financial Analyst (Current Employee)
Fort Worth, TX (US)

I have been working at American Airlines full-time for less than a year

ProsGreat for MBAs that want to learn the airline business
One of the best rotation programs for MBAs (rotate to new role every 1-2 years)
ability to affect major company projects from day one
friendly colleagues
Compensation is good within the industry

ConsCan be political
Complex organization structure

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Good position for those who don't need great Health Insurance and High pay

Home-Based Reservation Agent (Current Employee)
Dallas, TX (US)

I have been working at American Airlines full-time for more than 7 years

ProsWork from home
Unlimited flight benefits for yourself, spouse, and children
Great flexibility
Dental and Vision Insurance
Lifetime Credit Union Membership

ConsTerrible Health Insurance
Low Pay
Shift Bids
No compensations for internet Cost

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Good experience with a big company.

Industrial Engineer (Former Employee)
Fort Worth, TX (US)

I worked at American Airlines full-time for more than 3 years

ProsFlight benefits, good health insurance.

ConsUpper management does not recognize or reward their employees.

No, I would not recommend this company to a friend

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Fleet Service Clerk at Dallas/Ft. Worth Airport.

Fleet Service (Former Employee)
Dallas, TX (US)

I worked at American Airlines for more than 10 years

ProsHad a flexibility to change shifts.

ConsIt's hard physical work which have workers with a lot of injuries. These guys are the backbone to the airline. It's just like Marines they the first line of defense. With out the passengers bags making on the same flight can make them frustrated.

Advice to Senior ManagementPay the ramp more money. When the crew of 6 guys off load about 150 bags on a Super 80 and then load same out bound. Figure the 6 guys make about $22.00 per hour equals $132.00. Now figure between 100 to 150 at $25.00 per bag equals between $2500.00 to $3750.00 per flight. Now do you think the ramp is costing the company too much? After 39 years was glad to retire.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Flight Benefits Yes -Do Their Best To Not Provide Dependents Health Benefits

Reservations Agent (Current Employee)
Fort Worth, TX (US)

I have been working at American Airlines full-time for more than a year

ProsLots and lots of entry and on-going training provided. Can working from home. Ability to shift trade with others for time off or to change work hours. Fantastic travel benefits.

ConsAA does everything possible to not provide employee's dependents with health benefits. Worst company for that I have ever seen or even heard of, so be aware. Many employees complain of this. Pay for the work skill is way low. If not for the flight benefits not much reason to work for AA due to the low pay and lack of dependent's health coverage.

Advice to Senior ManagementThe revolving door of training employees only to see them leave would not spin so fast if AA simply stopped trying to NOT provide the offered benefits. I mean really...deny employees families from being added to health plans for every and any reason that MIGHT hold up in court is just over the top. The stalling and searching for excuses is a complete joke.

No, I would not recommend this company to a friend

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