American Airlines Reviews

Updated 27 August, 2014
Updated 27 August, 2014
655 Reviews

3.1
655 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
32 Ratings

Review Highlights

Pros
  • Good flight benefits if you know how to roll the dice with non-reving (in 135 reviews)

  • working with some of the most experienced pilots in the industry, travel benefits (in 68 reviews)


Cons
  • The senior management is making it very difficult to want to stay (in 20 reviews)

  • In order to advance you have to know someone in upper management (in 18 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Rewarding in most cases

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ramp Agent  in  Toronto, ON
    Current Employee - Ramp Agent in Toronto, ON

    I have been working at American Airlines full-time for more than a year

    Pros

    Management communicate with employees on the progress of the company

    Cons

    Some lower level supervisors appears to have little or no interest of the staff they supervised

    Advice to ManagementAdvice

    Provide ongoing management and supervisory training to lower level supervisors.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    American Airlines is a great company to be a part of

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Home Based Sales Representative  in  Raleigh, NC (US)
    Current Employee - Home Based Sales Representative in Raleigh, NC (US)

    I have been working at American Airlines full-time for more than a year

    Pros

    Great benefits, flexibility to make your schedule almost anything you want, friendly coworkers and managers

    Cons

    Can't relocate just anywhere, has to be within 75 miles of an office

    Advice to ManagementAdvice

    Give the lower employees more credit, they can handle more tasks.

    Recommends
    Approves of CEO
  3.  

    I had to give up everything and was homeless after my Job I loved and devoted my heart too was taken away from me

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Passenger Service Representative  in  Miami, FL (US)
    Former Employee - Passenger Service Representative in Miami, FL (US)

    I worked at American Airlines part-time for more than 5 years

    Pros

    Everyday is different and u meet all types off people.. There's never a dull moment @ the airport

    Cons

    Pleasing a customer who's mad about delays, cancellations or the fact that they're late for a flight.

    Advice to ManagementAdvice

    Make decisions with you heart.. not always your mind.. We're all humans and need to earn a living.

    Recommends
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Great place to work...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Assistant  in  Coral Gables, FL (US)
    Current Employee - Marketing Assistant in Coral Gables, FL (US)

    I have been working at American Airlines part-time for less than a year

    Pros

    Management, processes, organizational communication, compensation. Management served as mentors. Wonderful values and ethics policies. The managers were highly organized and goal-oriented. Exceptional leadership.

    Cons

    Lack of growth opportunities. Management should devise a plan to retain interns or part-time staff. However, this office closed. Unfortunately, there should have been a plan to transfer lower, but vital, personnel to other locations.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    I live my Job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant  in  New York, NY (US)
    Current Employee - Flight Attendant in New York, NY (US)

    I have been working at American Airlines full-time for more than 10 years

    Pros

    Flexibility And the grieta people emplomes we get to Soria with.

    Cons

    It tales a long time to mame a gold salary.

    Advice to ManagementAdvice

    Keep working on being an industry leader..

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    It has been good company to work for, but I'm concerned about the future.

    Current Employee - Senior Analyst  in  Fort Worth, TX (US)
    Current Employee - Senior Analyst in Fort Worth, TX (US)

    I have been working at American Airlines full-time for more than 10 years

    Pros

    Since it is a large company there are a lot of opportunities to move around and try positions that are of interest to you. For those who like to travel the flight benefits are nice although it can be difficult getting on a flight.

    Cons

    The merger has created some issues since the 2 companies have very different cultures and ways of doing things. There are people on both sides who don't care to listen to what the other sides has to say which has caused a divide

  8.  

    Reservations Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservation Representative  in  Fort Worth, TX (US)
    Former Employee - Reservation Representative in Fort Worth, TX (US)

    I worked at American Airlines full-time for more than a year

    Pros

    very good company to work for

    Cons

    No matter how nice you are to the customers they are still very mean and hateful for the most part. However, considering every time the customer turns around their flight is getting delayed if not canceled I guess I would be mean and hateful too.

    Advice to ManagementAdvice

    Some really need to know what their job is.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Good Ole Boy System , STILL.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous  in  Fort Worth, TX (US)
    Former Employee - Anonymous in Fort Worth, TX (US)

    I worked at American Airlines full-time for more than a year

    Pros

    Airport personnel is really nice, HDQ is centralized to DFW.

    Cons

    Bad Management, hateful employees, IT Infrastructure is old and lacking, no ownership, inconsistent on policies and procedures. They let all their legacy knowledge walk out the door. Main concern is keeping planes in the air.

    Advice to ManagementAdvice

    EMPLOYEE RETENTION. Proper checks and balances and get rid of the Good Ole Boy systems. One final statement.. Managers/Directors should not have personal relationships with their staff outside of work...

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Summer MBA Internship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Strategy & Marketing Analyst - MBA  in  Fort Worth, TX (US)
    Current Employee - Strategy & Marketing Analyst - MBA in Fort Worth, TX (US)

    I have been working at American Airlines as an intern for less than a year

    Pros

    Ups and downs, good and bad, the people who work there love it. That was always a very positive element. As a lifelong aviation enthusiast I fit in very well and my knowledge of the industry really helped me connect with people during my interviews. Work-life balance doesn't get much better than this, though I know the MBA intern in the fleet planning department was worked like a dog.

    Performance and fit were rewarded, with the best interns getting full-time offers but quite a few not receiving them.

    Employees themselves really varied. There were some incredible people in middle management and some good and less than stellar people in senior management.

    Flight benefits are great if you don't mind the whole standby aspect.

    Cons

    Compensation is good for Texas but not as good as coastal cities in the US. There's a bit of a heads-down aspect to the work here without a lot of group interactions and projects, which was hard as group energy makes me thrive.

    The MBA internship program is good but could be developed further. Once they have you in they don't do as much to really keep you there or make you feel truly valued or desired. When debating whether or not to accept a full time offer, my MBA intern college actually had a team member say to her, "What are you waiting for? If you don't say yes, we have a ton of people waiting who will." Not really the greatest message to send.

    The non-rev flight benefits were never that attractive to me because you really don't ever know if you're going somewhere, especially in the summer. I heard stories of employees getting pulled off a plane when a paying customer showed up. It was always frustrating to have friends call and say, "So when do you get in?" and have to respond, "I don't know if I'm even getting on the plane yet"

    Advice to ManagementAdvice

    With the US/AA merger, make sure things don't get dumbed-down to the US Airways level. Marketing, advertising, experience are all major aspects of travel. I know the incoming US Airways leadership doesn't believe in this, and that is a shame

    Recommends
    Neutral Outlook
    Disapproves of CEO
  11.  

    Decent place, but promotions go to the "golden children"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Fort Worth, TX (US)
    Former Employee - Manager in Fort Worth, TX (US)

    I worked at American Airlines full-time for more than 10 years

    Pros

    Nearly-free travel, albeit stand-by is harder than it used to be. Large company, so lateral moves are available. Culture and work-life balance generally good, but varies substantially by department.

    Cons

    With only marginal growth, very limited upward opportunities; merger-related disruption likely to continue through next year and results in additional redundancies

    Advice to ManagementAdvice

    Move through the US integration as quickly as possible to bring some semblance of stability to employees

    Recommends
    Neutral Outlook
    Approves of CEO

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