Epsilon Jobs & Careers


Show:  All Results Last 7 Days
16 days ago

Brand Ambassador

Epsilon Lyndhurst, NJ

Epsilon is the industry's leading marketing services firm, with a broad array of data-driven, multichannel marketing solutions that leverage consumer… Epsilon


4 days ago

Account Executive

Epsilon Nashville, TN

Program Management Ensures agency compliance to client strategies Works well with agency resources and teams – Account, Strategy & Planning… Epsilon


4 days ago

VP, Enterprise Process

Epsilon Irving, TX

• Operations Process Integration – Integrate the ITIL Process with supporting operational function including (but not limited to) – Service Desk… Epsilon


13 days ago

Senior Business Systems Analyst - Project

Epsilon Irving, TX

- Participate in and help to coordinate all phases of the software development lifecycle for data, technology and marketing deliverables - Gathering… Epsilon


13 days ago

Compensation Analyst,Lead

Epsilon Irving, TX

· Manage monthly and quarterly incentive compensation processing, validation, analysis and distribution of incentive compensation reports and… Epsilon


27 days ago

Sr. Director, Global Delivery Services

Epsilon Wakefield, MA

of this role are: Facilitate offshore resource on boarding for new offshore engagements: • Work with Epsilon teams to understand their offshore… Epsilon


19 days ago

Email Producer/ Sr BSA, Digital Campaign

Epsilon Lafayette, CO

Sr. BSA’s will work collaboratively with Sales, Client Services, and relevant technology team members to ensure accurate and timely delivery of total… Epsilon


13 days ago

Technical Developer (C#)

Epsilon Wakefield, MA

Community Portal Technical Developer is responsible for design, and management of a development, deployment, and production support team working on… Epsilon


28 days ago

Digital Campaign BSA Lead

Epsilon Lafayette, CO

· Oversee/lead cross-functional builds assisting Client, Client Services, and Technology leads. · Client consultation… Epsilon


15 days ago

Director, CMS

Epsilon Wo

• Work with internal teams to whiteboard campaign flows before building in Eloqua • Build and execute marketing campaigns via Eloqua - activities… Epsilon


Epsilon Reviews

287 Reviews
3.2
287 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Epsilon President and CEO Bryan Kennedy
Bryan Kennedy
149 Ratings
  1.  

    Corporate Culture Needs Updating, Solid-ish Otherwise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Account Coordinator in Lafayette, CO (US)
    Current Employee - Technical Account Coordinator in Lafayette, CO (US)

    I have been working at Epsilon full-time

    Pros

    1) Many of your fellow TACs and more experienced team members will be very, very willing to help, which boosts personal growth where training does not.

    Result: Tighter-knit TAC-teams, a helpful culture, and increased efficiency. Nice!

    2) Management is generally more receptive to new ideas than your standard American office. The innovation isn't anything to write home about, but folks will hear you out, and change does happen with systems, albeit agonizingly slowly. I find that generally, you will have to bother your superiors for about one month per hour that the task will take.

    Result: Better morale. This is to be taken with a grain of salt, but being heard is, in and of itself, a positive experience.

    3) Reasonably okay educational resources.

    Okay, they're mediocre online classes.

    Okay, they're not particularly useful at all. Management will advise you to learn new things from YouTube.

    Result: I don't know I just wanted 3 Pros and 3 Cons gosh.

    <Everything else is pretty okay (i.e. compensation, benefits, etc.) and keeps this whole shebang at neutral.>

    Cons

    1) The job has become increasingly vertical-specific (divided by the type of client), making inter-vertical help difficult. Many will presume this to be a necessary evil rather than innovate, and the few who will push for efficiency are often shushed by corporate culture who just wants the wheels to keep on turning without falling off. This is an issue of internal culture with a major lack of willingness to innovate.

    Result: The TAC-role is unnecessarily difficult, especially when seeking out other verticals.

    2) To Sales, you are a button-pusher who is not worthy of their time when you actually fill quite an important role. No matter how much utility you generate for them, the company, and those around you, they will half-secretly hope that Epsilon automates your role out of existence.

    Result: The average TAC thus sees unnecessary difficulty spikes, poor communication, and a set of sales folks who do not care about them, which I'm sure eventually makes things more difficult for Sales in some manner, too. This is both demoralizing and inefficient. Sales culture must cease to see themselves as higher if TAC teams are to work with them effectively.

    3) While the educational tools available to any given associates are solid, introductory, role-specific education is abysmal, in part due to the fact that the nature of the job is so highly vertical specific, and the systems are taught at a vertical-agnostic level. When one complains, people will just default to talking about how they had to learn their job with no training whatsoever. That is the wrong way to think about education. Again, the local culture is problematic, but possibly improving.

    <Everything else is pretty okay (i.e. compensation, benefits, etc.) and keeps this whole shebang at neutral.>

    Advice to ManagementAdvice

    Modern companies will eat your lunch if you don't update both your systems and your ways of thinking about office-culture. I'm not talking expensive Google-esque perks. I'm a willingness to apply innovation and perhaps a more holistic view of company structure that lets all your people feel as if they're treated like people.

    It's a post-Dilbert world, now. Time to catch up.

    Recommends
    Neutral Outlook
    No opinion of CEO

Work at Epsilon? Share Your Experiences

Epsilon

 
Click to Rate
or