Verizon Wireless Interview Questions in Atlanta, GA

Updated 17 Feb, 2015
Updated 17 Feb, 2015
21 Interview Reviews

Interview Experience

Interview Experience

47%
36%
15%

Getting an Interview

Getting an Interview

71%
12%
7%

Interview Difficulty

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Average

Interview Difficulty

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Average

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21 Candidate Interview Reviews Back to all Interviews

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  1.  

    Customer Service (Call Center) Interview

    Accepted Offer
    Positive Experience
    Difficult Interview
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2+ monthsinterviewed at Verizon Wireless (Alpharetta, GA (US)) in February 2015.

    Interview

    Applied online
    30+ day for hr call and test scheduling
    2+ days for scheduled testing (pay attention to details and do not rush)
    7+ days to one on one interview (they want to see how you will perform and they will ask to you to role play)
    14+ days to get job offer

    Interview Questions

    • Tell me about a time you.... (very star system based questions)   Answer Question
  2.  

    Customer Service Specialist- Call Center Interview

    Accepted Offer
    Neutral Experience
    Difficult Interview
    Accepted Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. The process took 1+ weekinterviewed at Verizon Wireless (Alpharetta, GA (US)) in October 2014.

    Interview

    I applied on a Friday. I was contacted about a week later by email requesting me to call a hiring director of still interested in the position. I did a prescreening call, a phone interview-2 days later-,and a ftf interview -2 days later-. My final interview was on a Friday and I was told I would be notified within a week on whether or not I would get the job offer. I was notified the following Tuesday-2 days later. I was offered the job contingent upon my background check and drug test. The phone interviews were pretty easy. Background info and situational questions were asked. They love the STAR format so make sure you know how to properly answer questions. The ftf interview was much harder. There were about 5 role play situation... I personally hate role playing... I did horrible on the role play but great on the other part. I start Nov 17...

    Interview Questions

    • Pick an item... cell phone or tablet and sell it to me   1 Answer

    Negotiation

    No negotiating at all

  3.  

    Customer Service Interview

    No Offer
    Easy Interview
    No Offer
    Easy Interview

    Application

    I applied online. The process took 5 daysinterviewed at Verizon Wireless (Alpharetta, GA (US)) in October 2014.

    Interview

    The interview process involved basic customer service questions. If you don't know how to answer the questions you will not get a second interview. I suggest you research how to answer there questions before interviewing.

    Interview Questions

    • No questions was unexpected.   1 Answer
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  5.  

    Sales Interview

    Declined Offer
    Negative Experience
    Difficult Interview
    Declined Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at Verizon Wireless (Atlanta, GA (US)).

    Interview

    Your standard "tell me about a time when..." Very hard and dry, not comfortable at all. You have no idea how the interview is going. I think the behavioral interview questions are necessary, but there should be a little time afforded to get to know the interviewee a little.

    Interview Questions

  6. Helpful (7)  

    Customer Specialist Interview

    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 weeksinterviewed at Verizon Wireless (Alpharetta, GA (US)) in May 2014.

    Interview

    Process took 4 weeks and 1 day.

    May 5, 2014 - I applied online.
    May 6, 2014 - I received an email from a Verizon Wireless Recruiter stating that he wanted to schedule a phone interview.
    May 8, 2014 (9:30am) - My scheduled phone interview. Lasted 30 minutes. My interview was with another person. A lady this time. Basic questions about your previous employment. Why you left those jobs and why you are pursuing a career at Verizon. She asked about the Credo. Make sure you state basically what you liked about their Credo. She asked a few behavioral questions but nothing hard at all. Answer the questions in STAR format. After the interview she wanted me to proceed to the next step. The next step was the assessment. She emailed me over the location and additional information I would need.
    May 13, 2013 - I went to the Verizon location and took the assessment. It took roughly 2 and a half hours. The assessment was 7 parts. Cant really remember the parts but its a lot of instructions on each part so you really have to be focused and concentrate. You can over think something that could all be so simple. It really a mixture of typing, multitasking, following instructions, and listening. After the assessment you go into the HR room and they let you know right then if you passed or failed. I passed YAYY ME!!!. So the first recruiter let me know that someone would be calling me to schedule the second interview. Later that day someone did call and scheduled me an interview for that Friday.
    May 16, 2014 - My second phone interview. Lasted 45 minutes. This interview was much like the first. This time is was a third person. Another lady. She asked about the resume. She asked behavioral questions but they were a little more in depth and she asked a little more questions. After the interview she told me that I advanced to the next step which was a face to face interview. She informed me that someone would be calling to set up that interview as well. Another person called. (So many different people throughout the process but they were all nice). She scheduled me a time and location to come in and interview with her.
    May 19, 2014 (13:30pm) - Arrived on the site and had the interview. It lasted an hour. The interview was three parts. First part was basic questions about my ability to work, the position, and basic small talk. The second part was behavioral questions. The third part was you listening to sample phone calls from customers and analyze them and she asked about three or four questions after each recording, That part was a little difficult for me but I felt it went well.
    May 20, 2014 - I received a phone call with the Customer Specialist job offer contingent upon the passing of a drug test and background check. She informed me on everything. I had to go and get a paper to write it all down. This different lady which I the final lady I would be dealing with sent me an email stating that I needed to do a drug test and consent to a background check. Took the drug test the next day. The background check
    took forever. Much like most I heard.
    June 3, 2014 - I received a call stating that everything was received and cleared.
    June 16, 2014 - START DATE!!!. Super excited.

    Best interview process ever. I felt like I actually earned the job, Have a great advancement program I discussed with all of the interviewers.

    Interview Questions

    • Most difficult to me was in the face to face interview having to answer the questions to the recording.   1 Answer

    Negotiation

    No negotiation. Offer was set before your initial first phone interview. Reasonable offer I think.

  7. Helpful (1)  

    Marketing Manager Interview

    No Offer
    Neutral Experience
    Average Interview
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied through a recruiter – interviewed at Verizon Wireless (Alpharetta, GA (US)) in February 2014.

    Interview

    I was contacted twice for one position with. Once in November and then again in February through recruiters for Verizon. I had one phone interviews each per recruiter, then I was asked for a face-to-face with the hiring manager after the second. The interview went well, but I never heard back.

    Interview Questions

    • Give me an example of a project you did when you did not have Management's approval, but you felt it necessary to proceed?   Answer Question
  8.  

    Retail Sales Representative Interview

    No Offer
    Negative Experience
    Easy Interview
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Verizon Wireless (Kennesaw, GA (US)) in October 2013.

    Interview

    Initial phone interview with recruiter, standard behavorial questions. Went in and interviewed with 2 store managers, standard star based interview. One manager was constantly texting during the whole interview, the other one seemed engaged, yet was chewing gum. Totally classless behavior from the store managers. Not surprising considering their poor customer service in general.

    Interview Questions

    • Nothing unexpected. Same useless questions everyone asks   Answer Question
  9.  

    Customer Service Representative Interview

    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through other source. The process took 2+ monthsinterviewed at Verizon Wireless (Atlanta, GA (US)).

    Interview

    One on one interview

    Interview Questions

  10. Helpful (1)  

    Entry Level Software Engineer Interview

    Declined Offer
    Positive Experience
    Average Interview
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1+ weekinterviewed at Verizon Wireless (Atlanta, GA (US)) in May 2013.

    Interview

    A high level technical interview was given in person and some questions about java were asked. No code was asked to be written and no code was presented during the interview. A few days later HR called me and gave me a 1 hour interview about my background. An example questions: "What is encapsulation?" "What are the data types in Java?"

    Interview Questions

    • I was surprised to face a phone interview by the HR department after the in person interview. The HR person asked me a lot of questions like: "Tell me a time when you had to over come a challenge".   Answer Question

    Reasons for Declining

    Took a different offer

  11. Helpful (2)  

    Customer Service Representative Interview

    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1+ weekinterviewed at Verizon Wireless (Alpharetta, GA (US)) in January 2013.

    Interview

    First I received a phone call to set up the job screening. I was good just the normal questions, why do you want to work here....why are you leaving your current employer, what do you think about our Credo etc. then once you pass that you are able to set up the first phone interview in which they will go more in depth about your job history and give you situational questions. Then if you pass that section they will schedule your for the assessment. They assessment was not difficult but you do have to pay attention to the directions and practicing your typing and multitasking skills. You receive our results the same day then they schedule you for your last phone interview. They ask you the same questions as the first interview just more I specific just to make sure your staying consistent, then once your have the last phone interview your have a 45 min face to face interview in which she ask a lot of situational and personality questions and you have to listen to some scenarios and give your opinion. Overall the hiring process can take a while but it was fun and worth it!

    Interview Questions

    • None of the questions are difficult just remember to answer in the STAR format.   Answer Question

    Negotiation

    They present you with the offer over the phone making sure to highlight e wonderful benefits they ask if you have further questions and once you agree they email you the offer to sign.

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