Triage Consulting Group
Triage is one of the nation’s leading hospital revenue review consultancies, with offices in San Francisco and Atlanta. We are a dedicated and energetic team of over 500 talented and highly-educated professionals who work with hospitals across the United States.
Since our inception, Triage has identified and recovered over $2.6 billion in lost revenue for some 600 hospital clients. We offer sophisticated and comprehensive payment review and recovery services that go beyond the capabilities of most firms. In parallel with recovering revenue, Triage offers risk minimization training and consulting tailored to our clients’ requests. You can learn more about our clients and their experiences in partnering with Triage at the Client Section on Triage’s website.
Triage Consulting Group has been selected as one of the “Best Places to Work in Healthcare” by Modern Healthcare. In addition, Triage has been recognized as a "Best Small & Medium Company to Work For" by Glassdoor and was named a "Best Small & Medium Companies to Work for in America" by the Great Place to Work Institute for seven consecutive years.
Triage’s success flows from our unwavering commitment to quality, client service, and contributing to the well-being of our colleagues, clients, and community. We conduct all of our business activities by adhering to our five guiding principles:
- Client Service: Provide premium client service by meeting and exceeding client needs.
- Relationships: Build strong relationships with clients, colleagues, and the community.
- Knowledge: Develop and share our knowledge through continuous learning, discovery, diligence, and reasoned risk-taking.
- Balance: Value balance between personal life and professional time.
- Fun: Create a fun, positive, and professional work environment.
Triage seeks bright, motivated individuals with a passion to learn and to make an impact in the community and the healthcare industry. Career potential at Triage is unlimited, as we place strong emphasis on promotion from within. Numerous Associates have enjoyed this rewarding career path. So can you.
A Day in the Life
As a Triage Associate, your work day will involve a myriad of activities. Responsibilities include identifying underpayments and uncovering the source of the lost revenue. You will work directly with insurance carriers to recover payments for hospitals, through both phone and written correspondence. As underpayment issues and trends are analyzed, you will help generate reports that quantify our findings and present tangible recommendations to the client.
Associates rotate projects every four months during their first year, allowing for a variety of challenges and experiences. Several of our Comprehensive Payment Review projects are run on the client site. Working out of town on a project is an exciting opportunity to travel and experience new cities. On average, Associates travel about 25% of the time. We are onsite at the client location Monday through Thursday, with teams typically returning to the Triage office on Fridays.
Compensation and Benefits
- Competitive salary and bonus plan
- Signing bonus
- 4 weeks of Paid Time Off (PTO) and 9 paid holidays
- Paid Sabbatical program
- Volunteer Time Off (VTO)
- Comprehensive health benefits (medical, dental, vision, disability)
- 401(k) match
- Family Friendly Work program
- Travel benefits and perks (meal per diems, weekend flights, AAA membership, etc.)
- Quarterly project team events
Visit the Careers Section on Triage’s website to learn more about the exciting career opportunities that await you.
At Triage, employees are our most valued asset. Our extensive training program and endless leadership opportunities directly reflect how much we value our employees’ career development.
For the last two years, Vault.com has ranked Triage’s training program in the Top Five nationwide. Our training program is tailored to meet the needs of individuals at every level of the organization, and it is frequently updated based on company-wide focus areas, critical feedback from the participants, and areas of development requested through employee evaluations. Triage’s training program includes the following:
- New Hire Orientation
- 15 Associate Training Modules (100+ hours)
- Mentor Program
- Executive Leadership training
- Extensive on-site training
- Ongoing healthcare industry training
Visit the Training Section on Triage’s website for more information regarding our Training program.
Career Path: Triage’s successful training methods promote an accelerated career path. Employees are eligible to manage projects and lead a team before their second anniversary. The promotion track at Triage does not end there; qualified Senior Associates are eligible for promotion to Manager after 5 years with the company.
Squads: Triage has numerous squads that are comprised of employees of varying tenure. Squads impact many of the operating decisions of the firm and provide vast opportunities to develop leadership skills and enhance job performance. For example, TCG Connect focuses on company culture and connects fun events to our five Guiding Principles (Client Service, Relationships, Knowledge, Balance and Fun). TCG Connect squad members develop leadership skills by organizing, delegating, and motivating staff.
Access to Management: Employees have direct access and interaction with the CEO and other members of Triage management. Organized Associate Round Table discussions and Senior Circle meetings with the CEO, as well as annual performance debriefs with Principals and Managers are examples of the opportunities associates have to communicate and form relationships with members of Triage’s Leadership.
Triage is committed to a business plan that includes sustainability as a key component. Our Social Responsibility Mission Statement states:
The Triage Social Responsibility Squad is dedicated to impacting our community partners and the environment by creating opportunities that channel our employees’ passion and energy, while strengthening our internal team.
By committing to our Mission Statement, we feel privileged to have the opportunity to do good work on all fronts and fortunate to be able to give back to the community in whatever ways we can.
Our social responsibility objective is to make the greatest possible impact upon the communities in which we live and work. In doing so, we focus on:
- Families of pediatric patients
- Youth education and mentoring
- Medical needs of underserved populations
- Conserving the environment
- Employee health and philanthropic passions
Triage’s commitment to enhancing the communities where our employees live and work is demonstrated by granting every employee 8 hours of paid Volunteer Time Off (VTO). In 2011, Triage employees donated over 5,000 hours to programs supporting our community partners. Also, Triage's commitment to environmental sustainability extends deeply into our business practices as we are a San Francisco Green Certified Business.
To read more about the impact of our social responsibility activities, check out our Community and Culture Report and Great Works Report.
Triage’s dynamic and close-knit culture is one of our most distinguishing characteristics. We embrace a “work hard, play hard” mentality and seize opportunities to enjoy and recognize our colleagues. Triage’s social calendar is packed with events ranging from teambuilding events to baby showers and engagement celebrations, all with the same objective of connecting our employees and instilling fun and camaraderie in our diverse workplace.
Triage Consulting Group Photos
- Featured Review
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- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I have been working at Triage Consulting Group full-time (more than 3 years)Pros
Accelerated career track: Most of your first year at Triage is spent learning (how to use our Access database, billing guidelines, industry information, client perspective). For me, that didn't mean just making phone calls all day, but everyone has a different experience based on your project mix. From 12-21 months you are given more client-facing responsibilities and get to train/manage newer employees. From 21 months on (if you have gotten solid evaluations) you are leading your own team. I don't think I could have gotten to a project manager role this quickly at many other jobs out of school. And I rarely call insurance companies anymore...
The people: I've made great friends that I'll keep for life. I've made great connections with people that moved on to other companies (built-in networking). There are very few people that I've not enjoyed working with.
No 'politics': Until Manager promotions, which are 5 years in and only affect a handful of people, you don't need to pull any House of Cards moves to succeed. If you are good to work with and produce a good work product, you will be promoted - simple as that.Cons
Diversity?: This is a common subject in reviews lately so I should touch on it. I'm not a minority, but I'm not from an upper middle class, greek, sports background. Trust me when I say you can find your people no matter what your background is. I think we aim to hire younger, ambitious, friendly, and capable people, and that's part of why our culture is so great. Not sure this is the diversity crisis it's painted to be; I would chalk it up to the immaturity of some recent college grads. A lot of our events end with/focus on drinking beer, but I don't see that as very different from my friends' companies...
Burnout: If you aren't willing to put in the time on the front end to learn the work, you probably won't stay long enough to be Senior and reap the benefits (proj management experience, great pay for the hours worked). For most people this is their first job out of college so I would think this is a standard concept...
Merit: If you are a high performer, you are rewarded with more work (which can be great experience/exposure) but no extra pay and few perks. This works for the ambitious go-getters but I know it rubs some people the wrong way. There is a lingering feeling of being replaceable at any time (and it's mostly true, a result of the hiring model) which also makes some high performers uncomfortable.Advice to ManagementAdvice
Some employees will always complain/push for more from you, which is probably necessary for an organization to move forward. However, when something can't happen, we at least appreciate when you justify why and show some transparency. Often there is a business reason that isn't obvious to us and whenever you communicate your organizational perspective in a clear way, you earn trust with your employees. This happens sometimes, but the more the better.
Also, Yammer is pretty weird.RecommendsNeutral OutlookApproves of CEO
Getting an Interview
Getting an Interview
- Application Details
I applied online – interviewed at Triage Consulting Group.Interview Details
The interview process consisted of multiple rounds. Two rounds of Skype interviews. Final round was a superday held in San Francisco and lasted about 5-6 hours. The superday consisted of multiple interviews and a case study.Interview Questions
Accepted OfferPositive ExperienceDifficult Interview
- What do you want to be in this space? Answer Question
You are sharp, inquisitive and adaptable. You are team-oriented and have demonstrated leadership skills. You are not afraid of hard work. You want to work for a socially responsible organization that makes having fun a priority. If you think this describes you, we’d like to talk to you.
We specialize in addressing the financial needs of health care providers in today's dynamic healthcare industry, through a mix of on- and off-site consulting. We have been recognized as a Best Place to Work by several organizations, including Glassdoor, Modern Healthcare and the Great...