Aetna Reviews

Updated 29 October, 2014
Updated 29 October, 2014
565 Reviews
3.1
565 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Aetna Chairman, President, and CEO Mark T. Bertolini
Mark T. Bertolini
276 Ratings

Review Highlights

Pros
  • Fast paced environment; flexibility for work at home; opportunity for advancement (in 116 reviews)

  • so far more paid time off as well as more emphasis on work/life balance (in 42 reviews)


Cons
  • Aetna used to be focused on employee satisfaction and work life balance (in 27 reviews)

  • Each year's health insurance costs more with lesser benefits and higher deductibles (in 31 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Overall Aetna is a good company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Pittsburgh, PA (US)
    Former Employee - Customer Service Representative in Pittsburgh, PA (US)

    I worked at Aetna full-time (more than 5 years)

    Pros

    The training was great! Pay was good. Offices are nice and the "work at home" program is awesome. The work schedules are nice.

    Cons

    Micro-managing is everywhere! Aetna puts more emphasis on numbers than on members. Considering you are working for a health insurance company....the health benefits are bad.

    Advice to ManagementAdvice

    Trust the people you hire.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 6 people found this helpful  

    Steady advancement is possible if you search out opportunities and make your goals and qualifications known.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at Aetna full-time (more than 5 years)

    Pros

    Most employees are proud to work at Aetna. The CEO's drive to impact health care and wellness, as well as making Aetna a Fortune Fifty company, inspire the staff to contribute toward those goals.

    Cons

    Currently Aetna is integrating the Coventry tools and staff. In such a large undertaking, the individual employee cannot be considered and talented people have not be able to obtain an optimum position for their skills and background. Some of my peers are having to find other employment.

    Advice to ManagementAdvice

    The practice of limiting pay increases to a flat percentage often keeps an internal candidate from reaching the minimum salary for a new position; this is short sited. After marking time in the new job they may consider making a lateral move to a competitor to obtain market rate compensation. Employees who have to contribute to family financial stability often cannot sacrifice pay for the hope of greater opportunities. Young talent and drive is being forced find more appropriate salary structures.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 3 people found this helpful  

    It's difficult to identify who is running the company Aetna or an acquired company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Aetna

    Pros

    the hours are great and its a casual office. Resources are plentiful making doing your job easier and accurate.

    Cons

    There doesn't appear to be a main contact for HR issues. It is difficult to identify whose HR's rules you are to follow. You are told that you are following Aetna rules but your performance is judged by unwritten rules from a company that was Acquired. And the acquired company is more interested in protecting and advancing their employees rather than all employees.

    Advice to ManagementAdvice

    Decide who is running the company! Aetna or your acquired companies. Publish performance rules and expectations that everyone is to follow and aspire to.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Clinical Mgmt.. "Good Ole Girls Club", sad, sad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Aetna

    Pros

    The employees are extremely hard workers, and give it their ALL, every time they enter those doors.

    Cons

    As far as the clinical mgmt. staff goes, it is unbelievable to see how favoritism is displayed on a regular basis in ALL area of daily running of business. How " various reports "are given to employees that should OBVIOUSLY be done by management. LACK OF TRUST for some of the management is a " given", due to the conflicting changes made and are told are "directly from "AETNA", in which there are always "conflicting" reports. Being able to "freely " go about inquiring ANYTHING and I do mean ANYTHING, is swiftly halted due to the " I KNOW PEOPLE IN THE COMPANY" fear tactic by some management in my opinion is COERCION in every sense of the word. It ,was , because a few years ago a huge number of people left because of management. I would think after a while the "AETNA" brass would be taking a strong look at this situation. " WELLNESS " should also be for the employees and NOT just for the members we serve with our blood, sweat and tears.

    Advice to ManagementAdvice

    Mr. Mark Bertolini , please keep you employees in mind.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    IT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enterprise Architect in Chicago, IL (US)
    Current Employee - Enterprise Architect in Chicago, IL (US)

    I have been working at Aetna full-time (more than 3 years)

    Pros

    relative stable, cutting age technology, low to media stress level

    Cons

    too focus on cost. buy first build second policy

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    OK experience....typical Corporate America

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Aetna

    Pros

    Telecommute opportunity, flexible start times, good employees to work with, good salary, employee incentives, clean working environment

    Cons

    High deductible plans, hard to get another position internally, no clear cut direction, sometimes very little work available, layoffs every year, people act too busy to help you so be prepared to learn things on your own time

    Advice to ManagementAdvice

    Often times there is no direction from management. Spend a little more money hiring actual FTEs than outsourcing work to vendors..

  8.  

    Good place to gain management experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Supervisor in Jacksonville, FL (US)
    Former Employee - Customer Service Supervisor in Jacksonville, FL (US)

    I worked at Aetna full-time (more than 3 years)

    Pros

    Career development opportunities available if you prove to be a valuable employee and if you have a good network of contacts

    Cons

    Your career development is up to you as there is little to unexisting time to execute your development plan

    Advice to ManagementAdvice

    Allocate time for first line employees to accomplish their development plans

    Recommends
    Approves of CEO
  9. 4 people found this helpful  

    Good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - QM Nurse Consultant in Bismarck, ND (US)
    Former Employee - QM Nurse Consultant in Bismarck, ND (US)

    I worked at Aetna full-time (more than 8 years)

    Pros

    Good computer resources to make day to day work easier
    Supportive team and leaders
    Flexible work at home position .
    Good benefits including work balance benefits
    Company is filled with well qualified , caring people

    Cons

    Lost position after unit downsized.

    Advice to ManagementAdvice

    Value employees that stick in though all of the changes

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Nothing to show for a job well done

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Aetna full-time (more than 10 years)

    Pros

    One thing Aetna does right is work life balance and flexible work accommodations. About 40-50% of Aetna's work force are telecommuters. And the health care benefits are pretty good and reasonably priced compared to other employers.

    Cons

    If you want to advance your career or move within the company, Aetna is not the place for you. Once you are slotted in a particular job or function, it's very difficult to move around, unless you have connections and have senior managers who are willing to go to bat for you. Aetna is notorious for being a very closed-door community. Additionally, Aetna is known for frequent layoffs, reorgs and a revolving door of management. Their overall strategy is constantly in flux. There is no discipline to product development or management. It seemed like a constant state of uncertainty. Morale has been low for a long time. There is a lot of posturing and land grabbing to make sure you're not on the outside looking in.

    After being at Aetna for over a decade, I didn't have much to show for it. Even after consistently stellar reviews and awards, my position was eliminated and I was out the door once the new leadership came on board.

    Advice to ManagementAdvice

    Develop your talent from within. Find a strategy and stick to it.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Poor leadership/Limited career growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Manager
    Former Employee - Marketing Manager

    I worked at Aetna full-time (more than an year)

    Pros

    Work from home opportunities
    Nice people

    Cons

    In my opinion, If you work from home, you open yourself up to the possibility of being downsized. Being in a virtual environment makes it challenging to have exposure to leadership/decision makers, due to the company rarely having face to face team meetings. Additionally, people frequently get downsized, leadership is poor and job opportunities are limited. Several people were stuck in the same role for multiple years, due to new opportunities being non-existent.

    Doesn't Recommend
    Approves of CEO

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