AT&T

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AT&T Reviews

Updated 29 August, 2014
Updated 29 August, 2014
5,607 Reviews

3.3
5,607 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
2,601 Ratings

Review Highlights

Pros
  • The pay and benefits are pretty good for a job you can walk into from high school (in 268 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 140 reviews)


Cons
  • Work-life balance is the biggest struggle because of the long retail hours (in 212 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 254 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    National Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - National Account Executive  in  New York, NY (US)
    Former Employee - National Account Executive in New York, NY (US)

    I worked at AT&T full-time for more than 5 years

    Pros

    Secure, huge company with many different segments to grow into.

    Cons

    Old management style, ancient policies, not a lot of internal assistance to grow.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Be ready for constant changes in focus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Retail Sales Consultant  in  Lancaster, PA (US)
    Current Employee - AT&T Retail Sales Consultant in Lancaster, PA (US)

    I have been working at AT&T full-time for more than a year

    Pros

    The pay and benefits are pretty impressive for the amount of work that's required. Your commission is where you really make money. If you're good at sales you can expect about 2200-2600 a month plus around 13/hr.

    Cons

    There is always something new to sell/promote. Too many of these things pay you nothing and can result in annoying your customer.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Great experience, but working in a customer facing environment burned me out.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    Former Employee - Sales Support Representative  in  Walnut Creek, CA (US)
    Former Employee - Sales Support Representative in Walnut Creek, CA (US)

    I worked at AT&T full-time for more than 3 years

    Pros

    They have great career developmental resources and retirement benefits.

    Cons

    It's easy to feel stuck, especially if you work in the brick and mortar retail store. It can get politic-heavy in knowing the right people to help you further your career.

    Advice to ManagementAdvice

    Offer sick days. The strict point policy had myself and many other employees crawling to work in heavy sickness in fear of accruing points and being placed in disciplinary action.

    Recommends
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  5.  

    Supply Chain and Procurement Operations

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    Opportunities to always learn in a hard working driven organization.

    Cons

    Very driven and bottom line oriented environment

  6.  

    Love my team and current Management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T full-time for more than a year

    Pros

    Leadership is encouraged at my location.
    Many opportunities to climb the ladder if you are willing to work smart.
    Benefits are really good but may be a bit costly if you include family members.
    Depending on location and management, your inputs will be valued and you are recognized for your hard-work.

    Cons

    Micro-managing may exist in some store but overall management is encouraging.
    Seniority plays big role in getting time-offs and scheduling.
    Customers can sometimes get to you with the "customers are always right" attitude.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Good work and personnel life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Consultant  in  Bangalore (India)
    Current Employee - Senior Consultant in Bangalore (India)

    I have been working at AT&T full-time for more than 5 years

    Pros

    okay salary, flexible work timings,no dress code

    Cons

    Top management has big processes of everything and it takes time for any change

    Advice to ManagementAdvice

    It looks fine to me..nothing as such...

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Principal Systems Project Manager  in  Atlanta, GA (US)
    Current Employee - Principal Systems Project Manager in Atlanta, GA (US)

    I have been working at AT&T full-time for more than 5 years

    Pros

    Big ecosystem and lot of oppurtunities to grow

    Cons

    mergers and acquisitions are quite common and be cognitive of the vision

    Advice to ManagementAdvice

    none

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Unlimited opportunities, if open and willing to accept new challenges.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T full-time for more than 10 years

    Pros

    AT&T, at its core, is full of hard working, committed individuals, who take care of each other and the company.

    Cons

    The company is very Dallas-centric.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Always great customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Bakersfield, CA (US)
    Current Employee - Anonymous Employee in Bakersfield, CA (US)

    I have been working at AT&T full-time for more than 5 years

    Pros

    They have great benefits and the compensation plans are very rewarding. Training is superior as well as the support.

    Cons

    Processes and procedures need to be stream lined.

    Advice to ManagementAdvice

    They are great.

    Recommends
    Approves of CEO
  11.  

    Great benefits; attendance policies are sometimes frustrating.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at AT&T full-time for more than 3 years

    Pros

    Awesome technology, rich company history, great benefits for employees. Stable as it gets; AT&T is not going anywhere.

    Cons

    Attendance policy can be a bit on the unforgiving side. A company this large relies on policies being ironclad and inflexible to cut down on abuse; this means exceptions and special considerations are generally not available for almost any type of policy. It's a union environment, with all the bad and good things about that.

    Advice to ManagementAdvice

    Giving individual employees and small teams greater flexibility in determining policy or its applications might be helpful. A little redundancy in employees might lead to smaller workload, which might lead to higher-quality work and greater employee retention.

    Recommends
    Positive Outlook
    Approves of CEO

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