AT&T Reviews

Updated 18 April, 2015
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3.3
7,147 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
3,316 Ratings

Pros
  • The pay and benefits are pretty impressive for the amount of work that's required (in 316 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 163 reviews)

Cons
  • However what they don't advertise is the absolutely horrendous work/life balance (in 275 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 294 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    Helpful (87)

    Awesome! Very positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Retail Sales Consultant
    Current Employee - AT&T Retail Sales Consultant

    I have been working at AT&T full-time (less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line.

    Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them.

    Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

    Cons

    The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well.

    Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

    Advice to Management

    Let your team members know you appreciate their hard work and dedication and with out them, they wouldn't have customers.

    AT&T Response

    Apr 08, 2015Talent Operations Manager

    We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your ... More

  2. Awesome place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Engagement Specialist in Toronto, ON
    Former Contractor - Engagement Specialist in Toronto, ON

    I worked at AT&T as a contractor (more than 3 years)

    Recommends
    Recommends

    Pros

    Excellent organization, lots of customers, high impact work, like my coworkers.

    Cons

    Not an easy job, changes impact millions of users which can sometimes be very stressful.

  3. good to start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Network Analyst in Calgary, AB
    Former Contractor - Network Analyst in Calgary, AB

    I worked at AT&T as a contractor (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    you can get experience with many platform.

    Cons

    overall no problem worked there.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Good job while in school

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Consultant
    Former Employee - Retail Sales Consultant

    I worked at AT&T part-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Generally a good experience. While in college I was making more money part time than many make working full time jobs.

    Cons

    Not to many downsides for the time in my life I took on the job. Its not anything I would consider making a career out of as in the sales department there are much higher paid positions in other companies.

    Advice to Management

    I enjoyed my managers. Your first days on the floor after training they tried to use a scare factor on newbies in order to drive their sale mindset in. After that they become really laid back and fun to be around as well as good mentors.

  6. Excellent company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engagement Manager in Toronto, ON
    Current Employee - Engagement Manager in Toronto, ON

    I have been working at AT&T full-time (more than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Salary, values, stability, carrer plan.

    Cons

    No cons, no problems, no complains.

  7. Excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Calgary, AB
    Current Employee - Manager in Calgary, AB

    I have been working at AT&T full-time (more than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Resources, Exposure, Leader in Telecom, Diverse

    Cons

    Scale is driving complexity, process oriented

  8. AT&T is very financially driven and focused, but, would recommend additional talent retention strategies.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Program Manager in Calgary, AB
    Current Employee - Senior Program Manager in Calgary, AB

    I have been working at AT&T full-time (more than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Experience (technical), training and diversity

    Cons

    Job security (outsourcing appears to be a major financial driver for AT&T at this time)

  9. salary vise and shif vise

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    extra shifts are always available

    Cons

    less salary can increase by pressure on management

  10. Corporate Business Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate Account Manager in Moncton, NB
    Former Employee - Corporate Account Manager in Moncton, NB

    I worked at AT&T full-time (more than 10 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    AT&T Canada now Allstream is a big Canadian company but have a small-company culture: I found the organization to be a well managed and very professional. They should pride themselves as being a open, friendly, honest and easy to deal with organization. Extremely high talented people- centric and deliver exceptional and innovative solutions.

    Cons

    Excellent company to work with.

  11. Network Analyst Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Network Engineer in Calgary, AB
    Former Contractor - Network Engineer in Calgary, AB

    I worked at AT&T as a contractor (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great people, I enjoyed my co-workers, and about noboy else

    Cons

    Everything else. Poor Salary, excessive red tape, very little opportunity for direct hire.

    Advice to Management

    wake up

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