ADP

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ADP Reviews

Updated 28 August, 2014
Updated 28 August, 2014
1,772 Reviews

3.6
1,772 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
ADP CEO Carlos A. Rodriguez
Carlos A. Rodriguez
705 Ratings

Review Highlights

Pros
  • Decent work-life balance unless you want to move into higher management (in 114 reviews)

  • You're able to work from home remotely in case of something like bad weather or illness (in 39 reviews)


Cons
  • Work/life balance is compromised due to unrealistic workloads (in 36 reviews)

  • Upper management wants massive productivity in areas they no longer understand (in 34 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    ADP was a great company to work for and a great place to learn.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ADP

    Pros

    ADP provides a lot of opportunity to learn and develop skills.

    Cons

    Difficult for advancement if you are not located in Toronto.

  2.  

    Don't waste your time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Representative  in  Dartmouth, NS
    Current Employee - Client Service Representative in Dartmouth, NS

    I have been working at ADP full-time for more than 3 years

    Pros

    Benefits. 3 weeks vacation to start. Amazing coworkers.

    Cons

    Layoffs. Offshoring. No job security. Outdated technology. Favoritism among managers. Managers are just babysitters, the associates are more qualified

    Advice to ManagementAdvice

    This once was a great place to work but ADP is just going to the dogs now. They have been offshoring to Manilla without properly training the associates over there. This leads to errors on clients payroll, unsatisfied clients and stressed out associates in Canada who have to listen to the clients complain and constantly fix errors they did not make. Advice-train your associates. Stop leading your clients out the door. Listen to your associates. Stop focusing on stats and actually resolve your clients issues.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Long standing, ended poorly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales  in  Burnaby, BC
    Former Employee - Sales in Burnaby, BC

    I worked at ADP full-time for more than 10 years

    Pros

    Offers an excellent benefit package

    Cons

    Inconsistent policies - the practices of the East region were fairly watered down in the West region.

    Advice to ManagementAdvice

    Reward high performers with advancement. It sends a message to those that 'get by' in their roles that it's worth the extra effort to out perform their peers.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Its ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Not Disclosed  in  Etobicoke, ON
    Current Employee - Not Disclosed in Etobicoke, ON

    I have been working at ADP full-time for more than 3 years

    Pros

    Company benefits are pretty good. RSP matching, full company paid benefits, vacation is ok too,

    Cons

    Unrealistic expectations, high demands, highly matrixed too many hands in the pie, power struggles, managers who are not up to date on the business units they support so don't know how to effectively manage their teams realistically. - "Do as I say not as I do" mentality from some management.

    Advice to ManagementAdvice

    Listen to the staff below the management level,. they are the ones doing the grunt work for you and have a pulse on what is happening, and can definitely help with pointing out problems before they become out of control. the values of the company really need to be practiced, and not just words on the wall.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    APD Canada

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Implementation Specialist
    Current Employee - Implementation Specialist

    I have been working at ADP full-time for more than a year

    Pros

    If appreciated by your Manager, you have total support and freedom to move up.
    Employees are simple and friendly

    Cons

    Total lack of HR department supporting operations. Employees in employee services (ES) from Toronto and Vancouver are assigned to an HR Consultant in Vancouver, with three hours difference. What happens if something terrible happens to an employee in the EST early in the morning. The HR and Payroll department employees don't know how to calculate the vacations for employees out East and ask us to do it!
    A lot of negativity from old-timer employees
    ADP Canada is a company that is not well integrated to the country it serves. The US runs everything and does not seem to want to adapt to the Canadian set of laws, and rules. Maybe it is normal for a giant like AD but I have worked at bigger companies and they made a much bigger effort to adapt to our environment. A also feel that we work so hard, there should be a pension plan instead of a matching RRSP program.

    Advice to ManagementAdvice

    For mid-management and Team Leaders: Affirm yourselves, stop being the middleman and dare to protect your employees
    For Higher Management: Upon my dealings with High Management, they seem to have a much better attitude than management and I was pleasantly surprised by their openness to new ideas and by their attitude in general.

    Recommends
    Neutral Outlook
  7.  

    Satisfactory

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Major Accounts District Manager  in  Calgary, AB
    Current Employee - Major Accounts District Manager in Calgary, AB

    I have been working at ADP full-time for more than a year

    Pros

    Great work-life balance, supportive team environment.

    Cons

    Career advancement is difficult and compensation is sub industry standard.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Company where people stay for a long time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer  in  Toronto, ON
    Former Employee - Software Engineer in Toronto, ON

    I worked at ADP full-time for more than 8 years

    Pros

    Flexible working hours and possible to work remotely from home when needed.
    Overtime is discouraged so you spend time with family.
    Nice co-workers willing to help if they are not extremely busy.

    Cons

    Behind in the latest technologies.
    Not much time for personal development.
    So many different units that sometimes don't work well together.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Management needs a shakeup

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON

    I have been working at ADP full-time for more than 3 years

    Pros

    Pay and benefits are very good. Relaxed atmosphere.

    Cons

    Poor management leads to poor quality products. No vision, no leadership, no accountability, bad decisions, over-reliance on ancient technology, no training, etc. For a company that preaches innovation & simplicity they stubbornly cling to 40+ year old backend systems that no longer fit the needs of the clients. Old systems lead to major constraints in the supporting software.

    Also, the focus at ADP is only on delivering as fast as possible with as few resources as possible. This causes the quality and user experience to suffer but Management scratches their heads and wonders why sales are slow and clients are leaving in droves, pinning all the blame on the employees as if they were responsible.

    The atmosphere at ADP is pretty negative as evidenced by the low survey scores year after year. Employees are over-worked, too busy and stressed because of a lack of proper resourcing. Management promises to do something about it but never delivers because there is zero accountability at ADP.

    I predict over the next 5 years or less ADP declines significantly as newer competitors enter the market with better quality products & more efficient service.

    Advice to ManagementAdvice

    Acquire one or more smaller companies that have more modern software & slowly transition away from the old technology.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Very busy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Security Analyst  in  Toronto, ON
    Former Employee - Security Analyst in Toronto, ON

    I worked at ADP full-time for more than a year

    Pros

    It's middle of the road, culture is like every other major corporation.

    Cons

    Not a lot of personal development.

    Advice to ManagementAdvice

    Consider more personal development reviews rather than performance reviews

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    In the business of your success !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant  in  Montreal, QC
    Current Employee - Consultant in Montreal, QC

    I have been working at ADP full-time for more than 10 years

    Pros

    Team environment, Steady progress compared to competition in same industry.

    Cons

    Compensation and bonus plan should reflect employee actual worth versus Glassdoor stats.

    Advice to ManagementAdvice

    A ship's crew is only as good as its Captain.

    Recommends
    Positive Outlook

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