Verizon Wireless Jobs & Careers in Burnsville, MN


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4 days ago

Retail Customer Service Representative

Verizon Wireless Burnsville, MN +3 locations

About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever… Verizon Wireless


10 days ago

Solutions Manager

Verizon Wireless Burnsville, MN

About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever… Verizon Wireless


24 days ago

Retail Sales Representative

Verizon Wireless Burnsville, MN +6 locations

About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever… Verizon Wireless


20 days ago

Solutions Specialist (Dest)

Verizon Wireless Bloomington, MN

About Verizon Wireless We believe in the power of technology to solve just about anything. Thats why weve created our flagship Destination Storethe… Verizon Wireless


24 days ago

Operations Manager (Dest)

Verizon Wireless Bloomington, MN

About Verizon Wireless We believe in the power of technology to solve just about anything. Thats why weve created our flagship Destination Storethe… Verizon Wireless


18 days ago

Experience Specialist - Mall of America

Verizon Wireless Bloomington, MN

About Verizon Wireless We believe in the power of technology to solve just about anything. Thats why weve created our flagship Destination Storethe… Verizon Wireless


4 days ago

Solutions Specialist - Mall of America

Verizon Wireless Bloomington, MN

About Verizon Wireless We believe in the power of technology to solve just about anything. Thats why weve created our flagship Destination Storethe… Verizon Wireless


14 days ago

Engineer - Project Implementation

Verizon Wireless Bloomington, MN

• Responsible to project manage projects for two different work groups Transport Engineering and Fixed Network/Data Engineering. • Responsible for… Verizon Wireless


14 days ago

Oracle Developer

Verizon Wireless Bloomington, MN

MW Area Performance Team provides technical leadership and subject matter expertise in the Midwest Area and across the regions to identify and… Verizon Wireless


26 days ago

Systems Performance Engineer

Verizon Wireless Bloomington, MN

The System Performance Engineer is responsible for the system performance and optimization of the regional cellular system. This includes (but not… Verizon Wireless


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  1. 19 people found this helpful  

    I learned a lot in my 10 years with Verizon Wireless.

    • Comp & Benefits
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    Former Employee - Technical Support Coordinator II in Cranberry Twp, PA (US)
    Former Employee - Technical Support Coordinator II in Cranberry Twp, PA (US)

    I worked at Verizon Wireless full-time (more than 10 years)

    Pros

    Working for Verizon Wireless was great for the first 5 years. The company really took care of their employees for benefits. The job can be incredibly stressful but you are payed well for what you do. We received bonus payouts each year based on performance as well. This was great because they paid them around same time as tax returns and this meant you could get yourself something nice each year as a kind of reward for your hard work. Overall the company afforded me a house and a bike and furnishings for inside. I would take the position again in an instant. I would however attempt to get off the phones much earlier on in my career.

    Cons

    The customers control how you do your job. You are put on warning based on how you are surveyed. The customers receive a survey after calling in and if your not having a good month of surveys it can cause you issues down the road. I can say I never had any problems with the surveys personally but I saw a few of my friends become sick over the system. Due to the stress of the job about 50% of my fellow employees were all on some form of medication and or going to a doctor for FMLA leave due to the stress. I worked with the company for 10 years and it has taken a toll on my body as well. Sitting all day everyday is a good way to put on weight. Your performance is based on how many calls per day you take and your adherence to your signed in and out times along with the surveys. Customers that are usually happy do not call in as much. Mostly irate or irrational customers call in.

    Advice to ManagementAdvice

    The direct management at my center was great. I feel that the higher ups needed to realize that allowing the customers to rate everything you do can put too much pressure on your job. I would like to see the higher ups get surveyed each day 15 times a day and see how comfortable they feel in their position. I am sure they would be sick going to sleep and waking up each night. Basically there is a large disconnect like in all major businesses with the workers and the higher ups.

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