SYKES

www.sykes.com

SYKES Jobs & Careers


Show:  All Results Last 7 Days
28 days ago

Bilingual Customer Service Representative (French-English) - Service à la Client

Sykes Enterprise Lakeland, FL

We’ve all been there… you have a question or concern with your phone provider, your bank, your entertainment system. You pick up the phone to dial… Sykes Enterprise


7 days ago

Receptionist Site Operations

Sykes Enterprise Milton-Freewater, OR +2 locations

• Adherence to SYKES policies on ethics and integrity. • Directs, receives calls and provides timely, positive and professional phone management… Sykes Enterprise


30+ days ago

Bilingual Healthcare Customer Service Representative (Spanish-English)

Sykes Enterprise Lakeland, FL

We’ve all been there… there is a question or concern with your phone provider, your bank, your entertainment system. You pick up the phone to dial… Sykes Enterprise


30+ days ago

Online Bank Teller – Customer Service (Call Center)

Sykes Enterprise Amherst, NY +2 locations

We’ve all been there… you have a question or concern with your account or a transaction. You pick up the phone to dial that 1-800 customer service… Sykes Enterprise


7 days ago

Sr Team Leader

Sykes Enterprise Wise, VA

• Adherence to SYKES policies on ethics and integrity. • Through effective leadership, focuses on team performance and attrition. Creates and… Sykes Enterprise


23 days ago

Workforce Planning Analyst II

Sykes Enterprise Lakeland, FL

• Adheres to SYKES policies on ethics and integrity. • Through effective leadership, coach and assist in the development of the WFM team and… Sykes Enterprise


21 days ago

LPN Customer Service - Supporting Medical Product

Sykes Enterprise Amherst, NY

ON-SITE JOB FAIR Wednesday, January 7th 9am - 3pm 251 John James Audubon Parkway Amherst, NY Nurses - Have you thought about using your… Sykes Enterprise


11 days ago

Training Leader

Sykes Enterprise Milton-Freewater, OR

• Adheres to SYKES policies on ethics and integrity. • Analyze performance data, the training curriculum and delivery, identify needs, and… Sykes Enterprise


30+ days ago

Dir Site Operations

Sykes Enterprise Fort Smith, AR

• Adherence to SYKES policies on ethics and integrity. • Provide tactical and strategic planning to insure the infrastructure required to support… Sykes Enterprise


27 days ago

Team Supervisor Site Operations

Sykes Enterprise Morrilton, AR

• Adheres to SYKES policies on ethics and integrity. • Analyze individual, team and program/account performance on a regular basis, perform root… Sykes Enterprise


SYKES Reviews

396 Reviews
2.3
396 Reviews
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SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
211 Ratings
  •  

    Started well, going down hill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Peterborough, ON
    Current Employee - Customer Service Representative in Peterborough, ON

    I have been working at SYKES full-time (more than 3 years)

    Pros

    The health Benefits with Blue Cross, most of your co-workers are awesome but thats all that can really be said.

    Cons

    When I started you made more then minimum wage and got raises, now the wages have frozen and your making the minimum which isn't enough to live off. If you can get customers to purchase new services you can get a bonus... but don't expect it to be paid out to you for over 6 months. Good luck getting the extra dollar for your schedule adherence because there will always be something that throws it off.

    Your scheduled hours will fluctuate even if your shift claims to be fixed hours and they are unwilling to work with your needs if you have no vehicle causing some employees to walk home at midnight on an hour + walk no matter if you have health concerns, are male or female (even if pregnant). Do NOT expect to have any help.

    They don't care that it's a non-scent environment, if you are allergic you better be prepared to loose hours that they will not reimburse you for and will count against you and not do anything against those that violate the scent policy even if it forces co-workers to go to the hospital.

    They require you to do over 20 things on one call which most customers have absolutely no interest in allowing you to do and you can be penalized even if you do everything right because the customer didn't like how you did it.

    Endless company jargon with no importance that they require you to spout back t them at every meeting.

    Oh and the blue cross benefits are not helpful in most cases as most places require you to pay for the services first as the health care professionals (glasses, etc) do not take the benefits upfront.

    Advice to ManagementAdvice

    Give back the raises, be more flexible with employees schedules and pay more then minimum wage if your going to stress your reps out.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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