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5 days ago

National Partner Business Manger

CommVault Systems Seattle, WA

CommVault Systems


CommVault Reviews

118 Reviews
3.9
118 Reviews
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CommVault Chairman, President, and CEO Bob Hammer
Bob Hammer
77 Ratings
  1.  

    So far so great! Lots to learn, a wide range of technical skills in every team. Learning something new every day.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Support Engineer  in  Reading, England (UK)
    Current Employee - Customer Support Engineer in Reading, England (UK)

    I have been working at CommVault full-time for less than a year

    Pros

    Lot's to learn about the company and products, never a dull moment.

    I have learnt something new every day since I started (Over 6 months ago). There's a constant flow of work which makes the days fly by, in fact there's not enough hours in the day to fit everything in which leaves me looking forward to the next rather than dreading it!

    On boarding training when first joining the company is good, and further training programmes are always on going.

    Lots of avenues for progression.

    Location couldn't be better - you can walk to Reading train station within 2 minutes.

    There's a strong social atmosphere inside and outside of work which you can take or leave, as it's not everyones cup of tea (mixing with colleagues both inside and outside the work place).

    Cons

    Sometimes workload can get the better of you, but unless you ask for help it won't magically appear - this is just common sense really - your supervisor/manager is there to help, and are always willing to.

    Occasionally you may go to lunch late or leave a little late if you get stuck on a support call with a customer, however as it's round the globe 24/7 support you can always hand the case over to the next engineers on shift.

    Benefits package is reasonable - nothing amazing but good compared to other companies!

    Advice to ManagementAdvice

    It seems support is mostly measured on statistics (calls closed amount) which although is good to give employees targets to work towards, risks the quality of work and can cause stress if someone is seen to not be meeting these targets but they could be giving the best support in the world, just not closing as many calls as they are supposed to.

    Recommends
    Positive Outlook
    Approves of CEO