SYKES

www.sykes.com

SYKES Jobs & Careers


Show:  All Results Last 7 Days
5 days ago

Customer Service Representative

SYKES Bloomsburg, PA +4 locations

Caring for customer needs can be a challenging, yet rewarding career. Our business is people serving people, thats why we are striving to be a… SYKES


5 days ago

Agente de Servicio al Cliente - Bilinge

SYKES Langhorne, PA +2 locations

El cuidado de las necesidades del cliente puede ser una carrera difcil, pero gratificante. Nuestro negocio es la gente al servicio de personas, es… SYKES


5 days ago

Customer Service and Inbound Sales Representative

SYKES Greenwood, SC +8 locations

Caring for customer needs can be a challenging, yet rewarding career. Our business is people serving people, thats why we are striving to be a… SYKES


5 days ago

Online Bank Teller

SYKES Morrilton, AR +6 locations

Caring for customer needs can be a challenging, yet rewarding career. Our business is people serving people, thats why we are striving to be a… SYKES


5 days ago

Bilingual Customer Service Representative (Spanish-English)

SYKES Bloomsburg, PA +2 locations

Caring for customer needs can be a challenging, yet rewarding career. Our business is people serving people, thats why we are striving to be a… SYKES


SYKES Reviews

511 Reviews
2.5
511 Reviews
Rating Trends

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SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
227 Ratings
  •  

    Good company depending on program and location. It is an entry level workplace to earn experience for better careers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Lakeland, FL (US)
    Current Employee - Anonymous Employee in Lakeland, FL (US)

    I have been working at SYKES full-time (more than 3 years)

    Pros

    The "People First" ideology is really being embraced at the location that I work at and there is opportunity for movement as long as you apply yourself. Local administration cares for its employees and agents, and they host focus groups monthly to listen to the agents without their supervisors being present so that the agents can freely provide feedback without fear of retaliation. The company is making good progress.

    Cons

    The main issues are difficult for a company. Being a third-party outsourcing company (business process outsourcing), we handle inbound calls, outbound calls, email, chat, etc. for a lot of different clients who pay for our services if they cannot, or choose not to, host their own service lines. Naturally, that equals lower wages of $9 to $11 on average because there isn't much room for increase based on contracts. The benefits aren't the best and the paid time off favors the lower wage earners, regardless of your position with the company.

    Advice to ManagementAdvice

    This is for upper management. Changing the Paid Time Off program to eliminate hours of agents/employees based on wage is unfair. If an agent has worked hard to merit an increase over time, they should not receive less paid time off than a new agent who has barely a few months.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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