AT&T

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AT&T Reviews

Updated 30 August, 2014
Updated 30 August, 2014
5,614 Reviews

3.3
5,614 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
2,605 Ratings

Review Highlights

Pros
  • The pay and benefits are pretty good for a job you can walk into from high school (in 268 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 140 reviews)


Cons
  • Work-life balance is the biggest struggle because of the long retail hours (in 212 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 254 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Nice place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T full-time for more than 3 years

    Pros

    Good culture and company structure

    Cons

    promotions opportunities are limited sometimes

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Fast Paced

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative I  in  Pueblo, CO (US)
    Current Employee - Customer Service Representative I in Pueblo, CO (US)

    I have been working at AT&T full-time for less than a year

    Pros

    The call center is very fast paced, which makes the day go by fast. Most of my coworkers are really friendly and take pride in their job.
    Schedules and vacations are based on seniority, so while I am low on the totem pole, per se, I understand and feel it is fair. On the other hand, it can cause issues for employees with small children.
    Having a call center background, I understand the dynamics of speed on the phone and on the computer, but at times, the call volume can be very high, even with the push for self service.

    Cons

    The metrics! We have a scale of 1-10 on certain things that the customer rates us on with an after call survey, and we aim to get 10's across the board. However, if you have a customer that has called in a number of times, they rate the company as a whole and not the employee. And that bad review can cause your overall score to drop to 0. And anything under 9 is worth 0 or -100, so it creates a lot of stress. To me, it would make sense to have 7-8 at least mean something.

    Advice to ManagementAdvice

    Take a look at the metrics again. Getting one bad survey, even if we did everything we could to help the customer, is bringing morale down.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Lifetime of experiences, never boring

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Technical Director
    Current Employee - Senior Technical Director

    I have been working at AT&T full-time for more than 10 years

    Pros

    Great attitude towards employees - rewarded for extra effort on the job Constant training in HR issues, technology innovations,

    Cons

    Need to be willing to move within US to move up the chain International assignments can help too

    Advice to ManagementAdvice

    Continue to look within the company before outside hiring is done

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    AT&T is a great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Consultant  in  Norman, OK (US)
    Former Employee - Retail Sales Consultant in Norman, OK (US)

    I worked at AT&T part-time for less than a year

    Pros

    Sales.
    Customer Relationship Selling.
    Good money for part time.
    Technology driven.

    Cons

    Poor management at certain levels.

    Advice to ManagementAdvice

    Unless you get to an area manager / director or above your job could potentially be at stake on a daily basis.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Job security

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    good insurance for married paople

    Cons

    Never home to be with family

  7.  

    Very nice.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    Coworkers and immediate supervisors are excellent.

    Cons

    Starting to get a lot of bureaucracy from the top.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Definitely one of the best experiences I ever had; I recommend AT&T to anyone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern  in  Atlanta, GA (US)
    Former Employee - Intern in Atlanta, GA (US)

    I worked at AT&T as an intern for less than a year

    Pros

    treat employees better than customers, and they treat the customers very well.
    the benefits and company perks are endless

    Cons

    typical corporate America problems
    Often I felt like a robot with a routine

    Advice to ManagementAdvice

    Get rid of much of the pointless work human resources is doing.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Technical Architect
    Current Employee - Senior Technical Architect

    I have been working at AT&T as a contractor for more than 8 years

    Pros

    Excellent Work Culture,Telecommuting Option,Less Stress,Competitive,Strong Values,Personal Growth,Supportive management

    Cons

    Rates lower than industry standards,Very slow process, Many levels of approval,Not thinking out of the box.

    Advice to ManagementAdvice

    Please be quicker with satisfying employee needs like progression,immigration etc

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Incredible industry. Incredible bureaucracy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Professional Network Planning Engineer  in  Atlanta, GA (US)
    Current Employee - Professional Network Planning Engineer in Atlanta, GA (US)

    I have been working at AT&T full-time for more than 3 years

    Pros

    Smartphones and location-based services are the future and AT&T is in the middle of it.

    Cons

    Too many silos and inefficiencies. People don't get work done well here. 80/20 rule holds true.

    Advice to ManagementAdvice

    Invest in standardizing processes and systems for workflow and data management across the company.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    perfect company for non-senior guys

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Engineer  in  Brno (Czech Republic)
    Current Employee - Network Engineer in Brno (Czech Republic)

    I have been working at AT&T full-time for more than 3 years

    Pros

    Perfect to get experience working on large environments getting exposure to different technologies. Flexible environment.

    Cons

    Poor trainnings (internal, little variety and not very often), no much career opportunities. Story changes a lot from team to team, from some teams its better to keep away.
    Salaries used to be better.

    Recommends
    Neutral Outlook
    Approves of CEO

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