SYKES

  www.sykes.com
  www.sykes.com

SYKES Jobs & Careers


Show:  All Results Last 7 Days
15 hrs ago

Receptionist Site Operations – new

Sykes Enterprise Greenwood, SC

• Adherence to SYKES policies on ethics and integrity. • Directs, receives calls and provides timely, positive and professional phone management… Sykes Enterprise


1 day ago

Bilingual Healthcare Customer Service Representative (Spanish-English) – new

Sykes Enterprise Lakeland, FL

We’ve all been there… there is a question or concern with your phone provider, your bank, your entertainment system. You pick up the phone to dial… Sykes Enterprise


1 day ago

Online Bank Teller – Customer Service (Call Center) – new

Sykes Enterprise Morrilton, AR

ATTEND OUR ONSITE JOB FAIR SATURDAY, SEPTEMBER 27TH 10AM - 2PM 1535 E Harding St, Morrilton, AR 72110 or APPLY ONLINE TODAY FOR YOUR PREMIUM… Sykes Enterprise


10 days ago

Quality Assurance Representative - Must be Registered Dietitian OR RN

Sykes Enterprise Amherst, NY

Registered Dieticians OR Registered Nurses... Have you thought about using your medical knowledge in a different way? We know you are caring… Sykes Enterprise


18 days ago

Recruiting Coordinator

Sykes Enterprise US-FL-Lakeland 2 +2 locations

• Adherence to SYKES policies on ethics and integrity • Recruits all positions in the call center. • Develops plans and time lines to meet… Sykes Enterprise


17 days ago

Workforce Planning Analyst II

Sykes Enterprise Lakeland, FL

• Adheres to SYKES policies on ethics and integrity. • Through effective leadership, coach and assist in the development of the WFM team and… Sykes Enterprise


3 days ago

Bilingual Customer Service Representative (French Canadian-English) - Service à – new

Sykes Enterprise Lakeland, FL

We’ve all been there… you have a question or concern with your phone provider, your bank, your entertainment system. You pick up the phone to dial… Sykes Enterprise


15 days ago

LPN or RN Customer Service - Supporting Medical Product

Sykes Enterprise Amherst, NY

Nurses - Have you thought about using your medical knowledge in a different way? We know you are caring, empathetic, supportive, and want to help… Sykes Enterprise


17 days ago

Team Leader

Sykes Enterprise US-FL-Lakeland 2

Internal applicants will be considered for an Interim Team Lead position, specifically designed as a developmental position for employees who meet… Sykes Enterprise


11 days ago

Team Supervisor

Sykes Enterprise Allentown, PA

• Adherence to SYKES policies on ethics and integrity. • Routinely supervises two or more full time Customer Service Agents. • Responsible for… Sykes Enterprise


SYKES Reviews

369 Reviews
2.2
369 Reviews
Rating Trends

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SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
200 Ratings
  1.  

    Started well, going down hill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Peterborough, ON
    Current Employee - Customer Service Representative in Peterborough, ON

    I have been working at SYKES full-time (more than 3 years)

    Pros

    The health Benefits with Blue Cross, most of your co-workers are awesome but thats all that can really be said.

    Cons

    When I started you made more then minimum wage and got raises, now the wages have frozen and your making the minimum which isn't enough to live off. If you can get customers to purchase new services you can get a bonus... but don't expect it to be paid out to you for over 6 months. Good luck getting the extra dollar for your schedule adherence because there will always be something that throws it off.

    Your scheduled hours will fluctuate even if your shift claims to be fixed hours and they are unwilling to work with your needs if you have no vehicle causing some employees to walk home at midnight on an hour + walk no matter if you have health concerns, are male or female (even if pregnant). Do NOT expect to have any help.

    They don't care that it's a non-scent environment, if you are allergic you better be prepared to loose hours that they will not reimburse you for and will count against you and not do anything against those that violate the scent policy even if it forces co-workers to go to the hospital.

    They require you to do over 20 things on one call which most customers have absolutely no interest in allowing you to do and you can be penalized even if you do everything right because the customer didn't like how you did it.

    Endless company jargon with no importance that they require you to spout back t them at every meeting.

    Oh and the blue cross benefits are not helpful in most cases as most places require you to pay for the services first as the health care professionals (glasses, etc) do not take the benefits upfront.

    Advice to ManagementAdvice

    Give back the raises, be more flexible with employees schedules and pay more then minimum wage if your going to stress your reps out.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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