AT&T

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AT&T Reviews

Updated 1 February, 2015
Updated 1 February, 2015
6,509 Reviews
3.3
6,509 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
3,037 Ratings

Review Highlights

Pros
  • The pay and benefits are pretty impressive for the amount of work that's required (in 316 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 163 reviews)


Cons
  • However what they don't advertise is the absolutely horrendous work/life balance (in 275 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 294 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Open your eyes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AT&T Retail Sales Consultant in Temple Hills, MD (US)
    Former Employee - AT&T Retail Sales Consultant in Temple Hills, MD (US)

    I worked at AT&T

    Pros

    Great company to start with and advance your own life and income

    Cons

    Their are not really any cons here.

    Advice to ManagementAdvice

    Keep going hard but raise hourly wage.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Good Employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T

    Pros

    Great Compensation and Benefits considering the economy

    Cons

    The bureaucracy! Constant compliance requirements

    Advice to ManagementAdvice

    Listen to the employees

    Recommends
    Positive Outlook
  3.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center in Toledo Junction, OH (US)
    Former Employee - Call Center in Toledo Junction, OH (US)

    I worked at AT&T

    Pros

    Very friendly atmosphere great team support

    Cons

    Don't have anything bad to say about company

    Advice to ManagementAdvice

    Keep up the good work

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Love this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Manager
    Current Employee - Retail Sales Manager

    I have been working at AT&T

    Pros

    Pay, Prizes, Rewards, Trips, Benefits, 401k 6% match

    Cons

    Work life balance
    Hours of operation
    Commission goals high
    Management comp structure not as competitve as sales reps

    Advice to ManagementAdvice

    Be motivated, competitive, stay ahead of the curve and take care of your people

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Amazing company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Windows Systems Engineer in Brno (Czech Republic)
    Current Employee - Windows Systems Engineer in Brno (Czech Republic)

    I have been working at AT&T full-time (more than 3 years)

    Pros

    great atmosphere
    great conditions
    very friendly towards employees
    bonuses
    flexible working hours

    Cons

    I have reached the top, can't move higher
    less technical work, more administrative work

    Recommends
    Positive Outlook
  7.  

    Challenging job, very innovative technology.

    Current Employee - Engineer in Dresden (Germany)
    Current Employee - Engineer in Dresden (Germany)

    I have been working at AT&T full-time (more than 3 years)

    Pros

    Great challenge: a green public cloud that reuses all heat generated by the servers.

    Cons

    Challenging job, startup :)

  8. 3 people found this helpful  

    The pay is good, the hours can be long.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Premises Technician in Champaign, IL (US)
    Current Employee - AT&T Premises Technician in Champaign, IL (US)

    I have been working at AT&T full-time (more than a year)

    Pros

    AT&T is a great company to work for if you have no college experience. They pay for all of your training and any tools you need. Everything you do is tracked by a numbers system, and as long as you are even slightly mediocre at your job, you'll have one as long as you want. You can pretty much work all the overtime you want. That's my bread and butter. Time and a half after 40hrs worked, that means I'm making over $32/hr. I started out at $15.50 and after 2 years im making $21.53. My first year I made $43k, and $55k this year. The union bargains wage increases and other workers rights every four years (IBEW) Our health benefits are very good, especially if you've got a family. 2 weeks vacation every year, along with personal days, flex holidays, etc, all paid. If you need a day off and you know in advanced you just get on the website, pick what day you need and that's thats.

    Cons

    You must have some sort of relationship with technology, if you aren't tech savvy, you're probably going to get frustrated and quit within the first week. Customers expect you to fix any and everything that is wrong with their gadgets. You are AT&T, you are apparently a walking technological master. You must have all the answers? Right?!

    Let's talk about the weather. Now I live/work in Illinois. We experience about 2 spring months 4 swelteringly humid summer months, 2 months of fall and then hell itself freezes over. I personally hate the cold. We work in all elements but when it's -24 degrees out and you have to walk thru a backyard with a latter on your shoulder thru 2-3 feet of snow and the wind is blowing and you're gloves are frozen to your fingers, you really start questioning your motive to live. You just want to lay down in the nice soft snow and take a nap and forget that you hate yourself. Seriously though, Mother Nature can be brutal depending of geographical location.

    If you're lazy, please, just move along. I've seen guys come and go with this job. They come in all enthusiastic and then once they get a taste of doing the job themselves and their soul is crushed they start half-assing their job and then we're back out on jobs they've done, days later, fixing something that they should've done the first go round. If this starts happening, the senior technicians may or may not coordinate to have you ousted for your insubordination. And they should. Because you are unworthy. Do your job man! That's what they pay you for!

    Advice to ManagementAdvice

    You can add small things to our job, like Myatt education, but if you don't give me MSOC time to do that, then it is not going to get done. My time isn't free.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Stressfull job, micro managed, unrealistic call handeling goals, no life-work-balance, nonsupporting supervisors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in San Diego, CA (US)
    Former Employee - Customer Service Representative in San Diego, CA (US)

    I worked at AT&T

    Pros

    Pay, benefits, unionized, great co workers

    Cons

    Fluctuating attendance policy guidelines, especially when downsizing and reducing the number of employees as the economy slows, standards are unreachable, demanding managers who criticize more than support the growth of skills necessary to meet the demands required to be successful.

    Advice to ManagementAdvice

    No Advice

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Provided good salary and benefits for many years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    Relatively good salary. Generous vacations after having a number of years of service. Many opportunities if willing to relocate to Dallas, TX.

    Cons

    A very process driven and fragmented organization making it difficult to provide the flexibility customers expect. Hard to provide good customer service. Employees are treated more like a statistic than a valuable resource. Employees don't feel like they are part of a team.

    Advice to ManagementAdvice

    Value the employee more than the next quarter's results. Recognize the importance of a motivated employee for long term growth.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  11.  

    Working at AT&T gave me the opportunity to learn vast technical skills, and work with a diverse group of individuals.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Maintenance Administrator in Hoffman Estates, IL (US)
    Former Employee - Maintenance Administrator in Hoffman Estates, IL (US)

    I worked at AT&T full-time (more than 10 years)

    Pros

    Great Benefits, awesome work structure fast paced environment for a productive career.

    Cons

    Office closures being forced out of your position.

    Advice to ManagementAdvice

    Have a great human feel for the employers makes for great office morale.

    Recommends
    Positive Outlook

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