Paychex, Inc. is a leading provider of payroll, human resource, and benefits outsourcing solutions for small- to medium-sized businesses. The company offers comprehensive payroll services, including payroll processing, payroll tax administration and employee pay services, including direct deposit, check signing, and Readychex®. Human Resource Services include 401(k) plan recordkeeping, health insurance, workers' compensation administration, section 125 plans, a professional employer organization, time and attendance solutions and other administrative services for business. Paychex was founded in 1971. With headquarters in Rochester, New York, the company has more than 100 offices and serves approximately 554,000 payroll clients nationwide, as of May 31, 2009.
Whether you're just starting out, or looking for a career change, opportunities at Paychex can provide you with a foundation for building a professional and solid career. Our employees work hard to provide our clients effective solutions to promote the success of their business. We believe these accomplishments are what have kept us as a top leader in the payroll and human resource industry.
At Paychex, employee development is a critical component in our continued success. In fact, Paychex has been honored to be among Training magazine's 2010 Top 125 list of training organizations for the ninth consecutive year. We are committed to continue educating our employees by providing more than 1.25 million hours of formal classroom and field instruction.
Locations Across the U.S. and Around the World
With headquarters in Rochester, New York, Paychex has over 100 offices in the continental United States and Europe, with approximately 11,500 employees. All of our employees are free to seek internal company opportunities, and in any locale that suits their lifestyle.
If you enjoy working in a challenging environment that encourages learning and growth, please take a moment to look at our exciting career opportunities. Or, see what our fast growing Information Technology department has available for you and learn how you can become part of the IT team.
Paychex is committed to rewarding our employees with a comprehensive and competitive benefit package. From health care plans to retirement planning and wellness programs, we provide our employees with the tools to help manage life's little turns.
- Health Care
- Time Off
- Financial Benefits
- Income Protection
- Group Term Life Insurance
- Personal and Professional Development
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- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I have been working at Paychex full-time for more than a yearPros
Here is the bottom line: Working at Paychex is the best job I’ve ever had. Outstanding solution offered to businesses. And I feel extremely valued as an employee.
As a sales consultant for my LA team, I have an excellent territory and enjoy a lot of autonomy to run my business. My greatest resources have proven to be my manager and fellow teammates. In my 10 years of being in the workforce, I have never had a manager who was more supportive of my professional and personal growth and development. Previous success as a salesmen doesn’t always correlate with efficacy as a manager, but in this case, my manager is talented at both and I have been impressed by how he is consistently able to tailor his management style in a way that caters to the individual personalities, strengths, and challenges of each of his employees. Additionally, the culture on our team is based around helping one another, and as a new rep I did end up leaning on the more tenured reps on our team to help me better understand many of our internal processes.
There is a great benefit and 401K offering and my manager is a huge supporter of work-life balance. I have been with Paychex now for almost a full year and based on my conversations with my colleagues who have been here for 5+ years, it’s never been a more exciting time to sell for the company. As long as you do the work and don’t slack off, you’ll excel.Cons
Not a huge Con, but once you’ve made a sale, the paperwork process can be rather tedious and communication between operations and sales is not always the best. This is really my only frustration about working here.Advice to ManagementAdvice
Relating back to the “Con” above, it would be great to get more formal support on the paperwork part of things, which of course isn’t as exciting for management as being out in the field selling, but is just as critical to the job as being able to win a deal. The training on paperwork at Corporate in Rochester, NY isn’t enough for a new rep to be set up for submitting new loads to Operations, and reps will experience increased efficiency if management can be a bit more proactive about providing ongoing assistance to new reps in this area.RecommendsPositive OutlookApproves of CEO
Getting an Interview
Getting an Interview
- Application Details
I applied through a recruiter. The process took 4+ weeks - interviewed at Paychex.Interview Details
I was emailed by a recruiter who had seen my resume on CareerBuilder. After speaking with her on the phone, she sent me a link to do an online assessment that took about 90 minutes. She then moved me along to a phone screening with a zone manager. He was about 10 minutes late in contacting me, but emailed me and said the recruiter had not provided him with my phone number. I emailed it to him and he called me. After speaking with him on the phone for about 30 minutes, he said he would like to get me set up with a district manager in my area for a face to face interview. He would have him contact me that day to set it up.
I didn't hear anything that day or the next 2 business days. I emailed the zone manager and received an out of office auto-reply. On the day he was back in the office he emailed me, apologizing the district manager had not been in touch, and said he would have him contact me ASAP. The following business day I was emailed by the zone manager's secretary to set up an interview with the zone manager (never did talk to elusive district manager).
Met the zone manager and spoke for approx 1 hour. The interview was laid back and went well. He asked a lot about my previous job. No situational questions or digging deep about my sales process or thinking skills. It was more getting to know me and what I had been doing for work. He arranged for me to do a ride along with a rep, who contacted me to set up the date/time, so I could see the job in action and make sure it was what I thought it was. I arrived and the rep had very little scheduled for the afternoon as most of his calls had cancelled, but we went on one call, and chatted about the job quite a bit, and I was even more excited about the job than previously. I asked him about the hiring process, and he said congrats for making it that far, that there would be one more interview then I would get a yay or nay.
I emailed the zone manager after the ride along... no reply. 3 days later I left him a message on his office phone. No reply. I checked the status of my application online and it said it was being reviewed. 2 business days later I emailed the recruiter who said he was in meetings the whole day, but she would be connecting with him the following day and would get back to me with feedback. I didn't hear anything the following day. Next day I checked the online status and it said a more qualified candidate was selected.
In a week and a half, no one could send me a generic "thanks for your interest, sorry we don't need ya" email? And why have me come out and ride around with someone if I wouldn't be interviewed again afterward? Seems like a lot of this was a waste of my time and effort, and the communication within the company regarding the hiring process is disjointed. The communication is indicative as to why my old employer dumped them for payroll services.Interview Questions
No OfferNegative ExperienceAverage Interview
- What would your manager say your biggest weakness is? (this is such an out of date interview question) Answer Question
The company processes the payrolls of about 564,000 clients, making it the second-largest payroll accounting firm in the US after Automatic Data Processing. Paychex also provides automatic tax payment, direct deposit, and wage garnishment processing. Its Paychex Business Solutions (a professional employer organization) offers such services as 401(k) record-keeping, risk management, benefits administration, and group insurance management. Established in 1971, Paychex focuses on small and midsized businesses (ones with fewer than 100 employees) and owns more than 100 offices...