Alaska Airlines

  www.alaskaair.com
  www.alaskaair.com
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Alaska Airlines Reviews

77 Reviews
3.7
77 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Alaska Airlines President & CEO Bradley D. Tilden
Bradley D. Tilden
34 Ratings
  1.  

    I Love Alaska.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Operations  in  Kent, WA (US)
    Current Employee - Call Center Operations in Kent, WA (US)

    I have been working at Alaska Airlines full-time for more than a year

    Pros

    Flight benefits, compensation, community events,

    Cons

    union rules, Seattle weather, Seniority charts..

    Recommends
    Positive Outlook
    Approves of CEO

Alaska Airlines Interviews

Updated Sep 10, 2014
Updated Sep 10, 2014

Interview Experience

Interview Experience

44%
27%
28%

Getting an Interview

Getting an Interview

82%
13%
2%

Interview Difficulty

3.1
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Service Agent Interview

    Anonymous Interview Candidate  in  Anchorage, AK (US)
    Anonymous Interview Candidate in Anchorage, AK (US)
    Application Details

    I applied online - interviewed at Alaska Airlines in September 2014.

    Interview Details

    I applied online at Alaskaair.com and a few weeks later received an email asking basic questions like "Are you attending school? Would you be able to accept full time hours?" After I responded it was followed up the next day with a quick 15 min phone interview. After the phone interview I was invited to a group interview the following week at the local Hilton hotel. The interview started at 9am and you were asked to come about 20-30 minutes early. There was a group of about 30-40 people and about only 3-4 openings. At first you watch a presentation where they tell you pretty much everything you need to know about the position to make sure you still want to continue. After that we got a 10 min break for water or go to the restroom. After that we did group interviews where you would get a situation card and you would have to answer basically what would you do? This sounds a lot worse then it is, yes its a little scary because you are answering these in front of the entire group but I don't know if I just got lucky but everyone that was in the group interviewing that day were so sweet that it made it not as bad. After a few hours of the group interviews we were asked to go to lunch and in an hour come back and we would find out who moved on to the one-on-one interviews. I don't think I have ever been that nervous waiting to hear my name. They only kept 10 people to continue the process and luckily I was one of them. We were then given a time to come back for our one-on-one interview and those lasted roughly 45 minutes. After your one-on-one I was asked to go into the hallway and they would let me know in 5 minutes if I was offered a position. When she came out of the room she let me know I made it. I have never been so excited, the interview process was a tough one but even if you don't make it it's worth the experience for sure.

    Interview Questions
    • You are a parking garage attendant and parking in the garage is free if you are in their under 30 mins. A customer comes up and you enter her ticket and it says she has been in the garage 33 mins so she would be charged $3. She then says she would have been out before 30 mins if the line wasn't so long to get out. How would you handle the situation?   Answer Question
    Accepted Offer
    Positive Experience
    Difficult Interview

Alaska Airlines Awards and Accolades

Something missing? Add an award
Highest in Customer Satisfaction Among Traditional Network Carriers in North America, J.D. Power and Associates, 2009
Best Domestic Frequent Flier Program, Executive Travel Magazine, 2011
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Additional Info

Website www.alaskaair.com
Headquarters Seattle, WA
Size 5000+ Employees
Founded 1932
Type Company - Public (ALK)
Industry Transportation & Logistics
Revenue $5 to $10 billion (CAD) per year

Alaska Airlines is one of the most respected names in aviation and flies throughout its namesake state and the Lower 48, as well as to Hawaii, Canada and Mexico. Our roots date to 1932 and are symbolized by the Eskimo painted on the tails of our aircraft. Guided by what we call the "Alaska Spirit", we pride ourselves on providing a lifeline to remote communities while... More

Mission: Each day, we are guided by our core values of Safety Professionalism, Caring, Resourcefulness, Integrity and Alaska Spirit at work and in our communities. Alaska... More

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