Press Ganey has grown and evolved significantly over the past few years. But what hasn’t changed is the fact that this company has always had a strong mission to help clients improve the care they provide to patients. People work here because they are motivated by doing meaningful work.
In 2013, with the help of our associates, we revisited our mission, vision, and values, and adapted it to better reflect who we are now, as well as who we will be in the future. Formalizing our new mission, vision and values builds on our company’s strong foundation, acknowledges our associates’ contributions to our success, and provides strategies for future growth. Additionally, in 2014, we began piloting a corporate mentoring program, with the goal to implement a full-scale program in 2015.
Through our service and performance programs, we recognize the commitment our associates bring to work every day. Our core values reflect the shared values that influence everything our organization does:
- We listen. We learn. We lead.
- We care about each other and foster collaboration.
- We commit to excellent service and are passionate about our work.
- We act with integrity and hold ourselves accountable.
- We communicate with transparency.
- We are innovative thinkers.
Our team members also enjoy collaborating outside of the office and having some fun! Here are a few of the opportunities Press Ganey provides to connect with colleagues and give back to the community:
- Annual community service day
- Charity runs/walks
- Summer picnics
- Office celebrations and happy hours
- Sporting events
- Team retreats and dinners
We work hard to provide a comprehensive suite of benefits to offer quality, affordable options for all associates.
- Our health insurance provides medical, prescription drug, vision and dental coverage.
- Paid leave includes vacations, sick leave and personal days.
- Flexible spending accounts enable associates to use pre-tax dollars for non-reimbursable medical and dependent care expenses.
- Life and disability insurance (short-term and long-term) is paid by Press Ganey.
- Profit sharing and 401(k) programs (with employer matching) allow associates to build financial security.
- Tuition assistance gives associates the opportunity to continue their education and improve their skills and knowledge.
- Employee assistance, including counseling and other resources, supports associates and their families and helps them maintain a healthy work/life balance.
- We continue to expand our corporate wellness program to promote a healthy culture. Press Ganey offers incentives for taking a well-being assessment and biometric screening, for seeking preventive care, and completing a lifestyle program, such as a tobacco cessation program.
At Press Ganey, we have a longstanding tradition of measuring our associates' satisfaction and engagement and using insights from the survey to continually improve our organization. We are proud to share the outstanding results of our 2014 Associate Partnership Survey!
Overall, we reached an all-time high participation of 96%, and even more noteworthy, we saw our engagement/satisfaction rates improve across all functional areas and within each category from 2013 to 2014. For example, we received “off the charts” ratings for meaningful work, quality products and services, collaboration with colleagues and relationships with direct managers. Also, we received more than 1,000 written comments, and our CEO, Pat Ryan, personally read every one.
Our associates continue to provide honest and constructive feedback and leadership continues to act on that feedback; a winning combination for making Press Ganey a great place to work!
Press Ganey is changing the dialogue in the health care industry to help organizations achieve patient-centered care by focusing on reducing suffering to drive greater engagement and better outcomes. As we continue to innovate, we are building actionable services to address patient suffering and ultimately deliver a better patient experience. Clients, including leadership, managers and clinicians, embrace this mission as it resonates with them as their driving reason for being in health care.
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- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I worked at Press Ganey full-time (more than an year)Pros
The company has a great group of people working as Account Managers, and the work done to improve patient satisfaction in the health care industry is rewarding.
If you are going to work for Press Ganey the best area to get into is Patient Experience Advising role. The position has a lot of freedom. They give you a laptop and a book of business to manage/consult. The people who work on the Advising team are very much people oriented and all have bright personalities. The position is primarily remote work, so you can work from home. Great job!Cons
Management lacks the ability to recognize talent and the company is leaning toward hiring upper level positions from outside the company instead of promoting within. The seek to keep highly qualified people in the lowest possible position they can talk the person into accepting, then keep them there and use their talents at the lower pay rate. When this company started, it was a great company. Roughly 6 years ago, the founders Dr.'s Press & Ganey (former professors of the University of Notre Dame) sold the company off and the purchasers sought to make the culture very corporate, they succeeded, but to the detriment of employee satisfaction. People fill out employee satisfaction surveys each year, but are afraid to list anything negative on the surveys, because they are "confidential but not anonymous" meaning they each have a bar-code attached that is registered to the employees name. The company has a name for discharging those who lower the employee satisfaction scores.Advice to ManagementAdvice
Recognize talent when you have it & don't micromanage folks. Add some variety into the Account Management position. Press Ganey took variety away from Consultants when they transitioned into a split model with Account Managers, Advisors, and Sales Executives. Also, the building account managers sit in is windowless (except for managers who have offices lining the outside windows). I would suggest allowing some natural light into overcrowded work areas, so the moral may improve some. Lack of natural light makes people depressed and this is an obvious problem for employees at Press Ganey in South Bend, IN.Doesn't RecommendNegative OutlookNo opinion of CEO
Getting an Interview
Getting an Interview
- Application Details
I applied online – interviewed at Press Ganey in October 2014.Interview Details
There was a video interview, followed by in person interviews. The interviews weren't bad, but the video one was pretty weird and a little awkward. I was told by a friend who is currently an Account Manager, to apply for the position. Although he was always stressed out and venting about the high volumes of work, he always said they had good benefits and there is room to grow there.
I got offered a position starting at 38K annually, eligible for yearly raises, and thought it was a joke. For the amount of work that they seem to do, that is not worth the work. I would be taking a major pay cut, so in the end, I had to decline.Interview Questions
Reasons for Declining
- It was pretty straight-forward. They asked for examples of times when I've had to do this or that. Typical Answer Question
Pay was far too low.Declined OfferNegative ExperienceAverage Interview
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Press Ganey has offices in Baltimore, Boston, Charlotte, Chicago and South Bend, Indiana.
Recognized as a leader in performance improvement for nearly 30 years, Press Ganey partners with more than 11,000 health care organizations worldwide to create and sustain high-performing organizations, and, ultimately, improve the overall health care experience. The company offers a...
Mission: Our mission is to help health care organizations deliver high-quality, efficient care and improve the patient experience. We do this by capturing the voice of the...