Bilingual Clinical Research Call Center Specialist

Under the direction of the Recruitment Manager, the Bilingual Clinical Recruiting Call Center Specialist will assist with the calling of potential subjects for enrolling studies. This position works in close coordination with all team Clinical Research Coordinators, and Investigators, to carry out the trial.

RESPONSIBILITIES

• Demonstrate a comprehensive knowledge of each of the clinical research studies
• Review and develop an understanding of clinical research study protocols and inclusion/exclusion criteria, including, but not limited to, the diagnoses, medical terminology, and medications
• Conduct outgoing recruitment phone calls and answer inbound patient calls
• Matching potential subjects’ needs to current research studies or upcoming research studies
• Entering, maintaining, and updating the status of all potential subjects in the QCR database
• Updating potential subject medical histories and medications
• Schedule research appointments for potential research subjects
• May perform other job-related duties as requested or required.

MINIMUM REQUIRED EDUCATION, EXPERIENCE AND CERTIFICATIONS

• High School diploma
• Fluent in Spanish

• Sound knowledge of medical terminology, disease states, medications, etc.
• Knowledge of good clinical practice (GCP), FDA, and HIPAA policies and practices.
• Exceptional and effective verbal and written communication skills
• Proficient in the use of software programs (Word, Excel, Outlook, PowerPoint)
• Fluent in spoken and written English language.
• Strong organizational skills and meticulous attention to detail.
• Ability to work independently, prioritize actively, seek input, problem solve and work in a team environment.
• Ability to maintain confidentiality.
• Ability to establish and maintain effective working relationships with coworkers, managers and clients.
• Ability to effectively and efficiently handle multiple tasks simultaneously with precision and adapt to changes in responsibilities and workloads
• Must possess a high degree of integrity and ability to maintain confidentiality with HIPAA guidelines, patient matters and other sensitive information

• Full-time, 40 hours per week. Applicants must be available during normal business hours: (8:00 AM - 5:00 PM Monday through Friday).
• Ability to learn and use new technology and software
• Have high ethical standards and professional honesty
• Friendly and outgoing demeanor
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 15 pounds at times
• Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Call center: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: In person