Convergys Reviews

1,390 Reviews
2.9
1,390 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
308 Ratings
  1.  

    csr

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Convergys full-time (more than 3 years)

    Pros

    very good company value and management

    Cons

    It is a low pay job

    Recommends
    No opinion of CEO

Convergys Interviews

Updated 16 Oct, 2014
Updated 16 Oct, 2014

Interview Experience

Interview Experience

63%
25%
11%

Getting an Interview

Getting an Interview

53%
18%
13%

Interview Difficulty

2.3
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Service and Problem Resolution Representative II Interview

    Anonymous Interview Candidate in Welland, ON
    Anonymous Interview Candidate in Welland, ON
    Application Details

    I applied online. The process took a weekinterviewed at Convergys in May 2013.

    Interview Details

    Hiring process was a bit tough and long. But, they were so good and do understand our previous experience.

    Interview Questions
    • i don't think i have had any difficult question, all they ask is about the previous experience.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview

Convergys Awards and Accolades

Something missing? Add an award
Top Entry Level Employers, CollegeGrad, 2009
World’s Most Admired Companies, Fortune, 2008
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Additional Info

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Website www.convergys.com
Headquarters Cincinnati, OH
Size 5000+ Employees
Founded 1998
Type Company - Public (CVG)
Industry Business Services
Revenue $2 to $5 billion (CAD) per year
Competitors Accenture, TeleTech, Sitel

Convergys is conversant in the languages of outsourcing and relationship management. The company provides business process outsourcing (BPO) services designed to help its clients manage their customers and employees. Its customer unit provides inbound and outbound call handling for sales, marketing, and support through about 70 contact centers (and in about 35 languages). In addition, Convergys offers bill processing services and provisioning software to telecommunications companies through its information management unit. To focus on its primary operations, it sold its HR... More

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