WHO WE ARE
Dixons Retail plc is Europe's largest specialist electrical retailing and services company.
Our aim is to bring the latest technology at the best prices to our customers combined with great advice and after sales care. We employ 32,000 people in 12 countries and more than 100 million customers shop with us every year, online and in our 955 stores.
We aim to be the multi-channel leader in all markets we operate. We are no. 1 in the UK & Ireland, Norway, Sweden, Finland, Denmark and Greece. A strong leadership position in a market means we are top-of-mind for customers looking for electrical and computing products and services.
In May 2008 we launched a Renewal & Transformation plan to transform the Group, focusing on customers as well as deliver a 3-4% EBIT return. Further details of this can be found on the corporate site.
Underpinning the Renewal & Transformation is an absolute focus on improving the shopping trip for customers. This has been formulated into the Customer Plan which starts with seven core principals which form the basis of the work being done to improve the business for customers, colleagues and shareholders. Further details can be found under the Customer Plan.
Our company values reflect who we are, how we do things, and where we want to be.
We love to make our customers happy:
- We give honest advice
- We give customers what they want
- It’s an enjoyable shopping experience
- They leave happy and recommend us to others
We know our stuff:
- We talk knowledgeably and accurately about our products
- We know where to find information and enable our customers to understand too
- We help our colleagues to be the best
We love to work here:
- Proud to work for the brand
- Rewarded for performance
- We are market leading
- We are innovative
* Every day we learn something new, technology evolves and old systems become obsolete. Here at Dixons Retail we strive to move with the times, to ensure our knowledge is second to none and that every single one of our colleagues provides an amazing experience to each and every one of our customers.
As our business has evolved, our original company values no longer reflect who we are and what we want to achieve. We believe in listening to our colleagues so we’re currently in the middle of a huge colleague engagement programme to ensure our new company values reflect who we really are.
LORD KALMS OF EDGWARE
Lord Kalms of Edgware created Dixons Retail from a one store family business into one of Europe's leading retailers in a career spanning more than half a century.
Lord Kalms was Chief Executive until 1971 when he became Chairman. In 1996 he was awarded a knighthood in recognition of his services to the electrical retailing industry. He stepped down as Chairman in 2002 and was appointed President of the Group. He was awarded a Life Peerage in 2004.
Lord Kalms is founder and sponsor of Dixons Bradford City Technology College and a former visiting professor of the University of North London.
Lord Kalms has served as Chairman, King's College Healthcare NHS Trust; non-executive Director of British Gas plc; member of the Funding Agency for Schools; Director and Treasurer of the Centre for Policy Studies; Governor of the National Institute of Economic and Social Research; Director of Business for Sterling; Trustee of Industry in Education Ltd and Trustee of The Economic Education Trust. Lord Kalms was Treasurer of The Conservative Party from November 2001 to June 2003.
Interim Managing Director Southern Europe
Keith has 30 years of retail experience in Europe and is currently MD Southern Europe for Dixons. Previously he has held roles including Chief Executive Officer of JJB Sports plc & Group Retail Director of Dixons Retail plc, where as a member of the Group Executive Committee he had responsibility for all UK/Ireland fascias including PC World, Currys, Dixons Travel and Digital. Previously he was Managing Director of PC World Stores Group with responsibility for stores in the UK, Spain, France, Italy and Nordics in addition to Group Service Operations.
He has also held senior roles in Virgin retail and Kingfisher plc’s leading DIY chain, B&Q. Keith has an MBA from Manchester Business School.
President Director General: Pixmania Group
Phil took up his current position in Pixmania in August 2012. He joined the group in 1989 as a store manager designate and held a number of store and divisional management roles in Currys and Dixons before moving to the PC World chain in 2000. He spent 4 years as Operations Director for PC World before moving to Spain as MD PC City and more recently in the UK as MD DSG Business.
Phil spent the early years of his career at Woolworths as a store manager having graduated from their retail management development programme.
IR, PR & Corporate Affairs Director
David Lloyd-Seed is IR, PR & Corporate Affairs Director at Dixons Retail. Before joining Dixons Retail in 2005, David worked as a corporate broker for 18 years latterly as a Director with Citi.
During his time in corporate broking he advised a number of companies on IR, market related activities, fund raisings, mergers and IPOs across a number of sectors.
David sits on the Board of the British Retail Consortium and is a member of the IR Society's Board and Finance and Policy committees.
Group Strategy Director
Andrew joined the Group in March 2013 as Group Strategy Director.
His previous roles included that of Managing Director at RBS Equity Finance, the manager of a private equity fund, and a Director in the Mezzanine and Leveraged Debt businesses at RBS. Prior to this he commenced his career in corporate finance advisory and business turnaround and restructuring at Coopers & Lybrand. In his private equity role, Andrew held a number of non executive board appointments to help support portfolio businesses through periods of strategic change and growth.
Group Commercial Director
Steve joined the Group in October 2008 from Tesco, where he held a number of commercial and buying roles both in the UK and globally.
While at Tesco, he set up operations in Asia and Central Europe; he was responsible for the creation of the Tesco Express format and he masterminded the Tesco Finest range.
Chief Executive - UK & Ireland
Appointment to the Board:
Katie Bickerstaffe joined the Board on 20 February 2012. She joined the Group as director of marketing, people and property in June 2008. In addition to her executive position she is also a non-executive director of Scottish and Southern Energy plc.
Previously, Katie was managing director of Kwik Save Ltd and group retail director and group HR director at Somerfield plc. Her earlier career included roles at Dyson Ltd, PepsiCo Inc. and Unilever PLC.
Group Chief Executive
Appointment to the Board:
Sebastian James was appointed as Group Chief Executive, and, joined the Board on 20 February 2012. Sebastian joined the Group in April 2008 and held various roles before his appointment to the Board including Group Operations Director.
Prior to joining the Group he was chief executive of Synergy Insurance Services Limited, a private equity backed insurance company. He has wide retail experience and was strategy director responsible for developing and implementing the turnaround strategy at Mothercare plc in 2003. He started his career at The Boston Consulting Group having completed an MBA at INSEAD and an MA at Oxford University.
Company Secretary & General Counsel
Helen joined Dixons Retail in 2007 from William Hill plc, where she was Company Secretary and General Counsel.
She has also served as Company Secretary at Chubb plc and Hepworth plc. Earlier in her career she was an in-house lawyer at Boots, and qualified as a solicitor with Hammonds.
Group Finance Director
Appointment to the Board:
Humphrey Singer joined the Board on 1 July 2011. Humphrey joined Dixons Retail in 2007. He has held various finance roles since then, including finance director of Currys, group financial controller and finance director of the UK & Ireland division.
Prior to joining Dixons Retail, Humphrey was finance director of Coca Cola Enterprises (UK) Ltd and prior to that also held a number of finance roles at Coca Cola Enterprises (UK) Ltd and Cadbury Schweppes plc.
JAAN IVAR SEMLITSCH
Managing Director for Northern Europe
Jaan Ivar Semlitsch was appointed as Managing Director for Northern Europe on 3rd January 2013. Prior to joining the Group, Jaan Ivar was the CEO of REMA Industrier AS from 2009, which is part of one of Scandinavia's largest supermarket chains.
Jaan started his career at McKinsey & Co, before being appointed Managing Director of specialist electrical retailer Expert Denmark AS. Jaan Ivar went on to become COO of Statoil ASA, a group of petrol station and convenience store outlets in Northern Europe in 2004 and CO of Plantasien ASA, Scandinavia's largest garden centre chain in 2007.
Dixons Retail Photos
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- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I worked at Dixons Retail part-time (more than 3 years)Pros
Nice working environment!!! Pay structure is good, always bustling with people. For students they have very nice shift timings and they always acknowledge the hard work. Having worked in 2 different stores and under more than 5 different managers I can honestly say that the management depends on the store management. They always have nice number of holidays and mostly consider give the desired holidays to employees. Perks are good as they give 10% off to employees and mostly you can get items on cheaper price when they are discontinued. Always up to date with high- end technology!!! Enjoyed most of the time working there!!!!!!!!!!! Great experience as it was my first job in London after a long wait!!!!!!!!!Cons
Huge challenge is sales targets. Managers keep on pushing...If you achieve your targets they push you to over- achieve it and if you don't then you will have one to one with them. Mostly managers are helpful but I have had issues related to my payment and the manager was not very helpful. Their organisational structure is designed in such a way that the lowermost employee is not able to reach the topmost boss or general manager. I had a store manager who always used to taunt me for not achieving my targets or pick up things on me- but I had no one to complain to. Moreover, they don't have proper employee development strategy. For instance, I saw some employees who were achieving their targets, were talented and had everything but were not promoted for 6 years.Advice to ManagementAdvice
Upper management can improve a lot if they want tom improve their organisational structure and strengthen their employee power. Because, employees are assets and losing assets is losing value over time. They can build up systems to recognize the talented employees in each and every store, better their pay structure and improve the interaction or communication between the lower most employees (sales person) and the top most employees (general managers) so that they can feel their importance in the organisation.RecommendsNeutral OutlookNo opinion of CEO
Getting an Interview
Getting an Interview
- Interview Details
Agency interview, followed by interview by Dixons HR interview, folllowed by interview with my future bosses. Offer made very quickly after that.Interview Questions
- What would you do with an unlimited budget? Answer Question
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