Front Desk Agent Interview Questions

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“In the past, when dealing with an irate customer, how were you able to communicate with the person and what was the outcome.”

“Describe a time when you went above and beyond for a customer.”

“where do you see yourself in the future”

“There really wasn't a difficult question. I spoke to other employees about their interview experience and they all said the same thing about the interview: short and easy. Everyone had over-prepared”

“Do you think you can handle a fast paced environment”

“All the questions were appropriate”

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“How would you deal with multiple angry guests?”

“Whats your salary expectations?”

“What was your most challenging experience to date?”

“Situational questions about a time you dealt with conflict and a time when you exceeded a guest expectations.”

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