ACS International Reviews

Former Employee – worked at ACS International

Pros – Quick interview procedure, adequate training program, fairly up-to-date equipment, satisfactory work environment.

Cons – Lied about job during interview: never said it was 8 hours of handling complaints every day!

Advice to Senior Management – Train us to upsell after listening to 15 minutes of customer complaining. They don't want to buy when they're angry!

No, I would not recommend this company to a friend

Former Employee – worked at ACS International

Pros – Pay is good, large company, name recognition

Cons – Company is too big, employees are just a number, HR is all outsourced

Advice to Senior Management – Keep jobs in America, provide the ability for managers to make decisions without all the run around.

No, I would not recommend this company to a friend

Current Employee – been working at ACS International

Pros – Close to my home address

Cons – Work is neverending and no raises

Advice to Senior Management – Look at the manager more closely

No, I would not recommend this company to a friend

Former Employee – worked at ACS International

Pros – The company is financially strong and has a bright future

Cons – The rewards don't translate to competitive pay or advancement opportunity.

Advice to Senior Management – Become more involved in the upside triangle support system that's touted as critically important.

No, I would not recommend this company to a friend

Current Employee – been working at ACS International

Pros – Fun helping customers with problems.

Cons – Very low pay, too much control.

No, I would not recommend this company to a friend

Current Employee – been working at ACS International

Pros – Flexible work hours, 8am to 4pm shifts

Cons – Too many red tapes and not enough allowance for creativity.

Advice to Senior Management – Learn to show more appreciation for your employees

Former Employee – worked at ACS International

Pros – Lots of Turnover creates opportunities for movement yet most of them just lateral, schedule was no weekends.

Cons – No upward movement unless going into management, supervisors seemed overworked and stressed, achievement based pay brought salary up to a competitive level but included some metrics that were hard to control per phone call.

Advice to Senior Management – Invest in more professional setting for workers if you want them to act as professional as you say, more private cubicles to cut down on noise could not hear yourself if you get next to the wrong person.

No, I would not recommend this company to a friend

Current Employee – been working at ACS International

Pros – Advancement Possibilities within the company.

Cons – quick to discharge for various reasons.

Advice to Senior Management – Better training program

No, I would not recommend this company to a friend

Current Employee – been working at ACS International

Pros – Good Job to work for. Good people in the company to work in. The pay is good along with the bonus.

Cons – Sometimes the pay can become very bad

Advice to Senior Management – More feedback

Yes, I would recommend this company to a friend

Former Employee – worked at ACS International

Pros – Great people to work with
Stable ...doing well financially

Cons – No work/life balance
Lack of understanding of technology

Advice to Senior Management – Stop micromanaging - set the vision, measure results