The Hartford – Clinton, NY
The Express Team is a fast paced underwriting team that manages over 26,000 Middle Market renewal policies and provides various critical services for… The Hartford
The Hartford – Windsor, CT
Provide strategic and tactical leadership to support achievement of Consumer Markets business goals through human performance improvement programs… The Hartford
The Hartford – Radnor, PA
? • Answer the phone promptly and professionally (minimum 40 calls per day) • Explain in detail the features, benefits and advantages for… The Hartford
The Hartford – Simsbury, CT
Possesses functional knowledge and skills reflective of a competent practitioner with the ability to deliver on work of high technical complexity… The Hartford
The Hartford – Hartford, CT
The Director, Social Enablement (Director), creates value-added recommendations for a mature, scalable approach to social media across the… The Hartford
The Hartford – Phoenix, AZ +3 locations
Do you strive for work that is meaningful and impactful? Our Claims organization can provide you with the opportunity to make a difference in… The Hartford
The Hartford – Chicago, IL
include but are not limited to: Sales/Territory Management:: • Build strong, distinctive strategic partnerships with a select group of Marine… The Hartford
The Hartford – Lake Mary, FL
of different lines of business within Claims · Interact with various stakeholders to learn multiple facets of the claim management process… The Hartford
The Hartford – United States
Flexible around actual work location for this role. This position does not have to be in Home Office. Will entertain candidates from other RO… The Hartford
The Hartford – Seattle, WA
The successful Auto Service Representative will be responsible for interacting with claims dispatchers for assignments, coordinating appraisals with… The Hartford
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1 person found this helpful
- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I worked at The Hartford full-time (more than 10 years)Pros
Time off is good
Associates are nice
Opportunity to work remotelyCons
Supervisors are out of touch with reality when it comes to a managable case load.
The metrics to be successful change yearly so you never know from one year to the next what "successful" means
The amount of claims you are expected to handle while maintaining exceptional customer service and quality is 250+
Home office is out of touch on how to handle a claim; staffing models are unrealistic.
Be prepared to use every last day of your vacation time just to maintain any sort of sanity.
If you make a mistake or struggle in one area of the job, expect it to be held against you year after year even after you have made the corrections in your handling. No forgiveness or understanding from supervisors or upper manangement.
They force you to take an employee satisfaction survey 2 times per year but nothing changes when suggestions are made and if your supervisor finds out it was you that rated them poorly, expect to be on the naughty list for some time.Advice to ManagementAdvice
Think back to when you handled claims and how time consuming a quality file is and add staff.
Don't belittle or bully people for being honest in the engagement surveys.
Pay people properly, when I was hired by a competitor, I received a starting salary that was a few thousand $$ MORE than I was being paid after 10+ years with HartfordDoesn't RecommendNeutral OutlookNo opinion of CEO