UnitedHealth Group Interview Questions & Reviews
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Business Development Interview (Neutral Experience; Easy Interview)
I applied online and the process took 3 days - interviewed at UnitedHealth Group in January 2013.
Interview Details Very easy interview given by a couple of senior managers that did not seem very educated in HR or interviewing process. They asked what seemed to be some very standard questions giving little thought to actually explaining the role and then offered me the job on the spot. I told them that i would think about it then decided to turn them down because I had serious reservations about the management.
Interview Question – Where do you see yourself in 5 years? Answer Question
Reason for Declining – No confidence in management
Customer Service Representative Interview (Negative Experience; Average Interview)
I applied online and the process took 2 weeks - interviewed at UnitedHealth Group in June 2014.
Interview Details In the beginning, I was very excited about applying and interviewing for UnitedHealth Group. I felt my qualifications and experience would definitely be an asset to the company. My entire career is and have been focused on customer care and providing efficient service. I have over achieved in all of my corporate position and was thrilled to become a part of UnitedHealth Group and their Clients. To begin with, The application process was extremely long. You were asked to complete several behavioral questions as well as taking an online assessment of calls and selecting the response which best answers the customer concerns. I completed the application process and was contacted by a recruiter for UnitedHealth Group who completed another mini qualification interview.Once she determined I was a good candidate, I was scheduled for a video interview which requires you to answer another set of behavioral questions.Once that process was completed, I was contacted again by the same recruiter who said I passed the video interview, and would schedule me for a phone interview for the following day. The next day, I completed my interview and the recruiter was very impressed and wanted to schedule me for another phone interview with the hiring manager. He was unable to, but scheduled me for a face to face interview for the following day. He was very pleasant and seemed very excited to schedule me to come in. The interview process from this point was great until I was scheduled for the Face to Face interview. This is where I felt very disappointed with the Hiring process. When I arrived at UnitedHealth group, those who were scheduled for an interview were sat in a lobby area to wait for their respective interviewer.During that time, current employees were walking through the lobby and were very loud and seemed like a group of recent high school graduates(18-20). They were not very professional and even made some uncomfortable comments as they walked through the lobby. During the wait, several employees walked through and were not very professional.For example, One employee was rapping as he walked through the lobby. Another employees, was wearing flip flops as she left the building.This contradicted what a lot of what UnitedHealth Group claimed to be.
I was finally called for my interview and greeted by the manager who was late for my interview. Once we sat down, it was clear that the manager was not really prepared for the interview . I was asked a few of the same behavioral questions and answered them just as I did on the three prior interviews that I successfully completed. There was nothing difficult about the face to face interview. I was told that I would receive a call back in 3-5 days. The next day I received an email saying I did not get the position. I did not understand how I successfully passed and completed three interviews which were very in depth about my qualifications with the recruiter just a few days ago and did not pass a face to face interview which asked me the exact same questions I was asked before? I truly felt that the hiring manager was either intimidated by my qualifications or I did not fit the current trend & culture of that particular location.
Overall, I felt that once I came in for the face to face, the UnitedHealth Group managers there already made their decisions once they were able to see who I was. I did not feel that my experience or qualifications from that point on were looked into or had anything to do with getting the job offer. My time was also not valued as a candidate since my interviewer was late. Also, Usually by your second interview, you are very confident that you have landed the job. To have Four Interviews and go through an extremely long process to still get an email stating you were not selected seems a little inconsiderate.
Interview Question – All of the questions were behavioral questions and very easy Answer Question
Case Review RN Interview (Positive Experience; Easy Interview)
I applied online and the process took 5 days - interviewed at UnitedHealth Group in July 2014.
Interview Details Applied online in the evening. When I checked my email the next morning, I had an invitation to do a video interview thru HireVue. I got an invitation thru HireVue and one from the UHG recruiter. That was a new experience for me, but it must have went ok, as the following morning I had an invitation to set up an interview with a recruiter. That was also scheduled electronically. I picked the time/ date. I did review the information on the career area for UHG prior, reviewed my resume and gave myself a pep talk. The telephone interview lasted 30 minutes. It was painless. The next step in the hiring process is another telephonic interview with a nurse manager. The recruiter did bring up salary expectations, (? Is that premature? ). I did not plan on talking about money, but it was nice to know what I was getting into. She was very frank which I appreciated.
I am hopeful to get another interview and an offer, but haven't gotten to that point yet.
*no offer yet, will update this later*
Interview Question – Describe your work history and other general questions. Answer Question
Supervisor Customer Service Interview (Positive Experience; Average Interview)
I applied online and the process took 3 weeks - interviewed at UnitedHealth Group.
Interview Details It started with an online application. Within the next 3 days I was contacted by recruiter, who went over basic screening questions to ensure that I didnt lie on my resume and that I was a good fit for the position. Finally there was an in person interview. Overall a good experience and company to work for.
Interview Question – No questions out of ordinary Answer Question
Negotiation Details – No, salary was frim
Very Easy Interview
Telephonic Case Manager Interview (Neutral Experience; Very Easy Interview)
I applied online and interviewed at UnitedHealth Group.
Interview Details I applied online and a couple weeks later received a call from HR. I interviewed with HR, then a week later received a call to set up an in person interview with the hiring nurse manager. I had an in person interview with two nurse managers who both had an associate degree in nursing. One of the nurse managers had 2 more years of nursing experience than me in the same arena and the other nurse manager had less years of experience than me. They were polite and both reviewed my resume, asking me questions about my background and quizzed me on medications for a few chronic conditions. I thought the interview questions were fairly easy. A couple weeks later I received a generic email stating, “Unfortunately this position is no longer available at this time”. A few of my colleagues also did not receive offers; also interviewed by the same two clinical managers. Is it because we had our BSN and the two that interviewed us did not……. or we were not the “right fit”?
Interview Question – All questions were fairly easy. Answer Question
Customer Advocate Interview (Neutral Experience)
Interviewed at UnitedHealth Group
Interview Details Currently in the process of conducting a phone interview with this company today. Did assessment test a week ago and video interview. The process seems straight forward thus far, it has been about 3 weeks since I first applied.
Anonymous Interview (Positive Experience; Easy Interview)
I applied online and the process took 5 weeks - interviewed at UnitedHealth Group in June 2014.
Interview Details It was pretty long. The online job status update doesn't provide much insight about your application status. Other than that I really enjoyed interviewing for UHG. I did like how they conducted the face to face interviews. Got a job offer same day. Did negotiate my offer. Passed all the background check and drug test. Can't wait to start.
Advice to anyone interviewing please do as much research about the company as possible. It does payoff.
Interview Question – They were all pretty straightforward. Answer Question
Negotiation Details – Always negotiate salary/benefits.
Senior Business Analyst Interview (Positive Experience; Average Interview)
I applied online and the process took 1 week - interviewed at UnitedHealth Group in January 2014.
Interview Details Interview was very innovative and the hiring process was quick. They quick numerous interview within the assigned department. Individual interview was conducted through an online system, when selected a one-on-one interview was conducted with hiring manager and finished off with additional members of assigned team.
Interview Question – There was not a difficult question or situation that occurred during the interview process, it was smooth and easy. Answer Question
Intern Interview (Positive Experience; Average Interview)
I applied through college or university and interviewed at UnitedHealth Group.
Interview Details First I had to fill out the online application. After being contacted i had to do a recorded interview that was on a webcam (no personal interaction.. the program would ask you the questions and gave you a couple minutes to answer and when you were done answering you could press a button for it to stop recording) Then i had an onsite interview with a panel of employees.. very informal.
Interview Question – None, very conversational interview Answer Question
Negotiation Details – None
Very Difficult Interview
Agent On-Boarding Operation Representative Interview (Neutral Experience; Very Difficult Interview)
I applied online and the process took 4+ weeks - interviewed at UnitedHealth Group in June 2014.
Interview Details The interview process was long and brutal.
I applied for the position online using the UHG website. After submitting the application, I received a confirmation email informing me that a recruiter would be in touch if I met the qualifications for the positions.
About two weeks after submitting the application, I received a call from a recruiter who discussed the inner-workings of the position with me as well as verified a few points on my resume. At the end of this discussion, she informed me that I had to complete a virtual online interview using "HireVue" in order to be moved further in the process. That evening, I completed the virtual interview which consisted of four fairly simple situation-response questions.
The day after completing the virtual interview, the same recruiter called me back to schedule a phone interview. The phone interview was scheduled for the following morning.
The phone interview with the recruiter lasted about thirty minutes, and consisted of an in-depth review of my resume, computer skills, education, and several questions pertaining to how I react in different work situations. At the end of this interview, the recruiter informed me that I would be further contacted if I was chosen to move along in the process.
About one week after the phone interview, I received a call from a different recruiter who had a few more questions for me regarding my resume and education history. She again informed me that I would be notified if I was chosen to move forward.
One day later, I received a call from yet a different recruiter, who invited me to come in for an in-person interview. I was instructed to dress professionally and bring a professional resume. I scheduled this in-person interview for the following day.
The in-person interview was with a department supervisor and a high-standing employee in the department. They were both extremely friendly and asked me several questions about my work history, how I respond to various issues in the workplace, among other topics. They were helpful with all questions I had and very enthusiastic about their jobs. This interview lasted just under one hour. At the end of this interview, the supervisor informed me that there would be second-interviews conducted, and that I would be informed within a few days if I was chosen to proceed to the second-interview.
Four days later, I received a call from a recruiter who told me that I was selected for a second interview. I scheduled the interview for later in that week.
The second interview was with a different supervisor and another employee from the department, and only lasted about twenty minuted. I was asked a few more situation-response questions, the job was explained further, and my questions were answered. I was informed that I would be given a decision in 2-3 weeks.
Exactly three weeks after my second-interview, I received a phone call from the first supervisor I interviewed with offering me the position.
Interview Question – Give me the three best reasons that I should hire you. Answer Question
Negotiation Details – It seemed pretty take-it-or-leave-it.
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