Verizon Wireless Jobs & Careers in Capitol Heights, MD


Show:  All Results Last 7 Days
20 days ago

Rep-Retail Sales

Verizon Wireless Washington, DC +12 locations

About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever… Verizon Wireless


18 hrs ago

Retail Sales Representative – new

Verizon Wireless Lanham, MD +14 locations

About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever… Verizon Wireless


22 days ago

Operations Specialist

Verizon Wireless Alexandria, VA +5 locations

As an Operations Specialist you will help deliver the Verizon Wireless customer experience in our retail stores and ensure that customers receive the… Verizon Wireless


17 days ago

Customer Service Rep

Verizon Wireless Alexandria, VA +3 locations

About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever… Verizon Wireless


2 days ago

Account Executive B2B -Business Sales – new

Verizon Wireless Rockville, MD

About Verizon We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion… Verizon Wireless


22 days ago

Supervisor - Enterprise Business Support

Verizon Wireless Laurel, MD

Performance Management: Responsible for creating, supporting and continually improving the Federal business sales support provided by the BSAs to… Verizon Wireless


15 days ago

Managing Partner - Mobility Solutions

Verizon Wireless Laurel, MD

The Managing Partner – Mobility Solutions manages a team of Sr. Solutions Specialists – Mobility to meet and exceed Wireless sales goals. The… Verizon Wireless


17 days ago

Acct Exec-Business Sales

Verizon Wireless Laurel, MD +2 locations

About Verizon We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion… Verizon Wireless


3 days ago

Coord Business Government Customer Service Phone Team Hiring for January – new

Verizon Wireless Hanover, MD

The Phone Support Coordinator provides online support to internal and external customers through account servicing and maintenance for National… Verizon Wireless


18 hrs ago

Retail Customer Service – new

Verizon Wireless Woodbridge, VA

About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever… Verizon Wireless


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  1. 19 people found this helpful  

    I learned a lot in my 10 years with Verizon Wireless.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Coordinator II in Cranberry Twp, PA (US)
    Former Employee - Technical Support Coordinator II in Cranberry Twp, PA (US)

    I worked at Verizon Wireless full-time (more than 10 years)

    Pros

    Working for Verizon Wireless was great for the first 5 years. The company really took care of their employees for benefits. The job can be incredibly stressful but you are payed well for what you do. We received bonus payouts each year based on performance as well. This was great because they paid them around same time as tax returns and this meant you could get yourself something nice each year as a kind of reward for your hard work. Overall the company afforded me a house and a bike and furnishings for inside. I would take the position again in an instant. I would however attempt to get off the phones much earlier on in my career.

    Cons

    The customers control how you do your job. You are put on warning based on how you are surveyed. The customers receive a survey after calling in and if your not having a good month of surveys it can cause you issues down the road. I can say I never had any problems with the surveys personally but I saw a few of my friends become sick over the system. Due to the stress of the job about 50% of my fellow employees were all on some form of medication and or going to a doctor for FMLA leave due to the stress. I worked with the company for 10 years and it has taken a toll on my body as well. Sitting all day everyday is a good way to put on weight. Your performance is based on how many calls per day you take and your adherence to your signed in and out times along with the surveys. Customers that are usually happy do not call in as much. Mostly irate or irrational customers call in.

    Advice to ManagementAdvice

    The direct management at my center was great. I feel that the higher ups needed to realize that allowing the customers to rate everything you do can put too much pressure on your job. I would like to see the higher ups get surveyed each day 15 times a day and see how comfortable they feel in their position. I am sure they would be sick going to sleep and waking up each night. Basically there is a large disconnect like in all major businesses with the workers and the higher ups.

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