Southwest Airlines

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Southwest Airlines Reviews

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522 Reviews
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Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
427 Ratings
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    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
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    Former Employee - Customer Service Agent in Houston, TX (US)
    Former Employee - Customer Service Agent in Houston, TX (US)

    I worked at Southwest Airlines full-time (more than 3 years)


    The travel benefits are great. Not only do you and your family fly for free on SWA, you also get many other discounted travel options including free or very discounted flights on other airlines. The culture at SWA is the best among airlines, though this is starting to fade. Health benefits are great, and they offer a company match 401K, stock discounts, and profit sharing.


    The odd hours were unbearable. Be prepared to work at any hour of the day, and any day of the year including weekends and holidays. The odd hours were not confined to bad weather situations either. There was always a customer service agent at work from the hours of 4am-1am each day, these were simply normal hours. Mandatory overtime is rampant, especially during busy times, which often means working 12 hour days instead of just 8, and often having to work on you days off. Aside from the hours, the whole nature of the job is often a negative experience. You are the person who directly needs to handle people who are upset about missed flights, or missing bags. Rarely is an encounter like this a pleasant one. Career advancement is limited in satellite cities.

    Advice to ManagementAdvice

    Please make a stronger effort to keep the culture alive. For agents the pay is too low for the hours and issues we deal with. Please staff properly instead of forcing overtime on the most junior employees constantly.

    Doesn't Recommend
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