ACS International Reviews

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Employee Reviews

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  1. It is a great place to work

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical in Baltimore, MD (US)
    Current Employee - Technical in Baltimore, MD (US)

    I have been working at ACS International

    Approves of CEO
    Approves of CEO

    Pros

    ACS is a great place to work. IT has a lot of benefits and they know how best to take care of their staff

    Cons

    ACS is a great place to work. It requires a lot of skills to keep up with the overall challenges at work

    Advice to Management

    They should focus on workers development program so as to improve the worker"s skills . This is very important in order for overalll improvement

  2. This job is so repetitive I felt like I was working on an assembly line

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Agent in Cary, NC (US)
    Former Employee - Customer Care Agent in Cary, NC (US)

    I worked at ACS International

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Training is the best part of the job. It was like going to comedy relief everyday while methods were highly effective for learning also. With the large group of employees, you were bound to find a small group that you could really 'click' with which made the job more tolerable. Managers are also in the same boat with the lower level employees so many are able to relate to challenges and can be helpful. EEO employer.

    Cons

    The shifts are scheduled at odd hours which can pose some difficulty for parents. The work is repetitive, some areas are congested and dirty, and some of the managers are uneducated and present themselves as such. EEO employer.

    Advice to Management

    For those managers who disrespect employees with disparaging remarks, try something different, try kindness. You'd be surprised with how it makes you feel at the end of the week and the improved performance of your unit.

  3. Not a great place for me

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Administrator in Atlanta, GA (US)
    Current Employee - Systems Administrator in Atlanta, GA (US)

    I have been working at ACS International

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Benifits are not bad and people are easily approchable

    Cons

    No proper communication from Senior mgmt.
    Always surprises.
    No information sharing

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  5. Decent company to work for depending on the client.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Agent in Bartlett, TN (US)
    Former Employee - Customer Care Agent in Bartlett, TN (US)

    I worked at ACS International

    No opinion of CEO
    No opinion of CEO

    Pros

    Very well schooled team coaches, supervisors, and managers

    Cons

    Handcuffed by client (Brother International) unrealistic expectations. pay is decent if you obtain bonuses.

    Advice to Management

    Worked within the system to improve clients flawed system.

  6. It was a traumatic experience that I wouldn't wish on my worst enemy!

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Agent in Portland, OR (US)
    Former Employee - Customer Care Agent in Portland, OR (US)

    I worked at ACS International

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Quick interview procedure, adequate training program, fairly up-to-date equipment, satisfactory work environment.

    Cons

    Lied about job during interview: never said it was 8 hours of handling complaints every day!

    Advice to Management

    Train us to upsell after listening to 15 minutes of customer complaining. They don't want to buy when they're angry!

  7. Busy...complicated...backwards

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Recruiter in San Antonio, TX (US)
    Former Employee - Recruiter in San Antonio, TX (US)

    I worked at ACS International

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Pay is good, large company, name recognition

    Cons

    Company is too big, employees are just a number, HR is all outsourced

    Advice to Management

    Keep jobs in America, provide the ability for managers to make decisions without all the run around.

  8. Its a job

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Austin, TX (US)
    Current Employee - Business Analyst in Austin, TX (US)

    I have been working at ACS International

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Close to my home address

    Cons

    Work is neverending and no raises

    Advice to Management

    Look at the manager more closely

  9. Short-lived

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Assistant
    Former Employee - Customer Care Assistant

    I worked at ACS International

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    The company is financially strong and has a bright future

    Cons

    The rewards don't translate to competitive pay or advancement opportunity.

    Advice to Management

    Become more involved in the upside triangle support system that's touted as critically important.

  10. fun place to work, very low pay.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Advisor
    Current Employee - Advisor

    I have been working at ACS International

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Fun helping customers with problems.

    Cons

    Very low pay, too much control.

  11. It could always be better

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Assistant in Boca Raton, FL (US)
    Current Employee - Customer Care Assistant in Boca Raton, FL (US)

    I have been working at ACS International

    No opinion of CEO
    No opinion of CEO

    Pros

    Flexible work hours, 8am to 4pm shifts

    Cons

    Too many red tapes and not enough allowance for creativity.

    Advice to Management

    Learn to show more appreciation for your employees

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