Convergys Reviews

1,331 Reviews
2.9
1,331 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
286 Ratings
  1.  

    csr

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Convergys full-time for more than 3 years

    Pros

    very good company value and management

    Cons

    It is a low pay job

    Recommends
    No opinion of CEO

Convergys Interviews

Updated Sep 14, 2014
Updated Sep 14, 2014

Interview Experience

Interview Experience

62%
26%
11%

Getting an Interview

Getting an Interview

52%
18%
14%

Interview Difficulty

2.3
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  St. John's, NL
    Anonymous Interview Candidate in St. John's, NL
    Application Details

    I applied online. The process took 1 week - interviewed at Convergys in July 2009.

    Interview Details

    I contacted via their website and email, I was called via phone for interview, did a in person interview in which they wanted to make sure I didn't have religious reasons not to work on Sundays. I felt very uncomfortable in the interview, but I really needed the job so I accepted it. I wisth their lawyers (and maybe some therapists) would teach the HR people how to conduct themselves.

    Interview Questions
    • Are you the type of person dedicated enough to work on Sundays despite religious obligations?   View Answer
    Negotiation Details
    could negotiate nothing, the hiring staff did not have the authority. They seemed like they had an agenda to follow, and it you didnt answer right, they wouldnt call you back with an offer. There was no negotiation. They will hire anyone, just on their terms.
    Accepted Offer
    Negative Experience
    Easy Interview

Convergys Awards and Accolades

Something missing? Add an award
Top Entry Level Employers, CollegeGrad, 2009
World’s Most Admired Companies, Fortune, 2008
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Additional Info

Edit Profile
Website www.convergys.com
Headquarters Cincinnati, OH
Size 5000+ Employees
Founded 1998
Type Company - Public (CVG)
Industry Business Services
Revenue $2 to $5 billion (CAD) per year
Competitors Accenture, TeleTech, Sitel

Convergys is conversant in the languages of outsourcing and relationship management. The company provides business process outsourcing (BPO) services designed to help its clients manage their customers and employees. Its customer unit provides inbound and outbound call handling for sales, marketing, and support through about 70 contact centers (and in about 35 languages). In addition, Convergys offers bill processing services and provisioning software to telecommunications companies through its information management unit. To focus on its primary operations, it sold its HR... More

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