Alaska Airlines Reviews

Updated 13 April, 2015
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  1. Not the same company it was a few years ago.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in SeaTac, WA (US)
    Former Employee - Anonymous Employee in SeaTac, WA (US)

    I worked at Alaska Airlines full-time (more than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Flight benefits, if you can get a seat and if management will give you the time off. Most employees are great to work with.

    Cons

    Management is constantly changing. No mobility vertically. No work-life balance. Management is full of double standards and do not support their employee teams. No recognition for contributions.

  2. Helpful (1)

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Department
    Former Employee - IT Department

    I worked at Alaska Airlines

    Pros

    Alaska has a good culture of being focused on the customer and safety. Flight benefits good and generally a happy place to work.

    Cons

    Outside experience in certain areas would be helpful. Many departments are led by or full of "lifers" that can't advance the company. Many well qualified individuals are hired and then leave as their skills are not recognized or valued.

  3. IT division is scattered and dysfunctional.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer
    Current Employee - Software Developer

    I have been working at Alaska Airlines full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Decent flight benefits, flexible scheduling, and some employees are allowed to work from home one day a week.

    Cons

    With multiple architectures and no standards, it is difficult to maintain quality working software at a reasonable cost. Salaries are generally lower than average.

    Advice to Management

    Streamline IT, set standards, and invest and train in rapid development software products to help your developers create and maintain high-quality software.

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  5. Review for a, a

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alaska Airlines

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Pay benefit travel food hotel

    Cons

    People customer constant going everywhere

    Advice to Management

    None at the time

  6. Helpful (2)

    Great people, great work ethic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Alaska Airlines

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    If you're an airline person, this is the best airline to work for. Great dedication and slackers are let go quickly, which is great for morale. Management's philosophy is welcome: Treat the employees like you want them to treat your customers.

    Cons

    Managers have a lot of power. Staff can be in trouble if a bad apple has a supervisory role.

    Advice to Management

    Consider listening more to front line staff. They work directly with public.

  7. Helpful (4)

    Airlines used to be fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Communications Specialist in Seattle, WA (US)
    Former Employee - Marketing Communications Specialist in Seattle, WA (US)

    I worked at Alaska Airlines

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good travel benefits - good benefit package all around.

    Cons

    too many managers and Directors that have been there too long. It's a great environment if you have a family - you can use them for any excuse not to come to work or to leave work. Those people that didn't have dependants paid higher premiums for insurance and had to pick up the slack for those that spend most of their time tending to family issues. Not much room for internal promotion unless you know someone on the fast track. the HR department is unprofessional and non-responsive to any issues, regardless if you're inside or outside the company.

    Advice to Management

    walk the walk and talk the talk. They like to put out a good press release and thump inclusiveness, diversity, every employee is important, but they don't really practice what they preach.

  8. Reservations Sales Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservations Agent in Boise, ID (US)
    Former Employee - Reservations Agent in Boise, ID (US)

    I worked at Alaska Airlines

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Company had great company values and really cared about customers.

    Cons

    days off were not guaranteed, supervisors were hardly around, training was not specific for actual job duties, seniority was based on hire date and then on age - being the youngest sucked! that's how everything was chosen - mandatory OT, to seating assignments, vacations, benefits

  9. Helpful (4)

    Great company Bad spot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Training in Seattle, WA (US)
    Current Employee - Training in Seattle, WA (US)

    I have been working at Alaska Airlines full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very dynamic company. Is a trendsetter and is lean and mean. Making solid profits. If you can find a good spot, stay there, this company is up and coming. Rapid expansion.

    Cons

    Where I work is a black hole in the company. Forget being sick or disabled. Accommodations? Forget it even though the company policy allows for it. Experiencing gender based discrimination despite having an extremely robust career with a breadth of experience not commonly found; and many credentials. Treated like a kindergartener. Was called a "distraction" for wearing a dress and was subjected to a weekly shoe inspection after tripping on a chair. Treated as if stupid despite 30 years' industry experience. Company tenure is everything, experience and credentials, nothing. Promotion based on tenure and politics, not experience or qualifications. Middle management positions require doing at least 2 jobs which means 60-70 hour weeks so if you want a work-life balance, climbing the ladder is out.

    Advice to Management

    You are too lean, need to hire more people instead of working middle management to death. You need to "walk the talk" and LISTEN when complaints for rights violations are filed, instead of having HR lie say they are right. I am not experiencing the "People Focus" or "Inclusion" you advertise.

  10. Helpful (3)

    Alaska Airlines Flight Attendant- great opportunity for the right person

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Flight Attendant in Seattle, WA (US)
    Former Employee - Flight Attendant in Seattle, WA (US)

    I worked at Alaska Airlines full-time (more than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    This is a fabulous job if you enjoy a flexible schedule, working closely with people and can maintain a positive attitude even when tired and stressed. You will be very well trained and ready to handle the job once you complete all the training requirements. The benefits are wonderful with insurance and lifetime passes. Loved this job for 30 years!

    Cons

    The things that make this a great job are also the same things that make this a challenging job! Flexible schedule= irregular hours for working, sleeping and eating. Working with the public- we all know what that can be like.
    This is the only job I can think of where, with any luck, you will never use 90% of your training!

  11. Helpful (14)

    Political circus!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Alaska Airlines full-time (more than 10 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    All full time employees received the usual; medical, dental, vision, 401k, profit sharing (when profitable). However, the flight benefits were a nice perk- unlimited standby travel free on Alaska, and the ability to purchase cheap standby passes on other carriers.

    Cons

    The company is notorious for extremely LOW salaries. As a 15 year manager (with a college degree), I was barely making $60k. The company tries to sell you on the idea that your compensation includes very generous flight benefits. That's nice, but it doesn't pay the bills. Money talks!

    The management division is also chock full of political back-stabbing, and regardless of your title/ seniority, you never know when your time is up. The company has a reputation for taking senior employees 'out to pasture' even if they're highly effective in their roles. Routinely, these higher salaried/ senior/ experienced employees are replaced with younger, less skilled employees who will agree to work for half of what you made.

    Advice to Management

    Loosen up the purse strings, pay your employees what they're worth, treat them with respect, and perhaps you'll have happier passengers.

    Remember: take care of the employees who take care of the passengers, who in turn, will reward you with repeat business = happy shareholders!

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