FirstEnergy Jobs & Careers in West Akron, OH

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30+ days ago

Director, HR Business Partners / Org Leadership & Change

FirstEnergy Akron, OH

The Director, HR Business Partners and Organizational Learning & Change reports to FirstEnergy's corporate office in Akron, Ohio and is responsible…

26 days ago

Financial Analyst

FirstEnergy Corp Akron, OH

include: - Conducting strategic research, analyzing data and utilizing results to implement solutions - Supporting operations by helping them connect… CareerBuilder

15 days ago

Administrative Technician, Labor Relations

FirstEnergy Corp Akron, OH

include: - Performing a variety of complex technical administrative assignments requiring initiative, judgment and well-developed knowledge and… CareerBuilder

10 days ago

Executive Assistant

FirstEnergy Corp Akron, OH

include: - Performing various complex clerical, administrative and general office duties - Compiling data for projects and reports - Creating… CareerBuilder

26 days ago

Technical Recruiter

FirstEnergy Corp Akron, OH

and qualification requirements of open positions. - Posting positions on FirstEnergy's internal and external career websites, and utilizing the… CareerBuilder

26 days ago

Transmission System Operator - OH or WV

FirstEnergy Corp Akron, OH

include: • Controlling operation of the transmission system in a safe, reliable and efficient manner. • Ordering appropriate operational… CareerBuilder

26 days ago

Associate Transmission System Operator - OH or WV

FirstEnergy Corp Akron, OH

These are open positions with FirstEnergy Service Company, a subsidiary of FirstEnergy Corp. [FEU] There are open positions in Akron, OH and… CareerBuilder

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FirstEnergy President, CEO and Director Anthony J. Alexander
Anthony J. Alexander
65 Ratings

    If you are able to give a lot of your personal time to your job, then this job would be great for you!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate in West Akron, OH (US)
    Current Employee - Customer Service Associate in West Akron, OH (US)

    I have been working at FirstEnergy full-time (more than an year)


    Very large company serving 6 different states, so there is definitely room for growth and job transfer if interested. Provides full comprehensive benefits package including company contributions to 401k, and tuition reimbursement. There is always work to do, a recession proof industry. Plenty of opportunity for overtime. Some departments offer 24 hour service availability and shift coverage.


    Customer service reps are REQUIRED to be on-call (24/7) for a total of 6 weeks out of each year. Start pay does not closely match the responsibilities of the position. High demand on personal time (even when NOT on call) if there is a major outage condition. Higher than normal turn-over in call center staffing. Monthly cost for benefits for a family is too expensive to acquire on pay offered.

    Advice to ManagementAdvice

    Increase start pay to assist in acquiring qualified candidates and aid in RETAINING existing employees. Try to offer a benefits package that is affordable based on pay being offered.

    Positive Outlook
    Approves of CEO

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