Windstream

www.windstream.com
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Windstream Jobs & Careers


Show:  All Results Last 7 Days
13 days ago

Senior Account Executive

Windstream Framingham, MA +10 locations

Meets or exceeds company sales metrics by gaining profitable business; tracking relevant productivity metrics and adjusting activity; and seeking… Windstream


13 days ago

Customer Service Representative - Local Service Provider Access Center

Windstream Harrison, AR

- Gains and maintains product/service knowledge, working knowledge of telephony technology and industry updates. - Responsible for Local Service… Windstream


13 days ago

Senior Access Consultant

Windstream Little Rock, AR

• Conduct consistent and periodic trending and analysis of last mile access costs, as well as other costs impacting margin. • Create a tracking… Windstream


13 days ago

Network Design Specialist 2 (RR)

Windstream North Charleston, SC

• Conducts business in a consultative manner, understanding the communication applications and business challenges facing our prospective and current… Windstream


13 days ago

Coordinator I-Sales Order (RR)

Windstream Hiawatha, IA +2 locations

Principal job functions include (but not limited to), providing training, system, product and resource support, and proposal generation and order… Windstream


13 days ago

Sales Engineer II-Allworx

Windstream US-Washington-Virtual Office WA 1.16

A minimum of 5 years data networking and/or PBX/Key System experience or the equivalent combination of education and experience. Must possess a track… Windstream


13 days ago

Customer Care Specialist (RR)

Windstream Baldwin, GA

ability. Ability to manage multiple priorities in a fast paced environment, use proper discretion in evaluating/elevating customer issues, work as a… Windstream


8 days ago

Network Analyst II/III-NOC

Windstream Greenville, SC

include creating and delivering technical training material, ensuring quality work is being performed, mentoring newer employees, and representing… Windstream


4 days ago

Spec I-ERC Transport Tech

Windstream Fairport, NY

- Responsible for analyzing, testing, isolating and repairing network and customer issues. This may include any or all issues related to facilities… Windstream


4 days ago

Associate Account Manager (RR)

Windstream Charlotte, NC

• Delivers sales management to existing customers by assessing past, present, and future customer needs; analyzing customers business model; and… Windstream


Windstream Reviews

336 Reviews
2.6
336 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Anthony ("Tony") Thomas
10 Ratings
  • 1 person found this helpful  

    Disorganized, Understaffed and Overworked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Windstream full-time (more than a year)

    Pros

    Working at Windstream will introduce you to many different technologies. The network consists of multi-vendor core and really touches on your base understanding of networking skills and troubleshooting.Complex issues will definitely test your knowledge and validate your certification whether it be CCNA, CCNP, CCNA Security, JNCIA etc
    Decent pay w/ decent benefits. Coworkers are fun to work with. Call Center Perks ummm frequent potlucks if that's your thing.The main pro is that you can level up at an ISP 2-3x as fast versus working for an enterprise or vendor

    Cons

    Where to start. The company is mainly split into 3 departments. Data, Voice and transport. The data department in the Maitland call center is ran by 2 Managers and one team lead. Windstream is the wild west of the telecomm industry and this will make sense if you choose to work here. The CEO's are accountants which plays a big part into some of the recent developments and decisions.Data is ran like a call center with heavy micro managing. Policies are ever changing and yearly raises are not very enticing. Understaffed and overworked is a common theme. I could go on but have a game plan if you choose to work here. You are a number 1st and a person 2nd which is usually how most call centers work. Training is non existent. A new hire may be given 4-5 weeks training and then thrown into the wolves as far being able to troubleshoot everything. Trial by fire works for some but not for everyone. Afterwards there is no continued training development when it comes to complex technologies.

    Advice to ManagementAdvice

    Recognize your employees skill set and give the appropriate access level. The good cop, bad cop management style causes confusion and doesn't scale well over time. If employees believe that management has their best interests at heart then employees will go the extra mile.Professionalism is not attained through a job title and this is something that needs to be worked on by "BOTH" managers.If management is held accountable by NPS Surveys and the trend continues this reflects on your poor management style. Cracking jokes and having outbursts on the floor when a mistake is made resonates poorly with the workforce.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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