Aetna

  www.aetna.com
Work in HR? Unlock Free Profile

Aetna Reviews

Updated 17 August, 2014
Updated 17 August, 2014
512 Reviews

3.1
512 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Aetna Chairman, President, and CEO Mark T. Bertolini
Mark T. Bertolini
242 Ratings

Review Highlights

Pros
  • Fast paced environment; flexibility for work at home; opportunity for advancement (in 102 reviews)

  • so far more paid time off as well as more emphasis on work/life balance (in 36 reviews)


Cons
  • I do find that I have a very good work/life balance, at least I did before I had to change positions (in 21 reviews)

  • Employee health insurance benefits are very expensive and coverage limited (in 28 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Excellent company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cvty to Aetna
    Current Employee - Cvty to Aetna

    Pros

    very much of a self service employer for a work from home employee with excellent support from H.R. and technical support

    Cons

    So many workshops and initiatives there is not enough time to take part as the work schedule is very busy

    Advice to ManagementAdvice

    undercover boss!!

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Excellent company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Middletown, CT (US)
    Former Employee - Customer Service Representative in Middletown, CT (US)

    Pros

    Very structured but organized company.

    Cons

    The parking at this facility was terrible.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Lots of genuinely nice people work at Aetna and it's subsidiaries.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The company is inclusive, very casual when it comes to open participation. They inherently work in team structures. Knowledge is shared and management seems to appreciate input/new ideas.

    Cons

    The firewalls amongst and between corporate and all the nascent companies makes calendaring very challenging and is too time consuming,adversely affecting productivity .

    Advice to ManagementAdvice

    Work on an internal solution, vis a vis a separate Intranet, for all the employees, contractors, etc. to have access to on site and off site to bridge interactive involvement and communications.

  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Management is wonderful/Great work-life balance!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RN Case Manager  in  Atlanta, GA (US)
    Current Employee - RN Case Manager in Atlanta, GA (US)

    Pros

    Company values! Work-life Balance! No micromanaging.

    Cons

    Can be monotonous. Cubicles. Virtual training.

    Advice to ManagementAdvice

    Thank you for allowing us to put the member first and focus on The Aetna Way!

    Recommends
    Approves of CEO
  6.  

    Unfavorable Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Co-workers are great and supportive. Management micro-manages.

    Cons

    Call Center expectations are unrealistic.

    Doesn't Recommend
    Positive Outlook
  7.  

    Toxic Work Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Hartford, CT (US)
    Former Employee - Anonymous Employee in Hartford, CT (US)

    Pros

    Tele-working heavily supported, pockets of very good and smart employees,

    Cons

    everything is a fire drill, executive management is akin to Game of Thrones, huge institutional inertia,
    antiquated IT platform, duplication of effort, precepts do not match words with actions, under investment in
    core infrastructure

    Advice to ManagementAdvice

    Get a president or COO who is empowered to systematically overhaul infrastructure and service operations across the enterprise

    Doesn't Recommend
    Negative Outlook
  8. 1 person found this helpful  

    Great Company poor mid and front line management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Disability Claims Manager  in  Plantation, FL (US)
    Former Employee - Disability Claims Manager in Plantation, FL (US)

    Pros

    Great benefits , and Job can be rewarding and opportunities for advancement are vast.

    Cons

    Middle management and Frontline management bar is set to high for employees to achieve any kind of satisfaction or reward for the work. The moto of Doing more with Less should not compromise the employees state of being and health. No work life balance. And most of Middle and frontline management fail to follow company core values. Most have no interpersonal skills and do not value the employees at all.

    Advice to ManagementAdvice

    Middle and front line managers need more softskills training in turn they would be more engaged with there employees and expectations would actually reward the employees not punish them .

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Aetna was an okay place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Health Care Consultant RN  in  Sandy, UT (US)
    Former Employee - Health Care Consultant RN in Sandy, UT (US)

    Pros

    Allowed to telecommute, timely raises, okay benefits. I believe the intent is to provide a good product.

    Cons

    Lots of change, pressure to do more with less resources, minimal chance for promotion. I worked in a place where micromanagement was the norm, and metrics were the only way you were measured, not by any other means. Being given minimal time to take a bio break or get a breather. Had to spend many hours after work catching up, of course I was salaried, but there was no other way to get the very redundant work done.

    Advice to ManagementAdvice

    So many layers, and the top layers have no clue what is happening in the trenches. Very frustrating to have change coming down on top of you, and such pressure put on the people actually having contact with the members.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Awesome work from home opportunity but medical benefits are not good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior/Lead Informatics Analyst  in  Pittsburgh, PA (US)
    Former Employee - Senior/Lead Informatics Analyst in Pittsburgh, PA (US)

    Pros

    Remote/tele work, training opportunities, online job boards and intranet are very easy to use. Pto and sick time accrual

    Cons

    Medical benefits have high deductibles and dont cover much anyway.

    Recommends
    No opinion of CEO
  11.  

    Great Flexibility, Some Great People, Below Market Pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Counsel  in  Hartford, CT (US)
    Current Employee - Counsel in Hartford, CT (US)

    Pros

    The flexibility at Aetna is the best I've ever seen - the ability to work from home, and the limited travel make a home/life balance extremely easy to attain. In addition, the people who I get to work with on a daily basis are exceptional.

    Cons

    The flexibility comes at a price - Aetna seems to pay most of its employees well below market value compared to other companies. Also, in a company of this magnitude, naturally there are a lot of people who keep their head down and skate by for years. Finally, while management is trying to change the culture at Aetna, it seems more of window dressing. A selfish, whiny, blameworthy culture is seemingly ingrained in a lot of the legacy employees. It is going to be truly monumental to change the culture at a 160 year old company in a relatively antiquated industry.

    Advice to ManagementAdvice

    Pay employees a more competitive wage to retain good talent. Spend a lot more time and money on innovation, rather than tweaking existing processes. Exhaust every option in attempting to change the culture, even marginally.

    Recommends
    Positive Outlook
    Approves of CEO

Worked for Aetna? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.