Accenture Reviews

Current Employee – been working at Accenture full-time for more than 7 years

Pros – Every new project/assignment is like changing the carer, you learn a lot working with so remarkable people everyday.

Cons – Lots of working overtime during the "storms"

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Accenture full-time for more than a year

Pros – Being able to bid on shifts, request days off via the computer system and being able to work OT and then bank the hours to take as time off later on was very nice. I also enjoyed a lot of the people I worked with.

Cons – For me, one of the most aggravating things about the position was the unfair allocation of work. I was working on the Customer Care queue (this is before it was eventually merged with the EST queue) and many an evening the Customer Care queue would be not getting a breath in as calls were often back to back and yet other employees on the EST queue would be sitting around us chatting and with no calls to take... it was frustrating and did not help morale for my queue. That and often times the EST queue would refuse to take a call that they should've taken. Otherwise, I had to deal with the same sorts of problems as is standard in a lot of call centers... micro-management and an emphasis on speed rather than quality plus of course being evaluated against a list of expectations on every call. I was very good at what I did but call centers can be very difficult places to work. When I started working there I was part of a new training class of circa 30 people and when I left, I was one of only 3 remaining because of the stress. When I did leave, I had no choice as the stress had started to badly affect my health and when I asked if I could reduce my hours for awhile or change departments I was told my only option was to quit. Obviously I was a number on a spreadsheet and not a person to the company.

Advice to Senior Management – Treat people as more than a number on a report. Treating customers well and resolving their issues in a kind and efficient way both is more important than doing a call in so many minutes. It's also extremely stressful on staff to be so micro-managed.

No, I would not recommend this company to a friend

Current Employee – been working at Accenture full-time for more than 3 years

Pros – Accenture Is a global organization

Cons – The compensation is average in the industry

Yes, I would recommend this company to a friend

Current Employee – been working at Accenture full-time for more than 3 years

Pros – Accenture really provides their employees the chance to explore a wide range of industries and companies.

Cons – It has a highly competitive rating process, after all it's a company filled with superstars, and everybody wants to move up, but there are limited slots. The rating process has changed a bit in the last year, there are now 2 cycles, one in March and another in September.

Advice to Senior Management – Give an indication before promotion results come out in March and September if the employee is likely to be promoted or not - reveal the project rating before going into nationals rating.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Accenture as a contractor for less than a year

Pros – Industry recognition.
Leadership professional respect.
Team work.

Cons – Small complexity projects.
Too much paperwork.

Current Employee – been working at Accenture full-time for more than 7 years

Pros – The people and opportunities are great.

Cons – Depending on the project work you get - the hours can be extensive (12 to 16 work days sometimes)

Advice to Senior Management – People at lower levels do not always feel valued.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Accenture full-time for more than 3 years

Pros – Wealth of knowledge and exposure to global business and business architecture

Cons – Looking for a very specific personality type - you're up or out in a dog eat dog, type A personality environment.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Accenture full-time

Pros – If you are young, presentable, well-spoken and willing to work hard, you might do well.
The company holds activities to improve employee engagement such as monthly Friday afternoon nosh and networking events.
There is a large network of employees to reach out to for help.
Depending on your job, you may have the chance to take additional training.
Community spirit and citizenship are prized and constitute part of your job performance. Performance reviews are done regularly.
There is a total rewards program, you can receive points for doing a good job; points can be cashed in for prizes.
There is a discounted transit pass program.

Cons – Internal support (Payroll, Helpdesk) are provided by employees in other countries. Sometimes you are passed from one support group to another.
Promotions are few and far between. If the company thinks you will stay without being promoted, you will never be promoted or given a raise.
There are no office supplies to speak of.
The company will not pay overtime when it can get away with it.
Depending on your department, you will be timed on your breaks and lunch.
Most departments have metrics or qpm, you are expected to handle a specific amount of calls, invoices or work.
There is no consistency between managers; some managers are excellent and want their employees to get ahead while others are just there to collect a paycheck and complain about their staff.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Accenture

Pros – good team environment
good employee training
I was able to balance my work and life
double overtime pay
downtown location

Cons – hard to get a promotion, not much room for career growth
somewhat political settings where posturing and self promotion get rewarded

Former Employee – worked at Accenture full-time for more than 3 years

Pros – 1. A great place to learn from experts around the world
2. A great brand
3. Great projects and client base
4. Good compensation

Cons – 1. You may need to redefine your definition of work life balance

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company