Epsilon Jobs & Careers


Show:  All Results Last 7 Days
16 days ago

Social Media Manager

Epsilon West Chicago, IL

Epsilon¹s Digital Delivery Group is seeking a Social Media Manager for its social media team to develop and execute compelling social media campaigns… Epsilon


28 days ago

Email Developer/ Coder

Epsilon New York, NY

/Duties/Functions/Tasks • Hand-code HTML and JavaScript to develop Web pages and HTML based emails. • Code corresponding text and viral… Epsilon


2 days ago

Relationship Manager – new

Epsilon Irving, TX +2 locations

The Relationship Manager (RM) is a key player within an account team and engagement with a client. The RM is responsible for the day to day… Epsilon


14 days ago

Bindery Operator

Epsilon Saint Louis, MO

• Operate letter shop equipment in a safe and efficient manner • Read and follow job instructions • Setup machines to produce job as… Epsilon


24 days ago

Director, Media Analytics

Epsilon Lafayette, CO

• Execute reports that match online and offline conversions to banner ad impression data, using existing tools and processes • Deliver reporting… Epsilon


24 days ago

Part-Time Payroll Coordinator

Epsilon Wakefield, MA

Include: · Assist the Payroll Supervisor in administering Epsilon’s TimeTrax time record keeping system · Communicate all time-sheet discrepancies… Epsilon


17 days ago

Brand Ambassador

Epsilon Lyndhurst, NJ

Epsilon is the industry's leading marketing services firm, with a broad array of data-driven, multichannel marketing solutions that leverage consumer… Epsilon


16 days ago

Director, Loyalty Strategy

Epsilon Chicago, IL

• Consult and drive clients through the loyalty engagement model including optimization, insight and strategic design, applying and leveraging… Epsilon


16 days ago

Account Executive

Epsilon San Francisco, CA +3 locations

PURPOSE The Account Executive works closely with the account and project management team in the design and implementation of dealer marketing… Epsilon


6 days ago

VP, Enterprise Process

Epsilon Irving, TX

• Operations Process Integration – Integrate the ITIL Process with supporting operational function including (but not limited to) – Service Desk… Epsilon


Epsilon Reviews

288 Reviews
3.2
288 Reviews
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Epsilon President and CEO Bryan Kennedy
Bryan Kennedy
150 Ratings
  1.  

    Corporate Culture Needs Updating, Solid-ish Otherwise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Account Coordinator in Lafayette, CO (US)
    Current Employee - Technical Account Coordinator in Lafayette, CO (US)

    I have been working at Epsilon full-time

    Pros

    1) Many of your fellow TACs and more experienced team members will be very, very willing to help, which boosts personal growth where training does not.

    Result: Tighter-knit TAC-teams, a helpful culture, and increased efficiency. Nice!

    2) Management is generally more receptive to new ideas than your standard American office. The innovation isn't anything to write home about, but folks will hear you out, and change does happen with systems, albeit agonizingly slowly. I find that generally, you will have to bother your superiors for about one month per hour that the task will take.

    Result: Better morale. This is to be taken with a grain of salt, but being heard is, in and of itself, a positive experience.

    3) Reasonably okay educational resources.

    Okay, they're mediocre online classes.

    Okay, they're not particularly useful at all. Management will advise you to learn new things from YouTube.

    Result: I don't know I just wanted 3 Pros and 3 Cons gosh.

    <Everything else is pretty okay (i.e. compensation, benefits, etc.) and keeps this whole shebang at neutral.>

    Cons

    1) The job has become increasingly vertical-specific (divided by the type of client), making inter-vertical help difficult. Many will presume this to be a necessary evil rather than innovate, and the few who will push for efficiency are often shushed by corporate culture who just wants the wheels to keep on turning without falling off. This is an issue of internal culture with a major lack of willingness to innovate.

    Result: The TAC-role is unnecessarily difficult, especially when seeking out other verticals.

    2) To Sales, you are a button-pusher who is not worthy of their time when you actually fill quite an important role. No matter how much utility you generate for them, the company, and those around you, they will half-secretly hope that Epsilon automates your role out of existence.

    Result: The average TAC thus sees unnecessary difficulty spikes, poor communication, and a set of sales folks who do not care about them, which I'm sure eventually makes things more difficult for Sales in some manner, too. This is both demoralizing and inefficient. Sales culture must cease to see themselves as higher if TAC teams are to work with them effectively.

    3) While the educational tools available to any given associates are solid, introductory, role-specific education is abysmal, in part due to the fact that the nature of the job is so highly vertical specific, and the systems are taught at a vertical-agnostic level. When one complains, people will just default to talking about how they had to learn their job with no training whatsoever. That is the wrong way to think about education. Again, the local culture is problematic, but possibly improving.

    <Everything else is pretty okay (i.e. compensation, benefits, etc.) and keeps this whole shebang at neutral.>

    Advice to ManagementAdvice

    Modern companies will eat your lunch if you don't update both your systems and your ways of thinking about office-culture. I'm not talking expensive Google-esque perks. I'm a willingness to apply innovation and perhaps a more holistic view of company structure that lets all your people feel as if they're treated like people.

    It's a post-Dilbert world, now. Time to catch up.

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