Dixons Retail

  www.dixonsretail.com
  www.dixonsretail.com

Dixons Retail – Why Work For Us?

WHO WE ARE


Dixons Retail plc is Europe's largest specialist electrical retailing and services company.

Our aim is to bring the latest technology at the best prices to our customers combined with great advice and after sales care. We employ 32,000 people in 12 countries and more than 100 million customers shop with us every year, online and in our 955 stores.

We aim to be the multi-channel leader in all markets we operate. We are no. 1 in the UK & Ireland, Norway, Sweden, Finland, Denmark and Greece. A strong leadership position in a market means we are top-of-mind for customers looking for electrical and computing products and services.

In May 2008 we launched a Renewal & Transformation plan to transform the Group, focusing on customers as well as deliver a 3-4% EBIT return. Further details of this can be found on the corporate site.

Underpinning the Renewal & Transformation is an absolute focus on improving the shopping trip for customers. This has been formulated into the Customer Plan which starts with seven core principals which form the basis of the work being done to improve the business for customers, colleagues and shareholders. Further details can be found under the Customer Plan.

OUR VALUES


Our company values reflect who we are, how we do things, and where we want to be.

We love to make our customers happy:

  • We give honest advice
  • We give customers what they want
  • It’s an enjoyable shopping experience
  • They leave happy and recommend us to others

We know our stuff:

  • We talk knowledgeably and accurately about our products
  • We know where to find information and enable our customers to understand too
  • We help our colleagues to be the best

We love to work here:

  • Proud to work for the brand
  • Rewarded for performance

We Deliver:

  • We are market leading
  • We are innovative



* Every day we learn something new, technology evolves and old systems become obsolete.  Here at Dixons Retail we strive to move with the times, to ensure our knowledge is second to none and that every single one of our colleagues provides an amazing experience to each and every one of our customers. 

As our business has evolved, our original company values no longer reflect who we are and what we want to achieve.  We believe in listening to our colleagues so we’re currently in the middle of a huge colleague engagement programme to ensure our new company values reflect who we really are.

MANAGEMENT TEAM

 

Lord Kalms of Edgware

LORD KALMS OF EDGWARE

President

Lord Kalms of Edgware created Dixons Retail from a one store family business into one of Europe's leading retailers in a career spanning more than half a century.

Lord Kalms was Chief Executive until 1971 when he became Chairman. In 1996 he was awarded a knighthood in recognition of his services to the electrical retailing industry. He stepped down as Chairman in 2002 and was appointed President of the Group. He was awarded a Life Peerage in 2004.

Lord Kalms is founder and sponsor of Dixons Bradford City Technology College and a former visiting professor of the University of North London.

Lord Kalms has served as Chairman, King's College Healthcare NHS Trust; non-executive Director of British Gas plc; member of the Funding Agency for Schools; Director and Treasurer of the Centre for Policy Studies; Governor of the National Institute of Economic and Social Research; Director of Business for Sterling; Trustee of Industry in Education Ltd and Trustee of The Economic Education Trust. Lord Kalms was Treasurer of The Conservative Party from November 2001 to June 2003.

Keith Jones

KEITH JONES

Interim Managing Director Southern Europe

Keith has 30 years of retail experience in Europe and is currently MD Southern Europe for Dixons. Previously he has held roles including Chief Executive Officer of JJB Sports plc & Group Retail Director of Dixons Retail plc, where as a member of the Group Executive Committee he had responsibility for all UK/Ireland fascias including PC World, Currys, Dixons Travel and Digital. Previously he was Managing Director of PC World Stores Group with responsibility for stores in the UK, Spain, France, Italy and Nordics in addition to Group Service Operations.

He has also held senior roles in Virgin retail and Kingfisher plc’s leading DIY chain, B&Q.  Keith has an MBA from Manchester Business School.


Phil Birbeck

PHIL BIRBECK

President Director General: Pixmania Group

Phil took up his current position in Pixmania in August 2012. He joined the group in 1989 as a store manager designate and held a number of store and divisional management roles in Currys and Dixons before moving to the PC World chain in 2000. He spent 4 years as Operations Director for PC World before moving to Spain as MD PC City and more recently in the UK as MD DSG Business.

Phil spent the early years of his career at Woolworths as a store manager having graduated from their retail management development programme.


David Lloyd-Seed

DAVID LLOYD-SEED

IR, PR & Corporate Affairs Director

David Lloyd-Seed is IR, PR & Corporate Affairs Director at Dixons Retail.  Before joining Dixons Retail in 2005, David worked as a corporate broker for 18 years latterly as a Director with Citi.

During his time in corporate broking he advised a number of companies on IR, market related activities, fund raisings, mergers and IPOs across a number of sectors.

David sits on the Board of the British Retail Consortium and is a member of the IR Society's Board and Finance and Policy committees.


Andrew Lawley

ANDREW LAWLEY

Group Strategy Director

Andrew joined the Group in March 2013 as Group Strategy Director.

His previous roles included that of Managing Director at RBS Equity Finance, the manager of a private equity fund, and a Director in the Mezzanine and Leveraged Debt businesses at RBS.  Prior to this he commenced his career in corporate finance advisory and business turnaround and restructuring at Coopers & Lybrand.  In his private equity role, Andrew held a number of non executive board appointments to help support portfolio businesses through periods of strategic change and growth.


Steve Ager

STEVE AGER

Group Commercial Director

Steve joined the Group in October 2008 from Tesco, where he held a number of commercial and buying roles both in the UK and globally.

While at Tesco, he set up operations in Asia and Central Europe; he was responsible for the creation of the Tesco Express format and he masterminded the Tesco Finest range.


Katie Bickerstaffe

KATIE BICKERSTAFFE

Chief Executive - UK & Ireland

Appointment to the Board:
February 2012

Katie Bickerstaffe joined the Board on 20 February 2012. She joined the Group as director of marketing, people and property in June 2008. In addition to her executive position she is also a non-executive director of Scottish and Southern Energy plc.

Previously, Katie was managing director of Kwik Save Ltd and group retail director and group HR director at Somerfield plc. Her earlier career included roles at Dyson Ltd, PepsiCo Inc. and Unilever PLC.


Sebastian James

SEBASTIAN JAMES

Group Chief Executive

Appointment to the Board:
20 February 2012

Sebastian James was appointed as Group Chief Executive, and, joined the Board on 20 February 2012. Sebastian joined the Group in April 2008 and held various roles before his appointment to the Board including Group Operations Director.

Prior to joining the Group he was chief executive of Synergy Insurance Services Limited, a private equity backed insurance company. He has wide retail experience and was strategy director responsible for developing and implementing the turnaround strategy at Mothercare plc in 2003. He started his career at The Boston Consulting Group having completed an MBA at INSEAD and an MA at Oxford University.


Helen Grantham

HELEN GRANTHAM

Company Secretary & General Counsel

Helen joined Dixons Retail in 2007 from William Hill plc, where she was Company Secretary and General Counsel.

 

She has also served as Company Secretary at Chubb plc and Hepworth plc. Earlier in her career she was an in-house lawyer at Boots, and qualified as a solicitor with Hammonds.


Humphrey Singer

HUMPHREY SINGER

Group Finance Director

Appointment to the Board:
1 July 2011

Humphrey Singer joined the Board on 1 July 2011. Humphrey joined Dixons Retail in 2007. He has held various finance roles since then, including finance director of Currys, group financial controller and finance director of the UK & Ireland division.

Prior to joining Dixons Retail, Humphrey was finance director of Coca Cola Enterprises (UK) Ltd and prior to that also held a number of finance roles at Coca Cola Enterprises (UK) Ltd and Cadbury Schweppes plc.


Jaan Ivar Semlitsch

JAAN IVAR SEMLITSCH

Managing Director for Northern Europe

Jaan Ivar Semlitsch was appointed as Managing Director for Northern Europe on 3rd January 2013.  Prior to joining the Group, Jaan Ivar was the CEO of REMA Industrier AS from 2009, which is part of one of Scandinavia's largest supermarket chains.

Jaan started his career at McKinsey & Co, before being appointed Managing Director of specialist electrical retailer Expert Denmark AS. Jaan Ivar went on to become COO of Statoil ASA, a group of petrol station and convenience store outlets in Northern Europe in 2004 and CO of Plantasien ASA, Scandinavia's largest garden centre chain in 2007.

Dixons Retail Reviews

77 Reviews
2.9
77 Reviews
Rating Trends

Recommend to a friend
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Dixons Retail Group CEO Sebastian James
Sebastian James
37 Ratings
  1.  

    Fab

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales and Administrative
    Former Employee - Sales and Administrative

    I worked at Dixons Retail part-time (more than an year)

    Pros

    Lovely staff, understanding of personal problems, helpful with hours etc

    Cons

    Training often very difficult to complete

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    No opinion of CEO

Dixons Retail Interviews

Updated 23 Oct, 2014
Updated 23 Oct, 2014

Interview Experience

Interview Experience

77%
22%
0%

Getting an Interview

Getting an Interview

75%
25%

Interview Difficulty

3.1
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Head of Corporate Social Media Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Agency interview, followed by interview by Dixons HR interview, folllowed by interview with my future bosses. Offer made very quickly after that.

    Interview Questions
    • What would you do with an unlimited budget?   View Answer
    Accepted Offer

Dixons Retail Awards and Accolades

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Additional Info

Website www.dixonsretail.com
Headquarters Hemel Hempstead, United Kingdom
Size 5000+ Employees
Acquired By Dixons Carphone
Founded 1937
Type Company - Public (DXNS)
Industry Retail
Competitors Argos, John Lewis, Amazon.com

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