ADP

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  jobs.adp.com

ADP Reviews

Updated 15 December, 2014
Updated 15 December, 2014
1,978 Reviews
3.5
1,978 Reviews
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ADP CEO Carlos A. Rodriguez
Carlos A. Rodriguez
828 Ratings

Review Highlights

Pros
  • ADP is a solid organization Work/Life balance - getting to work from home (in 155 reviews)

  • You're able to work from home remotely in case of something like bad weather or illness (in 58 reviews)


Cons
  • What your work/life balance looks like depends on the position held within the company (in 50 reviews)

  • Upper Management is lacking, need to bridge the gap from Management to employees (in 42 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Loving it !!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ADP

    Pros

    Employer satisfaction and growth opportunities

    Cons

    Sometimes work-life balance may not be the best

    Recommends
  2. 1 person found this helpful  

    ADP Canada is a dead end

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Etobicoke, ON
    Current Employee - Anonymous Employee in Etobicoke, ON

    I have been working at ADP full-time (more than 5 years)

    Pros

    Flexible work locations, some really great people, lots of social responsibility and community giving

    Cons

    Too many jobs exported to India and poor customer service as a result. Out of touch senior "leadership" team with focus firmly on pleasing their bosses in New Jersey so they can get out of Canada. Toxic work environment in HR with 100%+++ turnover. Lots of ethical questions.. If your HR department is a trainwreck then it doesn't bode well for the rest of the org. Recruting is an outsourced joke. Talented leaders quit or are fired by the self-serving executive team to cover their incompetence. Decisions are made in isolation and without any input from associates. Key rolls are left vacant for months and every quarter they fire a few more people to justify the terrible results. The thinking is strictly in the box old school. Not a place for innovators or leaders. Pay is below market.

    Advice to ManagementAdvice

    Stop talking and start looking at what is going on. Good people are leaving and you as"leaders" are sending a clear message that you think regular associates are lazy, stupid, unmotivated and unskilled. This used to be a really great company.we need good leaders again.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Lots of red tape

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Toronto, ON
    Current Employee - Sales Associate in Toronto, ON

    I have been working at ADP full-time (more than 8 years)

    Pros

    Great stepping stone and very good brand recognition

    Cons

    Very siloed. Not much room for career growth

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst in Toronto, ON
    Current Employee - Senior Analyst in Toronto, ON

    I have been working at ADP full-time (more than 8 years)

    Pros

    safety, work at home, flexiable

    Cons

    pay low, too much work

    Advice to ManagementAdvice

    useless

    Recommends
  6.  

    Full time job at ADP

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ADP full-time (more than 5 years)

    Pros

    Casual attire to work. Hours can be flexible for full time employees depending on manager. Good benefits . The company consists of mostly middle aged of employees with families so there is a good work life balance and managers are understanding.

    Cons

    Hard to move up the corporate ladder. Very few management positions. Bonus structure is not very good. However, the company is stable.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    A Train Wreck in Motion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Implementation Specialist
    Former Employee - Implementation Specialist

    I worked at ADP full-time

    Pros

    Flexibility, Home Shoring, Reasonable Benefits.

    Cons

    Extremely ineffective senior leadership high on vision but short on delivery, archaic window dressed product offerings with decades outdated back-end processing logic, poor compensation structure grossly out of scale with job expectations as compared to like roles in like industry and a disinterest in delivering quality and sustaining healthy client relationships. Focus is on shareholder value but there is seemingly a leadership disconnect concerning the obvious relationship between quality applications and functionality, ergo client satisfaction and shareholder value! When “leadership” is questioned regarding poor product performance, client facing line employees are heatedly told to “get over” their perfectionism! Yet, the expectation is that somehow quality, shorter conversion times and client satisfaction should be achievable. So much for visionary, inspirational leadership!

    Some lower/upper management individuals unskilled and unsuited with poor to non-existent leadership skills lacking in emotional intelligence, manager maturity, employee engagement skills, effective communication, leadership by example and empowerment. In recent experience, manager leadership style was solely focused on manager self-interest and success with a “me” not “we” mentality. Development and career progression discussions were non-existent and employee support was seemingly based on personal likes and dislikes. Job content and job qualifications seemed to continually evolve and change depending on the employee with no clearly defined job descriptions and a lack of transparency in salary ranges. Documented processes were followed as an exception and when adhered to, it was deemed as being non-collaborative. As long as the right perceptions were being created to senior management, it mattered little whether the manager was actually fulfilling the role effectively and knowledgeably. Do a temperature check with employees of your direct reports and solicit feedback about their managers’ performance or lack, thereof. A “fly by the seat of your pants” environment with very little pro-active, advance or contingency planning, with a continual restructuring of teams due to an inability to retain adequate staffing!

    Advice to ManagementAdvice

    Leadership: Given that each consecutive year, the Employee (Dis)satisfaction Survey reflects a progressively poorer result, it is astounding that you do little to improve in areas that are clearly identified as requiring vast improvement. Paying “lip service” and rationalizing it as “teething” pains year after year demonstrates clearly that a major overhaul of a disengaged leadership is in order to move ADP forward. Repeating the same behaviours and expecting a different outcome is a true measure of insanity!

    Off shoring key supporting roles globally shows that you have little appreciation of what it takes to be successful. ADP is a technological institution in an industry requiring “out of the box” thinking and trouble shooting analyses, not a call centre requiring a not so ilLUMENating solution!

    Assess feasibility of employee revenue targets based on product (ie. Is it currently being sold, is it discontinued, is there adequate incoming work for the product, if being discontinued, etc), project type and most crucially, revenue per project and number of project roles being assigned to the individual. Simply taking the total fiscal department revenue to achieve and dividing it by the number of implementors, seemingly without consideration of such key variables is a completely illogical, wishful thinking approach to take! .

    HR: Your group needs to hold each manager accountable for the success of each individual that directly reports to them. The individuals that seem to be thrive at ADP are the ones that are pros at ingratiating themselves with their manager. All individuals deserve to be treated equitably and unbiasedly, not simply those that the manager favours and selectively provides support and growth opportunities to. The competent ones are those that are self-sufficient, self-reliant, resourceful, have initiative and don’t require constant “pats on the back”, hand-holding or spoon-feeding! Find a way to retain your talented employees instead of holding them responsible for the failure of poor leadership!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Don't waste your time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Representative in Dartmouth, NS
    Current Employee - Client Service Representative in Dartmouth, NS

    I have been working at ADP full-time (more than 3 years)

    Pros

    Benefits. 3 weeks vacation to start. Amazing coworkers.

    Cons

    Layoffs. Offshoring. No job security. Outdated technology. Favoritism among managers. Managers are just babysitters, the associates are more qualified

    Advice to ManagementAdvice

    This once was a great place to work but ADP is just going to the dogs now. They have been offshoring to Manilla without properly training the associates over there. This leads to errors on clients payroll, unsatisfied clients and stressed out associates in Canada who have to listen to the clients complain and constantly fix errors they did not make. Advice-train your associates. Stop leading your clients out the door. Listen to your associates. Stop focusing on stats and actually resolve your clients issues.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Long standing, ended poorly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Burnaby, BC
    Former Employee - Sales in Burnaby, BC

    I worked at ADP full-time (more than 10 years)

    Pros

    Offers an excellent benefit package

    Cons

    Inconsistent policies - the practices of the East region were fairly watered down in the West region.

    Advice to ManagementAdvice

    Reward high performers with advancement. It sends a message to those that 'get by' in their roles that it's worth the extra effort to out perform their peers.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Its ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Not Disclosed in Etobicoke, ON
    Current Employee - Not Disclosed in Etobicoke, ON

    I have been working at ADP full-time (more than 3 years)

    Pros

    Company benefits are pretty good. RSP matching, full company paid benefits, vacation is ok too,

    Cons

    Unrealistic expectations, high demands, highly matrixed too many hands in the pie, power struggles, managers who are not up to date on the business units they support so don't know how to effectively manage their teams realistically. - "Do as I say not as I do" mentality from some management.

    Advice to ManagementAdvice

    Listen to the staff below the management level,. they are the ones doing the grunt work for you and have a pulse on what is happening, and can definitely help with pointing out problems before they become out of control. the values of the company really need to be practiced, and not just words on the wall.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    APD Canada

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Implementation Specialist
    Current Employee - Implementation Specialist

    I have been working at ADP full-time (more than an year)

    Pros

    If appreciated by your Manager, you have total support and freedom to move up.
    Employees are simple and friendly

    Cons

    Total lack of HR department supporting operations. Employees in employee services (ES) from Toronto and Vancouver are assigned to an HR Consultant in Vancouver, with three hours difference. What happens if something terrible happens to an employee in the EST early in the morning. The HR and Payroll department employees don't know how to calculate the vacations for employees out East and ask us to do it!
    A lot of negativity from old-timer employees
    ADP Canada is a company that is not well integrated to the country it serves. The US runs everything and does not seem to want to adapt to the Canadian set of laws, and rules. Maybe it is normal for a giant like AD but I have worked at bigger companies and they made a much bigger effort to adapt to our environment. A also feel that we work so hard, there should be a pension plan instead of a matching RRSP program.

    Advice to ManagementAdvice

    For mid-management and Team Leaders: Affirm yourselves, stop being the middleman and dare to protect your employees
    For Higher Management: Upon my dealings with High Management, they seem to have a much better attitude than management and I was pleasantly surprised by their openness to new ideas and by their attitude in general.

    Recommends
    Neutral Outlook

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