Ace Hardware
3.5 of 5 183 reviews
www.acehardware.com Oak Brook, IL 1000 to 5000 Employees

Ace Hardware Reviews

Updated Apr 13, 2014
Ace Hardware – US – “Workbench Ace Hardware”

All Employees Current Employees Only

3.5 183 reviews

                             

82% Approve of the CEO

Ace Hardware President and CEO Ray A. Griffith

Ray A. Griffith

(79 ratings)

67% of employees recommend this company to a friend
183 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Opportunity to learn a lot about how things work"
    in 10 reviews
  • "Good values and very positive with respect to work life balance"
    in 6 reviews
Cons:
  • "I only received minimum wage throughout the entirety of my employment"
    in 9 reviews
  • "Not to flexible with schedule, with long hours"
    in 6 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Loved every minute of it!

Sales Associate (Former Employee)
East Islip, NY (US)

I worked at Ace Hardware part-time for more than a year

ProsGreat community! Easy set up!

ConsWorking the key machine was horrible. I also didn't like the fact you had to be 18 to work it!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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  • Culture & Values
         
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  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Great company depending on your location

Anonymous Employee (Current Employee)

I have been working at Ace Hardware

ProsFriendly environment, gain lots of knowledge

ConsNot much room to move up within the store

Yes, I would recommend this company to a friend

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  • Culture & Values
         
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  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Great Work Life Balance

Marketing (Current Employee)
Oakbrook Terrace, IL (US)

I have been working at Ace Hardware full-time for more than 3 years

ProsGreat Work Life Balance and Great People, they are really flexible.

ConsIt is really hard to move ahead

Advice to Senior ManagementRecognize the little people!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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  • Culture & Values
         
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  • Career Opportunities
         
  • Approves of CEO

 

Very people friendly and customer oriented, customer satisfaction number one goal.

Cashier (Current Employee)
Gladewater, TX (US)

I have been working at Ace Hardware full-time for less than a year

ProsOne on One with customers getting to know them and assist them on a daily basis. Learning new product to assist customers in their day to day life and projects. Ability to learn something new every day.

ConsPay rate and no benefits in the future.

Advice to Senior ManagementVery small town company and managers are easily assessable to employees and customers.

Yes, I would recommend this company to a friend

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  • Culture & Values
         
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  • No Opinion of CEO

 

Good place to learn about hardware, great for younger folks.

Sales Associate (Former Employee)
Walnut Creek, CA (US)

I worked at Ace Hardware full-time for more than a year

ProsWill learn an enormous amount of hardware knowledge
Good way to interact with the community
Great retail experience

ConsWill probably not learn about sales
Standard retail job, fairly low wage, and limited flexibility
Not a lot of room to move up in small franchises

Advice to Senior ManagementThis job can be a stepping stone for young individuals. Having a positive reaction to employees moving on to different careers would create better referrals for new employees.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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  • Culture & Values
         
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Enjoyed the job

Sales Associate (Former Employee)
Maitland, FL (US)

I worked at Ace Hardware full-time for more than a year

ProsFun job that you meet a lot of cool people and learn a lot.

ConsCustomers can be sexist at times.

Advice to Senior ManagementI loved all of my managers.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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  • Culture & Values
         
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  • No Opinion of CEO

 

It was a great experience, they have a great and winning culture there.

Intern (Former Employee)
Oak Brook, IL (US)

I worked at Ace Hardware as an intern for less than a year

ProsGreat experience overall and the company culture was amazing.

ConsPay for internship was not as competitive as most companies

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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  • Culture & Values
         
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  • Career Opportunities
         
  • Disapproves of CEO

 

Ace Hardware

Cashier (Former Employee)
McHenry, IL (US)

I worked at Ace Hardware part-time for more than a year

ProsThis is an exceptions cruddy place to work.

ConsEverything about this place reeks of feces.

Advice to Senior ManagementNone

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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It was a very good learning experience

Customer Service Representative (Former Employee)
Antioch, CA (US)

I worked at Ace Hardware part-time for less than a year

ProsI learned many things about home repair that will assist me not just future job opportunities, but in my everyday life.

ConsThe pay and the opportunities of advancement within the company were not so great.

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  • Culture & Values
         
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  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Great learning experience, unreasonable customer service and retail expectations for a hardware store.

Sales Associate (Former Employee)
Columbus, OH (US)

I worked at Ace Hardware full-time for more than a year

ProsAlways learning something new about DIY projects and products, one on one interaction with customers, getting to help people out to solve or fix problems and projects for their homes and businesses.

ConsThe pay and benefits were terrible (started at barely over minimum wage, got 2 paid days after a year) and the customer service expectations were unreasonable at times while trying to achieve the sales numbers set by the corporate heads.

Advice to Senior ManagementUnderstand that no one knows everything, especially when starting out. It's not Macy's, it's a hardware store. If someone needs some screws, don't have a mandatory up-sell for a full set of power tools to go with them. Some customers need more of your help and time than others, while some want no help at all and get annoyed with the customer service bombardment.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Glassdoor is your free inside look at Ace Hardware reviews and ratings - including employee satisfaction and approval ratings for Ace Hardware CEO Ray A. Griffith. All 183 reviews are posted anonymously by Ace Hardware employees.