Aetna

www.aetna.com

Aetna Reviews

Updated 29 January, 2015
Updated 29 January, 2015
631 Reviews
3.2
631 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Aetna Chairman, President, and CEO Mark T. Bertolini
Mark T. Bertolini
307 Ratings

Review Highlights

Pros
  • Fast paced environment; flexibility for work at home; opportunity for advancement (in 118 reviews)

  • so far more paid time off as well as more emphasis on work/life balance (in 44 reviews)


Cons
  • Aetna used to be focused on employee satisfaction and work life balance (in 26 reviews)

  • Each year's health insurance costs more with lesser benefits and higher deductibles (in 32 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Ltd claim analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - LTD Claims Analyst in South Portland, ME (US)
    Former Employee - LTD Claims Analyst in South Portland, ME (US)

    I worked at Aetna full-time (more than 5 years)

    Pros

    Overall, some colleagues were great to work with.

    Cons

    People in management that should not have been promoted to their current position. Lack of support and direction from management.

    Advice to ManagementAdvice

    Replace all mangers with qualified people that are capable of doing the job right.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    This job sucks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Pittsburgh, PA (US)
    Current Employee - Customer Service Representative in Pittsburgh, PA (US)

    I have been working at Aetna full-time (more than 10 years)

    Pros

    It's indoors
    You have a desk
    That's about it

    Cons

    Management tries to screw you over at every chance.
    Don't ever sick or get in late. Attendance policy is ridiculous and very anti worker
    Health benefits are dreadful
    Tedious boring pointless job
    They claim to be "one big happy family" but a lot of people hate it.
    Call scoring is arbitrary and illogical

    Advice to ManagementAdvice

    Allow flex time.
    Give better training
    Get rid of the ridiculous call scoring that is all opinion based

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Wonderful company for women

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Clinical Team Lead in Roanoke, VA (US)
    Current Employee - Clinical Team Lead in Roanoke, VA (US)

    I have been working at Aetna full-time (more than a year)

    Pros

    Opportunities for advancement. Women are promoted. Truly care about helping people live healthier lives

    Cons

    Complex layers that sometimes slow down projects

    Advice to ManagementAdvice

    Look to the point of service as most important driver of success

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Case management RN dedicated plan sponser ITC model

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Case Manager (RN) in Allentown, PA (US)
    Current Employee - Case Manager (RN) in Allentown, PA (US)

    I have been working at Aetna full-time (more than a year)

    Pros

    Computer educational training skill opportunities. Opportunities to learn case management and insurance side of business and financial effects to insurance business.

    Cons

    Salaried position. Management Lies in interview process to multiple RN's. They say they are flexible but work load is that of a 50 hour week. Understaffed currently as they have taken on 44 extra accounts and are understaffed by at least 25 nurses for the new business. They say they value the Aetna core values such as integrity yet show you none. They are not giving bonuses for 2014 year till April 2015 clearly to assess the first quarter finances of 2015. They say you have adequate training period time yet you are thrown to task before you have completed training. Supervisors have agenda only for self and do not advocate for over worked RN case manager staff. Your bonus won't even cover the multiple overtime hours that you will slave over your computer to meet the demands and requirements in place. You are required to pick up the work of other coworkers if they slack off, call out sick and have pto. This is in addition to your 10 load of work task. The benefits for Aetna employees is a rip off and they are capitalizing off their own employees. 4500$ deductibles for single young person plan. Promotions are given to mediocre employees without 4 year nurse degrees or any management training skills. Poor work life balance.

    Advice to ManagementAdvice

    Union representation is needed to advocate for the over worked under paid hours. The work load cannot be accomplished and you cannot take lunch break to get on time to pick up your children as schedule or made known prior to employment. Management lies at interview and tells and I entices people that you will eventually be able to work from home however that had now been retracted.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Short glass ceiling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Eligibility Consultant
    Former Employee - Eligibility Consultant

    I worked at Aetna full-time (more than 5 years)

    Pros

    Clean, safe place to work.

    Cons

    Unless you are one of management's "favorites" you will never be able to advance your career.

    Advice to ManagementAdvice

    Stop picking favorites, go with someone that actually has the experience and education and will know how to get the job done!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 5 people found this helpful  

    Like Grandparents, you have to respect their accomplishments but it would probably be better if they passed on soon.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Medical Economics Consultant
    Current Employee - Medical Economics Consultant

    I have been working at Aetna full-time

    Pros

    Executive management is strong and admirable. Work-At-Home and Location flexibility is modern and promoted company-wide. An army of hard-working data entry and customer service representatives who keep the day-to-day actually functional.

    Cons

    A bloated middle-class of middle-management which prevents the executive leadership's quality steering from having any effect on direction. Their IT is about two generations behind in every area too, including crucial areas like data science and predictive analytics.

    Advice to ManagementAdvice

    You have become a sales company with a data problem.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Member services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Aetna Customer Service Representative in Phoenix, AZ (US)
    Current Employee - Aetna Customer Service Representative in Phoenix, AZ (US)

    I have been working at Aetna full-time (less than a year)

    Pros

    Salary. Plenty of training opportunities. Overtime available sometimes.

    Cons

    From november to February you might have to work nights and weekends. Very strict attendance policy. Very high turnover rate of personnel and most managers are new. No pto during open enrollment.

    Advice to ManagementAdvice

    Watch for favoritism. Offer more bonuses.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Change is in the air

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President Services
    Former Employee - Vice President Services

    I worked at Aetna

    Pros

    Leadership is unsure how to proceed
    Culture is ok, however it depends on BU
    Pay can be good in the right BU

    Cons

    Need to understand where they fit in the new world order of healthcare. Are they an IT company or a payer
    Over site by upper leadership is unsure how to proceed with growth strategy

    Advice to ManagementAdvice

    Training needs to be better and germane to the strategy.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Department Managers make policy that does not represent corp policy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Registered Nurse in Philadelphia, PA (US)
    Former Employee - Registered Nurse in Philadelphia, PA (US)

    I worked at Aetna

    Pros

    Telecommute possible after 1 year.

    Cons

    Use of PTO for company and weather problems, Exempt employees work load requires OT to complete. By design
    Too many secrets within Department operations. Rarely get a direct answer.
    If you persist in questions you won't last.
    When you consistently meet goals they are changed.
    Scorecard is a joke.

    Advice to ManagementAdvice

    Watch your managers more closely

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Almost Constant Reorganizations and Downsizing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Applications Developer in Blue Bell, PA (US)
    Former Employee - Senior Applications Developer in Blue Bell, PA (US)

    I worked at Aetna full-time (more than 10 years)

    Pros

    Very flexible work environment - a lot of work-from-home possibilities. Co-workers are mostly great people who care about the jobs they do.

    Cons

    They reorganize and change direction constantly, which usually involves layoffs. Very few opportunities for advancement, at least in IT. They don't care about doing things correctly, they just want to do it as cheaply as possible.

    Advice to ManagementAdvice

    Realize that you have a lot of very talented, hard-working employees, and reward them appropriately.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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