Ace Hardware Reviews

Updated 29 October, 2014
Updated 29 October, 2014
252 Reviews
3.7
252 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ace Hardware President and CEO Ray A. Griffith
Ray A. Griffith
106 Ratings

Review Highlights

Pros
  • you learn a lot about home improvement and retail (in 14 reviews)

  • Good values and very positive with respect to work life balance (in 8 reviews)


Cons
  • I only received minimum wage throughout the entirety of my employment (in 11 reviews)

  • Long hours and chaotic schedule (in 10 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    not a great career choice

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ace Hardware full-time

    Pros

    The local nature of my store was nice. We had some freedoms to do and work as we pleased, but that was dependent on the manager.

    Cons

    Pay is horrible, and raises could only be asked for once a year. We are expected to deliver A service for D wages, but that is retail.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Don't make it a career

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ace Hardware

    Pros

    Small, family owned, flexible with school.

    Cons

    Poor pay, poor management, little feedback from corporate.

  3. 1 person found this helpful  

    Absolutely Wonderful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Richmond, CA (US)
    Former Employee - Store Manager in Richmond, CA (US)

    I worked at Ace Hardware part-time (more than 3 years)

    Pros

    All Ace's are independently owned, so my experience may differ quite largely from others.
    Very non-corporate, mom and pop shop
    Very close relationship with staff and customers
    Positive work environment
    Fair hours
    Great FIRST job

    Cons

    Low pay
    Lack of opportunity for advancement

    Recommends
    Positive Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Excellent job at an excellent place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Cave Creek, AZ (US)
    Current Employee - Cashier in Cave Creek, AZ (US)

    I have been working at Ace Hardware part-time (more than an year)

    Pros

    Employee discount, wonderful and friendly coworkers, coworkers always ready to help you out if you need it, friendly customers, great management, easy-going job, flexible hours, no late nights, the company is able to give a good sense of company between each ace store in the country, good training, if you work hard and show responsibility and commitment you are able to move up as manager or similar

    Cons

    endless watching of videos for training, cashiers seem to be stuck at the front all day with not much to do if it's a slow day

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Ace Hardware has some very friendly staff and is flexible with hours for part time students.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Renton, WA (US)
    Former Employee - Sales Associate in Renton, WA (US)

    I worked at Ace Hardware part-time (more than 3 years)

    Pros

    -Pay increase yearly while working part time
    -friendly coworkers
    -never worked longer than scheduled

    Cons

    -area worked in was bad
    -old customers are grumpy/smart alec

    Advice to ManagementAdvice

    recognize the success of the store and award the hard workers

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    My experience at Ace Hardware was a fun and a health environment, it was spectacular.

    Former Employee - Cashier in Benton, IL (US)
    Former Employee - Cashier in Benton, IL (US)

    I worked at Ace Hardware part-time (less than an year)

    Pros

    Ace Hardware is a fun and exciting place to work at. Every day there is a new adventure, as you can say. The customers were nice and always had something new and exciting to say. It was very easy to get along with everyone. They're very cheerful and happy coworkers, and I am glad to say that I was an employee at Ace Hardware The Helpful Place.

    Cons

    One of the challenges of working at Ace Hardware is some days, like Saturdays, was the busiest days of the week. Trying to make the popcorn for the customers and trying to take care of customers at the same time. You have to be fast and careful at the same time. When the time goes by it gets easier.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Good work and best benefit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Capital Strategic in Jakarta (Indonesia)
    Current Employee - Human Capital Strategic in Jakarta (Indonesia)

    I have been working at Ace Hardware full-time (more than an year)

    Pros

    have a good environment, culture and competitive compensation

    Cons

    leadership, time management, persistence, analytical thinking

    Advice to ManagementAdvice

    More sharing about knowledge and business growth

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great morale and lives up to the name "the helpful place"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Glastonbury, CT (US)
    Former Employee - Sales Associate in Glastonbury, CT (US)

    I worked at Ace Hardware part-time (more than 3 years)

    Pros

    There was a caring atmosphere upheld, and co workers really care about each other. Lets the employees learn all aspects of the store and become a jack of all trades.

    Cons

    Its pretty demanding for a sales associate. Long hours and chaotic schedule. Management was not too worried about giving anyone too many hours, so employees could end up being really overworked.

    Advice to ManagementAdvice

    Maybe just paying attention to employee needs as far as time off and breaks.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Manager Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Ace Hardware full-time (more than 10 years)

    Pros

    Friendly environment. Lots of training possibilities. Something new every day. Lots of different areas of expertise. High level of community involvement.

    Cons

    Long hours. Poor HR support.

    Advice to ManagementAdvice

    Create a better HR department.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great place to work

    Current Employee - Department Manager in Oak Brook, IL (US)
    Current Employee - Department Manager in Oak Brook, IL (US)

    I have been working at Ace Hardware full-time (more than 5 years)

    Pros

    On average, hours are very reasonable and managers are reasonable.

    Cons

    Advancing in the company at a higher level could be challenging as people tend to stay with Ace...it is not uncommon for people to have worked here 25+ years.

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