AT&T

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AT&T Reviews

Updated 26 August, 2014
Updated 26 August, 2014
5,596 Reviews

3.3
5,596 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
2,593 Ratings

Review Highlights

Pros
  • The pay and benefits are pretty good for a job you can walk into from high school (in 268 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 140 reviews)


Cons
  • Work-life balance is the biggest struggle because of the long retail hours (in 212 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 254 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Love my team and current Management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T full-time for more than a year

    Pros

    Leadership is encouraged at my location.
    Many opportunities to climb the ladder if you are willing to work smart.
    Benefits are really good but may be a bit costly if you include family members.
    Depending on location and management, your inputs will be valued and you are recognized for your hard-work.

    Cons

    Micro-managing may exist in some store but overall management is encouraging.
    Seniority plays big role in getting time-offs and scheduling.
    Customers can sometimes get to you with the "customers are always right" attitude.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good work and personnel life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Consultant  in  Bangalore (India)
    Current Employee - Senior Consultant in Bangalore (India)

    I have been working at AT&T full-time for more than 5 years

    Pros

    okay salary, flexible work timings,no dress code

    Cons

    Top management has big processes of everything and it takes time for any change

    Advice to ManagementAdvice

    It looks fine to me..nothing as such...

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Principal Systems Project Manager  in  Atlanta, GA (US)
    Current Employee - Principal Systems Project Manager in Atlanta, GA (US)

    I have been working at AT&T full-time for more than 5 years

    Pros

    Big ecosystem and lot of oppurtunities to grow

    Cons

    mergers and acquisitions are quite common and be cognitive of the vision

    Advice to ManagementAdvice

    none

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great benefits; attendance policies are sometimes frustrating.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at AT&T full-time for more than 3 years

    Pros

    Awesome technology, rich company history, great benefits for employees. Stable as it gets; AT&T is not going anywhere.

    Cons

    Attendance policy can be a bit on the unforgiving side. A company this large relies on policies being ironclad and inflexible to cut down on abuse; this means exceptions and special considerations are generally not available for almost any type of policy. It's a union environment, with all the bad and good things about that.

    Advice to ManagementAdvice

    Giving individual employees and small teams greater flexibility in determining policy or its applications might be helpful. A little redundancy in employees might lead to smaller workload, which might lead to higher-quality work and greater employee retention.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Unlimited opportunities, if open and willing to accept new challenges.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T full-time for more than 10 years

    Pros

    AT&T, at its core, is full of hard working, committed individuals, who take care of each other and the company.

    Cons

    The company is very Dallas-centric.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Great Work Atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections Representative  in  Houston, TX (US)
    Former Employee - Collections Representative in Houston, TX (US)

    I worked at AT&T full-time for more than a year

    Pros

    great benefits, great people to work with

    Cons

    long hours, not a lot of manager help

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Always great customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Bakersfield, CA (US)
    Current Employee - Anonymous Employee in Bakersfield, CA (US)

    I have been working at AT&T full-time for more than 5 years

    Pros

    They have great benefits and the compensation plans are very rewarding. Training is superior as well as the support.

    Cons

    Processes and procedures need to be stream lined.

    Advice to ManagementAdvice

    They are great.

    Recommends
    Approves of CEO
  9. 2 people found this helpful  

    Customer Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Ocala, FL (US)
    Current Employee - Customer Service Representative in Ocala, FL (US)

    I have been working at AT&T full-time for more than 3 years

    Pros

    The money here is great. You get to bid for your schedule that goes by seniority and if you need time off for an emergency you go into your app and take the time off and schedule the hours missed to make up on another day of your choice. Benefits were great but many of them have changed. Great vacation time, personal paid days off, sick time, major holidays guaranteed off, and endless opportunities. You should listen to the people complain and pay close attention to what they are saying. Yes, the expectations are at a high level. Yes, you have a lot of pressure on you, and yes, you have to put up with nonsense at times. You find a job that doesn't require their employees to work hard and they'll be sure to pay minimum wage. You are paid a nice hourly wage PLUS commission AND cash incentives JUST for doing your job. Do what you are asked and you won't have a problem. I promise.

    Cons

    There is a lot of pressure to meet your targets. If you do not like sales don't apply. If you cannot handle constructive criticism almost daily, don't apply. If you do not like helping upset customers, don't apply. Benefits have decreased while profits for the company have increased. I was hired before the changes started.

    Advice to ManagementAdvice

    Listen to the employees and get something done about the lack of communication. There should not be five answers to one question.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Constantly changing...including pay structure, goals, benefits, incentives and personnel.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager  in  Saint Louis, MO (US)
    Former Employee - Assistant Manager in Saint Louis, MO (US)

    I worked at AT&T full-time for more than 5 years

    Pros

    Good compensation for the task at hand as well as benefits and sometimes hours. AT&T clearly listens to the share holders and will focus on the trends that is going to drive revenue for the current quarter you're in. A lot of programs to enroll into and get extra training to improve skillset.

    Cons

    Too much change and the hypocrisy that is big business. Seems like there is a lot of things that go on behind close doors that isn't fully and accurately communicated to the individual discussed about.

    Advice to ManagementAdvice

    Stand behind your people. Especially the high performers. For a lot of the company values and lessons learned over my time with the company, there was a lot that they didn't follow through with themselves.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Well paid, well trained, but just a job not a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - U-Verse Premises Technician  in  Houston, TX (US)
    Former Employee - U-Verse Premises Technician in Houston, TX (US)

    I worked at AT&T full-time for more than a year

    Pros

    Paid training, Not a desk job, good pay, willing to work with changes schedule, If you need hours they have them, benefits are amazing with 401k and insurance paid.

    Cons

    Somewhat dangerous, working outside most of the day, sometimes long drives to different locations, long hours, sometimes not well prepared for all jobs.

    Advice to ManagementAdvice

    Have a partner system in place, it would made jobs faster and easier. A little more pay for beginners, safer job equipment. Better management skills.

    Recommends
    Positive Outlook
    Approves of CEO

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