Avaya is a recognized innovator and leading global provider of real-time business collaboration and communications solutions. The company provides video and unified communications, contact centers, data solutions and related services both directly and through its channel partners to large enterprises, small and midsized businesses, and government organizations around the world.
Avaya’s solutions bring people together with the right information at the right time in the right context, helping to enable enterprises to improve efficiency and quickly address critical business challenges. Designed to be highly scalable, reliable, secure and flexible, they help enable cost reduction and simplified management while providing a platform for next-generation collaboration. Furthermore, they can be deployed on a customer’s premises or in virtualized environments including public or private.
Avaya offers solutions in three major business collaboration and communications categories: Unified Communications (UC), Customer Experience Interaction Management (including Contact Center), and Networking. All three are supported by Avaya’s portfolio of services.
We have offices in 51 countries, with 16,000 Futuremakers ready to collaborate with you.
We know a thing or two about communications.
Our heritage dates back over a century to AT&T, Bell Laboratories, and Lucent Technologies. In 2000, we spun off from Lucent and became an independent company. Seven years later, we went private. Think of us as a start-up company with 100 years of experience. A place where your ideas have an immediate impact, where you define how the world will communicate- where you're a FutureMaker.
It's easier to do great work here because we believe in risk taking and innovative thinking. Our clients look to us to determine their future, and we look to people like you to go beyond their expectations. Our internal structure gives you the opportunities to do so. As a private company, we can develop technologies based upon our passion, ideas, and insights, rather than shareholders demands.
Avaya is place where our employees are passionate about how they can impact today as well as the future of our company - that's why they're Futuremakers!
We're in this together.
Building the future of communications involves building the right team of people and providing the support they need to meet challenges. We’re looking for Futuremakers who:
- Are bold and take informed risks
- Make fact-based decisions in the interest of the company
- Respond with agility to competitive market conditions
- Achieve cross-organizational effectiveness
- Act empowered based on strong ownership and personal accountability
We know we expect a lot, but we also have a lot to offer. At Avaya, our goal is to strengthen our business through our most valued assets—employees. With ongoing development initiatives—from numerous resources and online tools to special projects and rotational job assignments—we offer our talent opportunities that benefit both the employee and Avaya. It’s an approach that encourages successful career development, with full leadership support. Ultimately, we want to help our Futuremakers develop and grow. Because at Avaya, your career, your future, is what you make it.
Work is great, but so is downtime.
We love hard work, and appreciate it when employees drop off their dry cleaning two days late to get a project done. But that shouldn't be the norm. At Avaya, we believe life isn't just about work. That's why we have employee-initiated groups that plan and organize activities at many of our office locations.
Here’s how some Futuremakers enjoy time out of the office:
In Dalian, our football, badminton, and game clubs give employees a way to meet new colleagues, build team spirit, and get a little exercise. We also hold spring and autumn outings for Futuremakers interested in mountain climbing, fruit picking, beach sunbathing, and other pursuits.
In Basking Ridge, our corporate factions play softball in the spring and summer every year, participating in light competition between the finance, law, and human resources organizations.
So, whether it’s a talent show in India or our mountain-biking team racing to support a local charity in Denver, we have plenty of ways to ensure that you make the most of your downtime.
Avaya technologies are not just for customers - they're for employees as well. On the road, but have an urgent email? No need to divert your eyes. Have it read to you with Avaya text-to-speech capabilities. Need to pick up your child from daycare without missing an important call? Transfer your conference call midstream to your cell phone so you can get on the road. These are only a few examples of how we use our own technology to help our Futuremakers stay on top of their work and personal lives.
Avaya is consistently recognized as a global leader by industry and technology experts and has achieved leadership positions including:
- No. 1 in Worldwide Unified Communications and Telephony Systems1
- No. 1 in Worldwide Contact Center2
- No. 1 in Worldwide Enterprise Messaging3
- No. 1 in SME Telephony4
- No. 1 in Worldwide Voice Maintenance Services5
Gartner places Avaya in the Leaders Quadrant based on its completeness of vision and ability to execute:
- Leaders Quadrant in Gartner Magic Quadrant for Corporate Telephony6, Unified Communications7, and Contact Center8.
- Positioned in the Visionaries Quadrant for Wired and Wireless LAN Access Infrastructure9.
Avaya's Third Consecutive Edison Award
October 15, 2013
|November 28, 2013 |
2013 Southeast Asia Market Share Leadership Award for Contact Center Applications
Frost & Sullivan is pleased to present Avaya with the 2013 Frost & Sullivan South East Asian Contact Center Applications Vendor of the Year Award for its continuous success in securing the market leader position in this market.
November 28, 2013
2013 Asia Pacific Market Share Leadership Award for Inbound Contact Routing Systems
Frost & Sullivan is pleased to present Avaya with the 2013 Asia Pacific market share leadership award in the Inbound Contact Routing Systems Market and Self-service Applications Market, for its continuous success in securing the market leader position in this market.
2013 Asia Pacific Market Share Leadership Award for Self-Services Systems (IVR)
|July 16, 2013 |
Avaya Positioned as a Leader by Gartner in Magic Quadrant for Contact Center Infrastructure for 13th Consecutive Year.
Avaya has been the only vendor consistently appearing as a Leader in the Gartner Magic Quadrant for Contact Center Infrastructure since its inception. Positioning for 2013 based on completeness of vision and ability to execute.
Sources: 1Dell’Oro Group, Enterprise Telephony Report, 1Q12, June, 2012; 2Gartner, Inc., Market Share, Contact Centers Worldwide, 2011, March, 2012; 3T3i Group, InfoTrack for Converged Applications, Messaging, 2011, April, 2012; 4Dell’Oro Group, Enterprise Telephony Report, 1Q12, June, 2012; 5Intellicom Analytics, Lifecycle Services Dashboard, 1Q12, June, 2012.
6Gartner Magic Quadrant for Corporate Telephony, Jay Lassman et al., September 2012; 7Gartner Magic Quadrant for Unified Communications, Bern Elliot and Steve Blood, August 2012; 8Gartner Magic Quadrant for Contact Center Infrastructure Worldwide, Drew Kraus et al., June 2012; 9Gartner Magic Quadrant for Wired and Wireless LAN Access Infrastructure, Tim Zimmerman and Mark Fabbi, June 2012.
The Magic Quadrants are copyrighted 2012 by Gartner, Inc. and are reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
At Avaya, we know Roger Gaston as the senior vice president of Human Resources -- a trusted member of Kevin Kennedy's executive council and a source of information vital to all employees -- our pay, our benefits, our policies and so much more. Outside of Avaya, Gaston has been recognized with a lifetime achievement award in the HR industry, an honor bestowed on him by SharedXpertise, the publishers of HRO Today at an award gala aimed at recognizing great business outcomes in HR.
- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I worked at Avaya full-time for more than 10 yearsPros
Telecommunications company at the forefront of providing leading edge solutions.Cons
Challenging environment due to frequent organizational changes targeted to structure the company for aggressive growth in the future.Advice to ManagementAdvice
Focus on the future without forgetting the short term.RecommendsNeutral OutlookApproves of CEO
Getting an Interview
Getting an Interview
- Application Details
I applied online. The process took 3+ weeks - interviewed at Avaya in November 2011.Interview Details
- very technical, lots of good questions;
- a team of four senior engineers plus manager;
- whole process takes several weeks, patience neededInterview Questions
Negotiation DetailsNo negotiation, the offers was good.Accepted OfferPositive ExperienceDifficult Interview
- What do you do to write code with zero errors? View Answer
Avaya helps to tie the corporate world together. The company's communication equipment and software integrates voice and data services for customers including large corporations, government agencies, and small businesses. Avaya's office phone systems incorporate Internet protocol (IP) and Session Initiation protocol (SIP) telephony, messaging, Web access, and interactive voice...
Mission: Provide the world's best communications solutions that enable businesses to excel.