Amdocs Reviews

Updated 23 October, 2014
Updated 23 October, 2014
1,126 Reviews
3.3
1,126 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Amdocs President, CEO, and Director Eli Gelman
Eli Gelman
350 Ratings

Review Highlights

Pros
  • Work-life balance can easily be maintained in a company like Amdocs (in 85 reviews)

  • The work culture here is awesome, I never felt any type of pressure (in 109 reviews)


Cons
  • In some projects the work life balance is too bad while in others it is too good (in 148 reviews)

  • Management seems proud that there is no work life balance (in 39 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Excellent company to gain expertise in telecommunications billing domain

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Programming Senior Subject Matter Expert in Toronto, ON
    Current Employee - Programming Senior Subject Matter Expert in Toronto, ON

    I have been working at Amdocs full-time (more than 3 years)

    Pros

    - Product based company with end to end support of the product. Offers various roles for a software engineer from development of the core product to production support.

    - The work culture encourages developers to gain end to end knowledge of the billing systems spanning multiple applications.

    - Ongoing opportunities to relocate around various offices around the globe.

    - Open door policy is followed pretty well.

    Cons

    - Most of the customers use stable versions of the billing applications , exposure to latest technologies is limited.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Amdocs Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Subject Matter Expert in Montreal, QC
    Current Employee - Senior Subject Matter Expert in Montreal, QC

    I have been working at Amdocs full-time (more than 3 years)

    Pros

    It is a multinational company having branches across the entire world. It has a highly stable products and customers that are big telecom players in the market.

    Cons

    In my experience there is less work life balance.

    Advice to ManagementAdvice

    Improve the work life balance for the employees

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Miss the place , but not the work....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Subject Matter Expert in Montreal, QC
    Former Employee - Senior Subject Matter Expert in Montreal, QC

    I worked at Amdocs full-time (more than 5 years)

    Pros

    Excellent for those who gets an opportunity at a very early stage of their career (within 2-3 yrs of college passout).
    Gets to learn a lot of things technically and also professionally.
    Interactions with teams across the North American continent adding to your knowledge base.
    Good to work for 4-5 yrs..
    If you don't care about your career and just want to earn money, then this place is for you.

    Cons

    - No respect or acknowledgement for the good work contributed. Only appreciated when you leave the company.
    - Bad management.
    - Almost no salary increments.
    - Learning curve reduces as you work more and more. You continue to fix the same issues every month, every release , every year.
    - You continue to grow physically and mentally ...but never professionally as the growth opportunity is ZERO (Most of the existing programmers are close to 10 yrs in the same position and are close to 40).
    - No Promotions. Any vacancies are filled by hiring from outside.
    - You reach a saturation point where you don't know what you are really good at in a global scenario.
    - By continuing to work this way, you will reach a stage where you are not qualified to be a manager (since the only thing you will learn is how to fix the issues) and continue to be a programmer at 35.
    - You can never compete with anyone outside Amdocs, because you don't know anything else.

    Advice to ManagementAdvice

    Listen to the needs of your developers.
    Give them an opportunity to grow

    Positive Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    unique

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Software Engineer in Montreal, QC
    Current Employee - Senior Software Engineer in Montreal, QC

    I have been working at Amdocs

    Pros

    friendship and many opportunities inside amdocs.

    Cons

    distance between employers and HR.

    Advice to ManagementAdvice

    take the action before happen.

    Recommends
    Approves of CEO
  6.  

    Well paid, but tough working hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Montreal, QC
    Former Employee - Anonymous Employee in Montreal, QC

    I worked at Amdocs

    Pros

    Good pay package, decent benefits. Excellent, competent team - great people to work with. Awesome technology - expect to touch on all kinds of cool enterprise-level tech.

    Cons

    Hours can be inane (70-90 hour weeks in worst times!), promotion opportunities can be limited. Although pay is quite good, when averaged on a per hour basis, no longer impressive.

    Advice to ManagementAdvice

    Manage your team's overtime and workload - your staff has a great deal of respect for you, but at some point it becomes a bit difficult to have a life outside the office.

    Recommends
    Approves of CEO
  7.  

    Senior Consultant at Amdocs Canadian Managed Services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Subject Matter Expert in Toronto, ON
    Former Employee - Senior Subject Matter Expert in Toronto, ON

    I worked at Amdocs

    Pros

    - Flat Organization - tremendous opportunties to grow
    - Develop strong technical and functional skills in Telecom BSS
    - Respect in the Industry
    -

    Cons

    - slow growth on customer sites
    - Israel dominated org culture - sometimes leads to managerial mis-influence
    -

    Advice to ManagementAdvice

    - encourage and give more opportunities of growth to employees
    - facilitate work life balance on customer sites

    Recommends
    Approves of CEO
  8.  

    Not a place I would recommend

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Montreal, QC
    Former Employee - Anonymous Employee in Montreal, QC

    I worked at Amdocs

    Pros

    Money is the only reason to work for Amdocs

    Cons

    Long work hours,
    disrespectful managers,
    outdated technologies and software
    no opportunity to grow
    military approach

    Advice to ManagementAdvice

    Show a little care for your employees, not only once a year, when you distribute hot dogs
    Use advanced technologies

    Doesn't Recommend
    Disapproves of CEO
  9.  

    IF have other choices, do not come to Amdocs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior SME in Montreal, QC
    Current Employee - Senior SME in Montreal, QC

    I have been working at Amdocs

    Pros

    Good compensation (for some) if you are lucky (belong to the right group).
    Good to have on CV.

    Cons

    Not creative environment. Incompetent management. Top-down micromanagement. Not fair promotions.

    Advice to ManagementAdvice

    Your employees are often very smart (and initally very motivated). Do not kill the talent; step away when you know you have nothing to contribute.

    Doesn't Recommend
    Disapproves of CEO
  10. 1 person found this helpful  

    Amdocs is the black stain on my impeccable professional career! Stay far far far away from this company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Manager (Level 5)
    Former Employee - Senior Manager (Level 5)

    I worked at Amdocs

    Pros

    - Amdocs is very flexible with wherever you want to reside in the world.
    - Amdocs is open to flex hours and remote work (from home).
    - Amdocs pays good starting salaries (but this is a smoke screen --- see my comments in the "downsides" section)
    - Amdocs has morning breakfast, coffee & tea, soda pops, etc. (in my office location at least)

    Cons

    - Like many of the previous posters have already said, Amdocs will lay you off or push you out, once they have maxed out your services.
    - They give higher starting salaries and bonuses (just to entice people to accept their offers), but soon you will realize that this this just a smoke screen.
    - Their employer exodus rate (ie: firings, lay-offs, pushed to leave, etc.) is as high as 80%, a number that is extremely high among the high-tech vertical .
    - There is a severe disconnect between management and service level staff, and even moreso between the headquarters in Israel and the North American units.
    - When it comes to promotion, raises and other incentives, sad to say (and others have here have also said), if you're not: (i) - Jewish; or (ii) - Israeli, you're outta luck.
    - If you have to work here, do what I did --- gain experience, the key telco knowledge, and leave ASAP before things get worse in that "toxic environment". I'm a Fortune 100 doing M&A work now, and life is much better, plus, I am not only paid better, but am also treated with respect and my work product is recognized.

    Advice to ManagementAdvice

    - Enable more transparency.
    - Be fully upfront with the employees that you hire as to what short-term and long-range expectations you have for them.
    - Don't offer deceitful, specious and dubious promises (to employees) that will never come to fruition.

    Doesn't Recommend
    Disapproves of CEO
  11.  

    More like a Staff Augmentation company rather than a consultancy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior SME
    Current Employee - Senior SME

    I have been working at Amdocs

    Pros

    The compensation is comparable and you'll really stand out if you do your job because most people don't.

    Cons

    Management does not appreciate your work and will make you stay up all night to to do a "really important" task. Amdocs gives you a good idea of what NOT to do on a project. There are a few good managers that will really help you with your career but most do not care at all so at the end of the day, it doesn't matter.

    Advice to ManagementAdvice

    Treat your employees with respect and judge their work based on what they've done and not how much time they spent doing it. Get to know your employees and understand their interests and skill set so they will be utilized to their full potential.

    Doesn't Recommend
    No opinion of CEO

Work at Amdocs? Share Your Experiences

Amdocs

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.