Epsilon

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Epsilon Jobs & Careers


Show:  All Results Last 7 Days
2 days ago

Email Producer/ Sr BSA, Digital Campaign – new

Epsilon Lafayette, CO +2 locations

Sr. BSA’s will work collaboratively with Sales, Client Services, and relevant technology team members to ensure accurate and timely delivery of total… Epsilon


2 days ago

Digital Campaign BSA Lead – new

Epsilon Lafayette, CO

· Oversee/lead cross-functional builds assisting Client, Client Services, and Technology leads. · Client consultation… Epsilon


2 days ago

Sr. Director, Online Media Analytics – new

Epsilon 3080 - Co

• Consulting - Work with clients to identify business needs and translate those needs into analytic projects. Where possible, create standardized… Epsilon


2 days ago

Account Supervisor – new

Epsilon Wilton, CT - HM +2 locations

• Flawless execution of clients’ programs and plan tactics and follow-through • Coordinate with production and creative groups on program development… Epsilon


2 days ago

Operations Analyst – new

Epsilon Irving, TX +2 locations

• The applications supported by this individual will be developed using Java with an Oracle database back-end and Java based application servers… Epsilon


2 days ago

Account Executive, Sr. (Non-Sales) – new

Epsilon 3090 - Il

coordinating multiple projects simultaneously. Required Skills · BA/BS from accredited institution required (preferably in… Epsilon


2 days ago

VP, Marketing Technology – new

Epsilon Irving, TX

include resource development, new business development, and solution architecture decisions. Must possess excellent verbal and written communications… Epsilon


2 days ago

Business Systems Anlyst, Assoc – new

Epsilon Schaumburg, IL

• Support Campaign testing, Report testing, System Integration Testing (SIT), User Acceptance Testing (UAT), and associated activities such as test… Epsilon


2 days ago

Medical Editor – new

Epsilon New York, NY

Epsilon is hiring a talented Editor to join our exciting New York City team. Many of the world’s largest Healthcare companies use Epsilon to provide… Epsilon


2 days ago

Programmer, Assoc – new

Epsilon West Chicago, IL

include the following. Other duties may be assigned. · Receive day to day direction from Individual Auto Account Executive · Ability to comprehend… Epsilon


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Epsilon President and CEO Bryan Kennedy
Bryan Kennedy
158 Ratings
  1. 1 person found this helpful  

    Corporate Culture Needs Updating, Solid-ish Otherwise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Account Coordinator in Lafayette, CO (US)
    Current Employee - Technical Account Coordinator in Lafayette, CO (US)

    I have been working at Epsilon full-time

    Pros

    1) Many of your fellow TACs and more experienced team members will be very, very willing to help, which boosts personal growth where training does not.

    Result: Tighter-knit TAC-teams, a helpful culture, and increased efficiency. Nice!

    2) Management is generally more receptive to new ideas than your standard American office. The innovation isn't anything to write home about, but folks will hear you out, and change does happen with systems, albeit agonizingly slowly. I find that generally, you will have to bother your superiors for about one month per hour that the task will take.

    Result: Better morale. This is to be taken with a grain of salt, but being heard is, in and of itself, a positive experience.

    3) Reasonably okay educational resources.

    Okay, they're mediocre online classes.

    Okay, they're not particularly useful at all. Management will advise you to learn new things from YouTube.

    Result: I don't know I just wanted 3 Pros and 3 Cons gosh.

    <Everything else is pretty okay (i.e. compensation, benefits, etc.) and keeps this whole shebang at neutral.>

    Cons

    1) The job has become increasingly vertical-specific (divided by the type of client), making inter-vertical help difficult. Many will presume this to be a necessary evil rather than innovate, and the few who will push for efficiency are often shushed by corporate culture who just wants the wheels to keep on turning without falling off. This is an issue of internal culture with a major lack of willingness to innovate.

    Result: The TAC-role is unnecessarily difficult, especially when seeking out other verticals.

    2) To Sales, you are a button-pusher who is not worthy of their time when you actually fill quite an important role. No matter how much utility you generate for them, the company, and those around you, they will half-secretly hope that Epsilon automates your role out of existence.

    Result: The average TAC thus sees unnecessary difficulty spikes, poor communication, and a set of sales folks who do not care about them, which I'm sure eventually makes things more difficult for Sales in some manner, too. This is both demoralizing and inefficient. Sales culture must cease to see themselves as higher if TAC teams are to work with them effectively.

    3) While the educational tools available to any given associates are solid, introductory, role-specific education is abysmal, in part due to the fact that the nature of the job is so highly vertical specific, and the systems are taught at a vertical-agnostic level. When one complains, people will just default to talking about how they had to learn their job with no training whatsoever. That is the wrong way to think about education. Again, the local culture is problematic, but possibly improving.

    <Everything else is pretty okay (i.e. compensation, benefits, etc.) and keeps this whole shebang at neutral.>

    Advice to ManagementAdvice

    Modern companies will eat your lunch if you don't update both your systems and your ways of thinking about office-culture. I'm not talking expensive Google-esque perks. I'm a willingness to apply innovation and perhaps a more holistic view of company structure that lets all your people feel as if they're treated like people.

    It's a post-Dilbert world, now. Time to catch up.

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