Kelly Services

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1 day ago

HSE Inspector – new

Kelly Services Edinburgh, Scotland

* The candidate will report to the QHSE Manager; * Preparation of HSE Plans and associated documents (Construction Phase Plans; method statements…

14 days ago

Project Operations Lead (Fluent Italian)

Kelly Services London, England

What you will do... You will be working on a ground breaking mapping project from our clients London Office, where you will be responsible for…

23 days ago

German speaking Account Manager

Kelly Services Nottingham, England

In particular my client is looking for people who will do their best to understand the needs of the company and to put those needs first when they…

8 days ago

Entry Level Microbiologist

Kelly Services West Midlands

If this sounds appealing and you are determined to take your career to the next level, please contact Olivia on…

28 days ago

Head of Advertising Sales / Publication Sales Manager - Pension

Kelly Services London, England

As Head of Advertising Sales you will be significant to the development of commercial publications, across print and digital display. Also you will…

11 days ago

Senior Microbiologist- Midlands- 3 month FTC

Kelly Services West Midlands

If this sounds of interest, please contact Joseph Mulligan on or alternatively via email at . Please be aware that company details cannot be…

30+ days ago

Senior Associate - Private Equity Finance - A Broader Role!

Kelly Services London, England

You will be working as part of the Global Private Equity Finance team where you would provide transactional support to the deal and finance teams in…

17 days ago

Climate Control System Specialist

Kelly Services Warwickshire

The successful candidate will have a degree qualification within a relevant subject and will have previous experience of project delivery on…

21 days ago

Digital Marketing Manager

Kelly Services Solihull, England

- To work in conjunctions with the external relations teams and key stakeholders, develop and deliver integrated digital marketing activities and…

30+ days ago

Technical Support Agent

Kelly Services Newcastle upon Tyne, England

* Troubleshoot as appropriate in order to achieve a satisfactory…

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Kelly Services President, CEO, and Director Carl T. Camden
Carl T. Camden
277 Ratings

    Pros & Cons of Call Center job. IBM Technical Support Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Analyst in Markham, ON
    Former Employee - Technical Support Analyst in Markham, ON

    I worked at Kelly Services full-time (more than an year)


    Worked at the Markham location.I provided technical support (Tech Connect) at IBM for Morgan Stanley/Smith Barney in 2012. Not sure if the account is still there since they were in the process of migrating the call center to Colorado/India.

    Pros: You definitely learn a lot since it was the first point of contact for ALL issues. Supported XP/'7, Office Suite,Outlook, Hardware(Mouse/Keyboard/Scanners/Printers/Projectors/etc...), Financial Software, Internet Connectivity, Account creations, Password Resets, IMAC requests,How-to's, & much much more.
    There was always something new coming up so you need to pay attention.

    Team Leads/Kelly Service Representative/Co-workers: The people I worked with were fine. They would try to the best of their ability to help you, answer your questions, and was very understanding. Co-workers I was surrounded with were cool people. Once in a while we would get pizza/cake/snacks to keep the morale up. However, this is all based on my personal experience.

    Training was sufficient. It was primarily getting you familiar with the terms, software you'll use, and shadowing other call center agents. The real learning comes when you're actually on the phones.

    Nice building, free parking and close to a Chinese plaza; although by the time you get there and order half of your lunch time is already gone since you get 30 minutes only. I would usually eat in between calls and use the 30 minutes to walk outside to clear my mind.


    Pay- $14.26/hr. It's better than minimum wage but lower than if IBM hired you. It's to be expected since you're a contractor. All I can say in this economy, it is what it is.

    The Job- Since it is a call center, it will feel like it's soul crushing. Some days you will wonder why are there so many calls and will they ever stop although this is why you have the job in the first place. I supported working professional so it is at least better than the general public. I've worked there for a year and which is like senior level in terms of call center. I've seen so many people get burnt out and leave only after a couple of weeks.Stressful, boring, and always looking towards Friday.

    Promotion- in terms of pay increase, rarely. If there is, it will only be 1-2 dollars if that. In terms of responsibility, yes if you do well enough on the phones they will probably have you do other support. Don't hold your breath.

    Pace- they want to you to resolve calls under 10 minutes although most of the time it will go over due to the plethora of issues and difficulty.

    Advice to ManagementAdvice

    It's a call center job so, don't hope for any kind of overhaul or significant changes happening.

    Main objective is to get experience and money to find something better or closer to what you want to do.

    No opinion of CEO

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