AT&T

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  www.att.com

AT&T Reviews

Updated 17 December, 2014
Updated 17 December, 2014
6,225 Reviews
3.3
6,225 Reviews
Rating Trends

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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
2,912 Ratings

Review Highlights

Pros
  • The pay and benefits are pretty impressive for the amount of work that's required (in 316 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 163 reviews)


Cons
  • However what they don't advertise is the absolutely horrendous work/life balance (in 275 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 294 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    sales rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T

    Pros

    great pay, great benefits, loved the competition from management to hit sales goals.

    Cons

    seems like once you leave you're black listed to get employed again

    Recommends
    Positive Outlook
  2.  

    Enjoyable, supportive coworkers and management. Great team environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Store Manager in Bethpage, NY (US)
    Former Employee - Retail Store Manager in Bethpage, NY (US)

    I worked at AT&T (more than 3 years)

    Pros

    Culture is very professional and has a very customer oriented approach to selling. The company from bottom to top focuses on flexibility when adhering to customers' needs and expectations. This makes it easier to become dedicated to working with one of the most recognizable mobility brands in the world. They offer generous commission as well.

    Cons

    When working from the retail side of wireless, it is generally difficult to accept and convey to customers the additional charges which are only really explained in the fine print. The company's ideal sometimes mimics that of Goliath proportions since they are 90 million customers strong, behaving in an aggressive, no nonsense way with employees.

    Advice to ManagementAdvice

    There are many dangerous ways to be under fire when trying to achieve goals. I've seen many instances of creative ways to make certain metrics that are being drilled into you on a daily basis. This pressure unfortunately will bleed into the way you have to push your own team.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Great Company, Slow Growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Project Manager
    Current Employee - Senior Project Manager

    I have been working at AT&T full-time (more than 3 years)

    Pros

    The company offers stable employment. The health care and employee pension fund are a plus. The company is great about supplying on-line training modules. The work force is diverse.

    Cons

    Promotions are not merit based, they follow a military "grade" structure. Additionally, there are so many bureaucratic practices that it is difficult to stay ahead in this fluid marketplace.

    Recommends
    Positive Outlook
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  5.  

    This is a company you can retire with. Awesome benefits and great pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T full-time (more than 10 years)

    Pros

    Awesome benefits and great pay.

    Cons

    Hard to move up into management unless you know someone that knows someone or relocate within a state.

    Advice to ManagementAdvice

    Help mold your employees to take upper management position books.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Retail Sales Consultant in Atlanta, GA (US)
    Current Employee - AT&T Retail Sales Consultant in Atlanta, GA (US)

    I have been working at AT&T full-time (less than an year)

    Pros

    - Lots of money to be made
    - Most of the time if you close you won't be there past 9
    - free work phone
    - great discounts on products.

    Cons

    - Lots of Micro managing
    - Too much to sell
    - Too many sales reps on the floor at one time

    Advice to ManagementAdvice

    Stop micro managing and doing your observations every ten seconds.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    As a consultant it was a good experience.

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T as a contractor (more than 3 years)

    Pros

    As a consultant I was treated well and in some cases better than a full time employee. In my experience AT&T let me work my own schedule and even remotely when ever I wanted.

    Cons

    End of 4th quarter AT&T might send you home for the last 2 weeks. As a consultant that means no billable hours.

    Recommends
    Positive Outlook
  8.  

    FLP - Summer Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T

    Pros

    Good opportunities with great people to work with. Meaningful projects and good level of professionalism and networking. It was a good experience overall.

    Cons

    Compensation is fairly competitive but at a slight disadvantage to other companies. Company has a culture of not necessarily talking about things as they are and sometimes pursue fruitless efforts.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9.  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Retail Sales Consultant in Merrick, NY (US)
    Current Employee - AT&T Retail Sales Consultant in Merrick, NY (US)

    I have been working at AT&T

    Pros

    The training is good. If you are a techy person and like to learn new products this is a good job. Good training and fair commission structure.

    Cons

    Management could be more professional. Takes a while to get promotion.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Wireless with strings attached

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T full-time (more than 10 years)

    Pros

    Great place to work but expect to move and be a single career household. Innovation and lots of great people who are passionate about the company.

    Cons

    Reorganizations are constant, expect to have to move to HQ eventually. Hard place to have a duel career household. Senior leadership just seems to shuffle along and not move along. limited opportunities to make director and above because of this.

    Advice to ManagementAdvice

    we understand reorganizations happen but every year it just wears on you. It is counter productive to tell 300 people we are reducing headcount and then find out 2 people are losing their jobs 2 months later. The senior managers worked hard everyday for the cause. Now we have to move to Dallas or lose our jobs. I get it but not sure it is in the best interest investors.

    Recommends
    Neutral Outlook
  11.  

    Great company to work for abundance of opportunity to move up.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Store Manager
    Current Employee - Retail Store Manager

    I have been working at AT&T

    Pros

    Theren is alot of opportunity to move up and the benifits are great

    Cons

    Competitive work inviroment and alot of pressure to exceed goals

    Recommends
    Positive Outlook
    Approves of CEO

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