Kelly Services

Kelly Services Jobs & Careers

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12 days ago

Water Quality Manager

Kelly Services East Anglia

- Ability to lead the Water Quality team and share best practice across both company regions (Walsall and Cambridge). - Engagement with stakeholders…

16 days ago

QA Engineer

Kelly Services Sunderland, North East England, England

- Liaise with technical staff (design, process engineering), manufacturing departments and global suppliers during concern investigation, root cause…

30 days ago

First Line Technical Support - Weekend Only

Kelly Services Stevenage, England

Providing technical support to incoming calls and emails from customers experiencing issues with their IT infrastructure. You will be required to log…

30+ days ago

Research Assistant

Kelly Services Aberdeen, Scotland

Research Assistant - Aberdeen - Perm - £Comp An exciting opportunity has arisen for a Research Assistant to join a growing biotechnology…

8 days ago

Asset Controller

Kelly Services Milton Keynes, England

• Facilitating stock movement: receiving and sending stock from and to various supply routes. • Recording of all stock within the Asset database…

30+ days ago

Project Operations Lead (Fluent Italian)

Kelly Services London, England

What you will do... You will be working on a ground breaking mapping project from our clients London Office, where you will be responsible for…

8 days ago

Wind Turbine Service Technicians Cumbria/North Lancs

Kelly Services Lancashire

and Tasks You will be required to develop a detailed knowledge of our clients wind turbines to enable you to perform daily maintenance and other…

30+ days ago

Senior Microbiologist- Midlands- 3 month FTC

Kelly Services West Midlands

If this sounds of interest, please contact Joseph Mulligan on or alternatively via email at . Please be aware that company details cannot be…

26 days ago

Engineering maintenance technician

Kelly Services North West England

We are pleased to announce that we are currently looking to recruit a maintenance engineer who is Electrical biased for a manufacturing facilities in…

30+ days ago

Customer Services Representative

Kelly Services Annesley, England

* Receive inbound calls; to deliver an exemplary customer service at all times to each caller, as per company standards set. * Maximise productive…

Kelly Services Reviews

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Kelly Services President, CEO, and Director Carl T. Camden
Carl T. Camden
287 Ratings

    Pros & Cons of Call Center job. IBM Technical Support Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Analyst in Markham, ON
    Former Employee - Technical Support Analyst in Markham, ON

    I worked at Kelly Services full-time (more than an year)


    Worked at the Markham location.I provided technical support (Tech Connect) at IBM for Morgan Stanley/Smith Barney in 2012. Not sure if the account is still there since they were in the process of migrating the call center to Colorado/India.

    Pros: You definitely learn a lot since it was the first point of contact for ALL issues. Supported XP/'7, Office Suite,Outlook, Hardware(Mouse/Keyboard/Scanners/Printers/Projectors/etc...), Financial Software, Internet Connectivity, Account creations, Password Resets, IMAC requests,How-to's, & much much more.
    There was always something new coming up so you need to pay attention.

    Team Leads/Kelly Service Representative/Co-workers: The people I worked with were fine. They would try to the best of their ability to help you, answer your questions, and was very understanding. Co-workers I was surrounded with were cool people. Once in a while we would get pizza/cake/snacks to keep the morale up. However, this is all based on my personal experience.

    Training was sufficient. It was primarily getting you familiar with the terms, software you'll use, and shadowing other call center agents. The real learning comes when you're actually on the phones.

    Nice building, free parking and close to a Chinese plaza; although by the time you get there and order half of your lunch time is already gone since you get 30 minutes only. I would usually eat in between calls and use the 30 minutes to walk outside to clear my mind.


    Pay- $14.26/hr. It's better than minimum wage but lower than if IBM hired you. It's to be expected since you're a contractor. All I can say in this economy, it is what it is.

    The Job- Since it is a call center, it will feel like it's soul crushing. Some days you will wonder why are there so many calls and will they ever stop although this is why you have the job in the first place. I supported working professional so it is at least better than the general public. I've worked there for a year and which is like senior level in terms of call center. I've seen so many people get burnt out and leave only after a couple of weeks.Stressful, boring, and always looking towards Friday.

    Promotion- in terms of pay increase, rarely. If there is, it will only be 1-2 dollars if that. In terms of responsibility, yes if you do well enough on the phones they will probably have you do other support. Don't hold your breath.

    Pace- they want to you to resolve calls under 10 minutes although most of the time it will go over due to the plethora of issues and difficulty.

    Advice to ManagementAdvice

    It's a call center job so, don't hope for any kind of overhaul or significant changes happening.

    Main objective is to get experience and money to find something better or closer to what you want to do.

    No opinion of CEO

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