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20 days ago

Customer Service Retirement Services Series 6

Massachusetts Mutual Life Insurance Company Boston, MA

COMPANY: MASSMUTUAL FINANCIAL GROUP BACKGROUND: Chartered in 1851, Massachusetts Mutual Life Insurance Company (MassMutual or the Company) is a… Monster

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MassMutual Reviews

301 Reviews
301 Reviews
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MassMutual Chairman, President, and CEO Roger W. Crandall
Roger W. Crandall
126 Ratings
  1. 3 people found this helpful  

    Like working unpaid overtime? This may be your kind of place!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Underwriter
    Current Employee - Underwriter

    I have been working at MassMutual full-time for more than 5 years


    Financially strong company. Great reputation in industry for paying claims. I hear that employees in non-production related roles don't have to work as much overtime.


    With the economic downturn around 2008, like many companies, MassMutual stopped filling positions that became vacant due to attrition. Managers told the employees in production environments that they would simply have to get the work done with the staff they had left. They then began requiring staff to work X# of hours/ week of unpaid overtime. This has spiraled into an unfortunate work environment where the employees have to put in 5, 10, even 15 hours per week of unpaid overtime, on a regular basis, almost year-round. There is no way that you can work here and have a normal family life or social life. You can work 12 hours/ day all week and then still be told on Friday that you have to put in 5 more hours on Saturday. Huge sales contest every Sept-Dec- OT is even worse, vacation time not really permitted. Everyone in this type of role is trying to leave.
    Health benefits are sub-par.
    Ridiculous open work environments (no cubicle walls) to promote collaboration, even in roles where this is not appropriate.

    Advice to ManagementAdvice

    Cut the enormous bonuses senior leaders are being paid a bit so you can afford to hire enough employees to manage the work and have a life. You are relying on your staff to work excessive free overtime as your normal way of managing business. Don't say you value work/life balance when your management philosophy proves your don't. As the economy improves, more and more people will be leaving.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO