ADP

jobs.adp.com

ADP Reviews

Updated 2 March, 2015
Updated 2 March, 2015
2,100 Reviews
3.5
2,100 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
ADP CEO Carlos A. Rodriguez
Carlos A. Rodriguez
880 Ratings

Review Highlights

Pros
  • ADP is a solid organization Work/Life balance - getting to work from home (in 155 reviews)

  • You're able to work from home remotely in case of something like bad weather or illness (in 58 reviews)


Cons
  • What your work/life balance looks like depends on the position held within the company (in 50 reviews)

  • Upper Management is lacking, need to bridge the gap from Management to employees (in 42 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    good company to work for

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ADP

    Pros

    good benefits, well planned work hours-not too much overitme

    Cons

    salary bit low, personal growth is limited

  2.  

    Implementation Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Implementation Specialist in Vancouver, BC
    Former Employee - Implementation Specialist in Vancouver, BC

    I worked at ADP full-time (more than a year)

    Pros

    Great colleagues to work with, good benefits.

    Cons

    Lack of Life/Work balance due to emphasis on monthly sales numbers and setup goals. Worked evenings and on vacation time. Managers are not always supportive and have no idea of the work involved. Dynamics of the implementation process changed with the introduction of new software, forcing you to take on more work load. Lack of training regarding internal procedures - management expects you to shadow a colleague but that is not realistic when your colleague is already stressed out and has not much time to spare you.

    Advice to ManagementAdvice

    To achieve realistic setup goals, at least have enough implementation specialists around to handle the workload.
    That way the numbers will dovetail with the sales numbers and the Sales Dept will be happy. With the current number of implementation specialists on hand, burning them out won't the company.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    OK at best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Major Accounts District Manager
    Current Employee - Major Accounts District Manager

    I have been working at ADP

    Pros

    Great people to work with and good benefits.

    Cons

    Toxic work environment. Senior leadership is out of touch with the employees and the product is mediocre. Service and implementation not very good.he quality has plummeted. Very silo'd and few opportunities for movement (lateral or vertical). High turnover.

    Advice to ManagementAdvice

    Get rid of the mediocre sales managers and fix implementation.
    Pay better

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 2 people found this helpful  

    don't do it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at ADP

    Pros

    great colleagues and good training. ADP looks great on a resume.

    Cons

    Toxic work environment. Senior leadership is out of touch with the employees and the product is mediocre. Service and implementation are being off-shored and the quality has plummeted. Very silo'd and very few opportunities for movement (lateral or vertical). Reps poach deals from each other and unethical behaviour goes unpunished- sometimes it is even rewarded. There is no trust, no planning and insight around quotas, very little support, and huge turn over.

    Advice to ManagementAdvice

    Listen to HR!!! Rebuild your quota and sales structure- It is broken. Get rid of the middle management people that are in over their head or train them. Somehow the company has attracted some great people and they are leaving, perhaps you should take it as a sign that your policies need to be reviewed.

    Doesn't Recommend
    Negative Outlook
  6.  

    Just OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technology in Toronto, ON
    Former Employee - Technology in Toronto, ON

    I worked at ADP full-time (more than 5 years)

    Pros

    Good, stable company in general, with good salaries and benefits, friendly environment and much team work.
    OK for ppl who like or used to play safe and survive in corp environment of a classic big org.

    Cons

    Average bureaucratic corporate giant with somewhat boring atmosphere.
    Looks like (in my experience) some managers, employees who work there for years created a "safety network", not letting new ppl advance, quietly resisting innovation, assuring "job security" for themselves.
    Heavy active outsourcing overseas.
    Not quite a right place for young, ambitious and talented tech professionals.

    Advice to ManagementAdvice

    Lessen management layers. (Too many "directors". )
    Better communication with employees needed. Mid management's performance has to be reviewed not only by upper level management, but (anonymously) by subordinate employees.
    Challenge people (including managers) who work there for decades, maybe rotate them, to prevent from stagnation.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    ADP Canada is a dead end

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Etobicoke, ON
    Current Employee - Anonymous Employee in Etobicoke, ON

    I have been working at ADP full-time (more than 5 years)

    Pros

    Flexible work locations, some really great people, lots of social responsibility and community giving

    Cons

    Too many jobs exported to India and poor customer service as a result. Out of touch senior "leadership" team with focus firmly on pleasing their bosses in New Jersey so they can get out of Canada. Toxic work environment in HR with 100%+++ turnover. Lots of ethical questions.. If your HR department is a trainwreck then it doesn't bode well for the rest of the org. Recruting is an outsourced joke. Talented leaders quit or are fired by the self-serving executive team to cover their incompetence. Decisions are made in isolation and without any input from associates. Key rolls are left vacant for months and every quarter they fire a few more people to justify the terrible results. The thinking is strictly in the box old school. Not a place for innovators or leaders. Pay is below market.

    Advice to ManagementAdvice

    Stop talking and start looking at what is going on. Good people are leaving and you as"leaders" are sending a clear message that you think regular associates are lazy, stupid, unmotivated and unskilled. This used to be a really great company.we need good leaders again.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Lots of red tape

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Toronto, ON
    Current Employee - Sales Associate in Toronto, ON

    I have been working at ADP full-time (more than 8 years)

    Pros

    Great stepping stone and very good brand recognition

    Cons

    Very siloed. Not much room for career growth

  9. 1 person found this helpful  

    good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst in Toronto, ON
    Current Employee - Senior Analyst in Toronto, ON

    I have been working at ADP full-time (more than 8 years)

    Pros

    safety, work at home, flexiable

    Cons

    pay low, too much work

    Advice to ManagementAdvice

    useless

    Recommends
  10.  

    Loving it !!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ADP

    Pros

    Employer satisfaction and growth opportunities

    Cons

    Sometimes work-life balance may not be the best

    Recommends
  11. 4 people found this helpful  

    A Train Wreck in Motion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Implementation Specialist
    Former Employee - Implementation Specialist

    I worked at ADP full-time

    Pros

    Flexibility, Home Shoring, Reasonable Benefits.

    Cons

    Extremely ineffective senior leadership high on vision but short on delivery, archaic window dressed product offerings with decades outdated back-end processing logic, poor compensation structure grossly out of scale with job expectations as compared to like roles in like industry and a disinterest in delivering quality and sustaining healthy client relationships. Focus is on shareholder value but there is seemingly a leadership disconnect concerning the obvious relationship between quality applications and functionality, ergo client satisfaction and shareholder value! When “leadership” is questioned regarding poor product performance, client facing line employees are heatedly told to “get over” their perfectionism! Yet, the expectation is that somehow quality, shorter conversion times and client satisfaction should be achievable. So much for visionary, inspirational leadership!

    Some lower/upper management individuals unskilled and unsuited with poor to non-existent leadership skills lacking in emotional intelligence, manager maturity, employee engagement skills, effective communication, leadership by example and empowerment. In recent experience, manager leadership style was solely focused on manager self-interest and success with a “me” not “we” mentality. Development and career progression discussions were non-existent and employee support was seemingly based on personal likes and dislikes. Job content and job qualifications seemed to continually evolve and change depending on the employee with no clearly defined job descriptions and a lack of transparency in salary ranges. Documented processes were followed as an exception and when adhered to, it was deemed as being non-collaborative. As long as the right perceptions were being created to senior management, it mattered little whether the manager was actually fulfilling the role effectively and knowledgeably. Do a temperature check with employees of your direct reports and solicit feedback about their managers’ performance or lack, thereof. A “fly by the seat of your pants” environment with very little pro-active, advance or contingency planning, with a continual restructuring of teams due to an inability to retain adequate staffing!

    Advice to ManagementAdvice

    Leadership: Given that each consecutive year, the Employee (Dis)satisfaction Survey reflects a progressively poorer result, it is astounding that you do little to improve in areas that are clearly identified as requiring vast improvement. Paying “lip service” and rationalizing it as “teething” pains year after year demonstrates clearly that a major overhaul of a disengaged leadership is in order to move ADP forward. Repeating the same behaviours and expecting a different outcome is a true measure of insanity!

    Off shoring key supporting roles globally shows that you have little appreciation of what it takes to be successful. ADP is a technological institution in an industry requiring “out of the box” thinking and trouble shooting analyses, not a call centre requiring a not so ilLUMENating solution!

    Assess feasibility of employee revenue targets based on product (ie. Is it currently being sold, is it discontinued, is there adequate incoming work for the product, if being discontinued, etc), project type and most crucially, revenue per project and number of project roles being assigned to the individual. Simply taking the total fiscal department revenue to achieve and dividing it by the number of implementors, seemingly without consideration of such key variables is a completely illogical, wishful thinking approach to take! .

    HR: Your group needs to hold each manager accountable for the success of each individual that directly reports to them. The individuals that seem to be thrive at ADP are the ones that are pros at ingratiating themselves with their manager. All individuals deserve to be treated equitably and unbiasedly, not simply those that the manager favours and selectively provides support and growth opportunities to. The competent ones are those that are self-sufficient, self-reliant, resourceful, have initiative and don’t require constant “pats on the back”, hand-holding or spoon-feeding! Find a way to retain your talented employees instead of holding them responsible for the failure of poor leadership!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Work at ADP? Share Your Experiences

ADP

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.