SYKES – Langhorne, PA +2 locations
As a customer care professional at SYKES, you can literally start with the basics of the job, answering calls and other inquiries, building solutions… SYKES
I have been working at SYKES
Some flexibility but not as much as I would like. No commute, no clothes expense, no gas for vehicle and no wear/tear on car.
Learning there payroll and attendance methodology is very confusing and I have a background in this. additionally, there is not much attempt to clarify it. Finally, direct management over CCP's and team leads is not very good at notifying those affected about any changes that may be occurring. There is a breakdown in the system somewhere.
Advice to Management
Pay incentive pay raises.
Better explanation of accounting and payroll systems.
Better system for disseminating upcoming changes and or any other important notifications that need to go to agents.