Stream Global Services
Stream – Bredbury Park Industrial Estate
Our Bredbury contact centre is home to more than 400 employees working for British Gas and O2. The site is located on Bredbury Industrial estate and… Reed.co.uk
Stream – Altrincham, England
Convergys are one of the top global players in the contact centre industry. As we continue to expand our business we want you to grow with us… Reed.co.uk
Stream Global Services Photos
- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I worked at Stream Global Services full-time (more than an year)Pros
-Lots of positive feedback: If you do well, you'll be rewarded for it with recognition and other little prizes. This is one of the biggest things I miss about working there.
-Lots of people: Working in such a large company you can meet some really cool people, I made lots of friends, and lots of people, myself included, meet girlfriends/boyfriends/future spouses there.
-No physical work: As someone who has back problems, being able to sit all day is pretty nice
-Some opportunity for advancement: They will tell you that there's lots of room for advancement, but as someone who was a very successful employee in my position, I never saw any potential to further my career there.
-Lots of early morning and late night shifts if that's what works for you
-Work by yourself: You're able to work by yourself for the most part and not rely on your coworkers to make sure your job is done properly.
-You will always know exactly how you're doing. The company was great with communicating to it's employees on how they are doing, if you need to cut down on your breaks or get your handle time down, you will know exactly how much to the second.
-If you do well you can pick your own shift, which is pretty greatCons
-Big changes with very little notice: contracts will end or be significantly changed with very little notice. Hours cut or changed, jobs outsourced to other, cheaper, locations, and being thrown from one position to another with little or no say.
-Extreme hours, lots very early, very late, or overnight shifts. Often you are forced to work these shifts and have no say. Once showed up to work only to be told that I was hours early and am now working until 1am. Other times I was given only days notice that my shift would now start at 6am and my days off would be changed from sat-sun to tues-wed.
-They often lie about what the job entails. For example, I was told that my my position would not involve pushing sales at all, only to find out that almost the entire job was sales based.
-Very little communication. You never really know what's going on with the company.
-Lots of people: Just as I met lots of really cool people there, I also met a lot of really awful people
-Work by yourself: As much as this can be a good thing, there's also a lot of pressure because if you make a mistake, no one can bail you out and you will be entirely at fault.
-Very little pay and poor benefitsDoesn't RecommendNeutral OutlookNo opinion of CEO