Urban Outfitters Sales Associate Interview Questions

Updated 23 Oct, 2014
Updated 23 Oct, 2014
325 Interview Reviews

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1 person found this helpful  

Sales Associate Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied online. The process took 2 weeksinterviewed at Urban Outfitters in July 2014.

Interview Details

The process took about 2 weeks. I applied online and got an email inviting be to their open interview, so I went. I didn't even know there was an open interview for anyone at all, even if they were just shopping and saw the poster so there were probably over 200 people. Everybody lined up and there were 4 interviewers. The interview was 1 on 1 - a sales associate would tell us which of the 4 interviewers to go to when it was your turn. I was very lucky because the guy that ended up interviewing me was actually the manager who read my application. Interview was fairly easy - mostly about what you like to do and personality questions.
The next day i got an email asking me to do the video interview from Hirevue. The interview was pretty easy as well, even though i was super awkward talking to myself in front of a camera and i felt that I wouldn't make it through to the next step, but sure enough i did!
After the weekend I got an email asking me to complete the ethics quiz / opinion survey. The questions were mostly straight forward but some of the questions threw me off and were tricky. You need to take your time to read carefully. Since i got an email back a day after for all the other times, I was sure i failed this survey since i didn't get anything, but 2 days later at night, I received an email inviting me to a 2nd interview.
So i went, and was super nervous because I knew if I messed up here i'd be screwed. And yes, i messed up pretty bad because when telling the manager about myself I accidentally told him I had no talents... oops. But he was very nice about it, and carried on a conversation about how we all find our talents sooner or later and asked me about my hobbies, basically helping me find my talent. Overall, I think there were 3 questions because we spent most of the time making conversation about music, school, life, etc. The questions were more serious than the first though, as it asked about what you know about the job and such.

So, after that mistake i made and being super awkward at my 2nd interview I was sure i didn't get the job.. There were around 10 others at the 2nd interview. But today I get a call from the manager offering me a job and excited doesn't being to describe my feelings right now! I don't even have any retail experience! (And in Canada they hire at any age, not 18 like the other posts say, although I'm sure it'd be better to be over 16.)

Interview Questions
  • If money wasn't an issue, what kind of party would you throw?   Answer Question
Accepted Offer
Positive Experience
Easy Interview

Other Interview Reviews for Urban Outfitters

  1.  

    Sales Associate Interview

    Anonymous Interview Candidate in Vancouver, BC
    Anonymous Interview Candidate in Vancouver, BC
    Application Details

    I applied online. The process took 2 weeksinterviewed at Urban Outfitters in July 2014.

    Interview Details

    I went to a job fair they were holding in store. I was the first to arrive and received two short interviews. The first was with two team leaders that asked me more about trends, my personality, and why I wanted to work there. The second was with the store manager and he asked more questions that had to do with the actual job such as customer service, receiving bad criticism, and availability. He then told me he'd contact me later. The next day I received an email asking me to do an online interview using the HireVue app. It asked 4 very easy questions, the first asking to draw a picture and describe it. Then I waited another week for an email with a request to complete an ethics survey. Mostly had to do with doing drugs on the job, loss prevention, etc. Essentially, you answer how you would if you wanted to work there. (Be a goody two shoes). Now I am waiting to see if they will contact me with an offer or not.

    Interview Questions
    • If you could combine two any two animals together, what would they be?
      Describe the last time you received bad criticism.
      Describe the last time you received good customer service.
      Draw a picture of yourself and describe it.
      What's one item you could not live without?
        Answer Question
    No Offer
    Positive Experience
    Easy Interview
  2. 1 person found this helpful  

    Sales Associate Interview

    Anonymous Interview Candidate in Toronto, ON
    Anonymous Interview Candidate in Toronto, ON
    Application Details

    I applied online. The process took a weekinterviewed at Urban Outfitters in April 2014.

    Interview Details

    Applied online and got an email the next day asking me to come in for an interview. The interview was really disappointing. It was a group interview were we were asked three questions: Why do you want to work for UO? What are you passionate about? and Describe a time when you had to deal with a bad customer. The interviewer told us to keep our answers short and simple which was, again, very disappointing.

    Interview Questions
    • All were typical interview questions but I guess "what are you passionate about?"   Answer Question
    Reasons for Declining

    I realized that I actually did not want to work there at all and I only applied because I need a job. Additionally, many of the employees were a bit too "weird" for me.

    Declined Offer
    Negative Experience
    Easy Interview
  3.  

    Sales Associate Interview

    Anonymous Interview Candidate in Toronto, ON
    Anonymous Interview Candidate in Toronto, ON
    Application Details

    I applied online. The process took 2 daysinterviewed at Urban Outfitters in April 2014.

    Interview Details

    I applied online and received an automated invitation to their group interview being held the next day. I showed up and there was a mass of people there... I would say about 25+ people. Needless to say, it was a longer wait. We were spilt into groups of six and interviewed by one of the assistant managers. She did a good job of making us feel comfortable and engaging an individual who was quiet in my group when everyone had said their answer. She was really encouraging and friendly as well as conversational. She said the store was looking to hire as many people as they like, as they didn't have a set number, but it was based on who they thought had the potential to be a great sales associate. Either before or after the group interview you are sent a drug/shop theft basic knowledge test to take online. Everyone in group had already done the quiz, and the results are sent to headquarters. I think because I had applied the day before, I was sent the email afterwards. How it basically works is once she asks a question any person in the group can speak or choose not to speak. It was very informal.

    Interview Questions
    No Offer
    Average Interview
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review
  5.  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ monthsinterviewed at Urban Outfitters in March 2014.

    Interview Details

    I applied online in January and didn't hear anything until March. First they sent me an online "opinion" survey to complete which had many questions about morals and ethics and drugs. It was really easy and only took 10 minutes. Then I went to the group interviews. There were 5 others in my group and one interviewer. It was super relaxed and was way more like a conversation than an interview. I'm usually terrible at interviews and I get really nervous but this was completely different. They asked 4 questions: why urban outfitters? Give an example of a time you had to deal with a difficult customer? What is your biggest passion? what was the last concert you went to? This phase was really to learn about your personality. You don't have to answer every question, but make sure you answer most and try to be first, but don't seem too pushy. They requested a second interview for me which will be one on one and it's tomorrow. Just be yourself, dress the part, and be friendly and you will get it.

    Interview Questions
    • why urban outfitters? Give an example of a time you had to deal with a difficult customer? What is your biggest passion? What was the last concert you went to?   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    Sales Associate Interview

    Anonymous Interview Candidate in Kingston, ON
    Anonymous Interview Candidate in Kingston, ON
    Application Details

    I applied online. The process took 2+ monthsinterviewed at Urban Outfitters in March 2014.

    Interview Details

    Process took a little over a month. Submitted resume + cover letter online. Got an email inviting me to open interviews. There were 4 other people in my interview. The questions they asked were focused on personality (so you gotta be creative with your answers). I got an email a few days later with the online ethics quiz. You just have to answer it like a goody two shoes. Some questions may be a little tricky, but just answer it logically. Then, I didn't hear anything back for a good 2 weeks - I thought I didn't get the job. But they emailed me one day asking me to come in for a second interview. I showed up for my interview probably 15 mins early (I was the first one there), and there were 7 other people in my interview group. This time, they mixed in personality questions with more serious interview questions. Just make sure you're either the first or second person to answer and never copy someone else's answer - if you do, make sure to elaborate on it. The next day, I got the call telling me I was hired!

    Interview Questions
    • If you could have any super power, what would it be?
      If you could change anything about this store, what would you change?
      Name a celebrity that you think embodies the UO motto.
        Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Sales Associate Interview

    Anonymous Interview Candidate in Vancouver, BC
    Anonymous Interview Candidate in Vancouver, BC
    Application Details

    I applied online. The process took 5 daysinterviewed at Urban Outfitters in October 2013.

    Interview Details

    Heard my friend's sister got in recently so i decided to give a shot as well. Applied online on friday and was sent an automatic survey to complete online. The survey focused primarily about work ethics, just be smart about it. I did the survey on saturday and received a phone call about 10 minutes later, which shocked me. Told to go to a group interview on sunday so i did. Only 3 people in total that came and the interview was easy and relaxed. Just questions like why urban outfitters? what is good customer service? Whole interview lasted about 25 minutes and we were told to come back for an individual interview on tuesday. So on tuesday i came and got an individual interview, pretty much same questions as group interview and was offered the position on the spot.

    Interview Questions
    Negotiation Details
    asked for my other job's wage and matched it.
    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    Sales Associate Interview

    Anonymous Interview Candidate in Montreal, QC
    Anonymous Interview Candidate in Montreal, QC
    Application Details

    I applied online – interviewed at Urban Outfitters in October 2013.

    Interview Details

    I applied, I was sent a link to a quiz with double-edged statements that you had to disagree or agree with like "I used to be late all the time, but now I'm not". I then got an email telling me to come in to their interview.

    Interview Questions
    • They were simple questions - what are the latest trends, what did you like the least about your last job, why ou   Answer Question
    No Offer
    Negative Experience
    Average Interview
  9.  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Urban Outfitters.

    Interview Details

    I applied to the website and received an e-mail a few days later (which I assume to be automated) telling me to come in for a group interview. The interview was pretty short, about five questions.

    Interview Questions
    • Tell me about an instance wherein you caught a co-worker do something that he/she was not supposed to do.   Answer Question
    No Offer
    Negative Experience
  10.  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Urban Outfitters in June 2013.

    Interview Details

    I applied online on the UO website. The online application consisted of questions about yourself regarding music, fashion and personal interests. Be as detailed as possible!!! And also remember to be yourself because they might question you on it later. About 2-3 weeks later, I recieved an email inviting me to attend a group interview. There were two people interviewing us (we were about 7 people) and they made us feel very relaxed and comfortable. Remember to speak up and try to be the first to answer so they see you're interested. They asked questions such as: Why Urban? Example of good customer service? Who would you describe as a leader? A time you didn't follow directions? Previous experience? The interview started with us simply introducing ourselves so make sure you seem unique and stand out from the rest. It lasted about 45 minutes and before we left, they asked us to email them 2 references. When I got home, they had emailed me a link to complete a survey online. Be careful with this- some questions are tricky. So now I'm just waiting for a call back!

    Interview Questions
    • Why UO?
      Who's a leader to you?
      Who do you look up to?
      Good/bad customer service?
        Answer Question
    No Offer
    Positive Experience
    Easy Interview

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