SYKES Jobs & Careers

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Show:  All Results Last 7 Days
6 days ago

Team Supervisor for Call Center (Bilingual Spanish-English)

Sykes Enterprise Lakeland, FL

We’ve all been there… you have a question or concern with your phone provider, your bank, your entertainment system. You pick up the phone to dial… Sykes Enterprise


7 days ago

Mgr Area HR Recruiting

Sykes Enterprise Denver, CO

• Adherence to SYKES policies on ethics and integrity • Recruits for all Exempt level roles in all centers Account Manager and above, reduces the… Sykes Enterprise


7 days ago

Online Bank Teller – Customer Service (Call Center)

Sykes Enterprise Lakeland, FL

SYKES ON-SITE CAREER FAIR Tuesday, September 16th 9am - 3pm 1144 Griffin Road • Lakeland Apply online today for your premium appointment… Sykes Enterprise


8 days ago

Workforce Planning Analyst II

Sykes Enterprise Lakeland, FL

• Adheres to SYKES policies on ethics and integrity. • Through effective leadership, coach and assist in the development of the WFM team and… Sykes Enterprise


13 days ago

Bilingual Customer Service Representative (French Canadian-English) - Service à

Sykes Enterprise Lakeland, FL

We’ve all been there… you have a question or concern with your phone provider, your bank, your entertainment system. You pick up the phone to dial… Sykes Enterprise


7 days ago

Customer Service Representative with Tech Support

Sykes Enterprise Langhorne, PA

We’ve all been there… you have a question or concern with your phone provider, your bank, your entertainment system. You pick up the phone to dial… Sykes Enterprise


13 days ago

Generalist Site HR Operations

Sykes Enterprise Eugene, OR

• Adheres to SYKES policies on ethics and integrity. • Assists the US Recruitment team with the recruitment, pre- screening and orientation of… Sykes Enterprise


7 days ago

Customer Service Representative - CSR - Call Center

Sykes Enterprise Sumter, SC +12 locations

We’ve all been there… you have a question or concern with your phone provider, your bank, your entertainment system. You pick up the phone to dial… Sykes Enterprise


7 days ago

Customer Service Agent – Customer Service (Call Center)

Sykes Enterprise Fort Smith, AR

We’ve all been there… you have a question or concern with your account or a transaction. You pick up the phone to dial that 1-800 customer service… Sykes Enterprise


5 days ago

Team Supervisor Site Operations

Sykes Enterprise Langhorne, PA

• Adheres to SYKES policies on ethics and integrity. • Analyze individual, team and program/account performance on a regular basis, perform root… Sykes Enterprise


SYKES Reviews

329 Reviews
2.2
329 Reviews
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SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
175 Ratings
  1.  

    Started well, going down hill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Peterborough, ON
    Current Employee - Customer Service Representative in Peterborough, ON

    I have been working at SYKES full-time for more than 3 years

    Pros

    The health Benefits with Blue Cross, most of your co-workers are awesome but thats all that can really be said.

    Cons

    When I started you made more then minimum wage and got raises, now the wages have frozen and your making the minimum which isn't enough to live off. If you can get customers to purchase new services you can get a bonus... but don't expect it to be paid out to you for over 6 months. Good luck getting the extra dollar for your schedule adherence because there will always be something that throws it off.

    Your scheduled hours will fluctuate even if your shift claims to be fixed hours and they are unwilling to work with your needs if you have no vehicle causing some employees to walk home at midnight on an hour + walk no matter if you have health concerns, are male or female (even if pregnant). Do NOT expect to have any help.

    They don't care that it's a non-scent environment, if you are allergic you better be prepared to loose hours that they will not reimburse you for and will count against you and not do anything against those that violate the scent policy even if it forces co-workers to go to the hospital.

    They require you to do over 20 things on one call which most customers have absolutely no interest in allowing you to do and you can be penalized even if you do everything right because the customer didn't like how you did it.

    Endless company jargon with no importance that they require you to spout back t them at every meeting.

    Oh and the blue cross benefits are not helpful in most cases as most places require you to pay for the services first as the health care professionals (glasses, etc) do not take the benefits upfront.

    Advice to ManagementAdvice

    Give back the raises, be more flexible with employees schedules and pay more then minimum wage if your going to stress your reps out.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO