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US Airways Interview Questions & Reviews

Getting the Interview  125 Interviews

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Interview Experience  112 Ratings

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125 interview experiences
Updated May 15, 2013
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Flight Attendant at US Airways

Accepted Offer – Interviewed on Charlotte, NC (US) Mar 2013 – Reviewed Mar 15, 2013

Interview Details You will be asked to describe in your own words, what do you think makes a great flight attendant? You'll have 60 seconds to answer. You'll need to state your name, where you're from, and answer the question. THIS is when you're being judged the most. They (the recruiters) are scrutinizing your appearance, your stance, your diction, how well you speak, all of it. Give your best impression, and make it a lasting one. My advice, is do what I did. Pretend that the recruiters aren't there. And ONLY scan the room and look at your peers (the other candidates). Pretend you're on the plane giving instructions, or some big presentation. Smile when you speak, speak clearly and at a steady pace. And wish everyone there, good luck. Doing so, will show you as being humble.

Next is the narrowbody aircraft mockup. They have you sit in the jumpseat, fasten the seatbelt and shoulder harness and grab equipment from the overhead bin. You will be required to reach in the bin (way back against the fuselage) pick it up and lift if out (which might weigh about 15-20 pounds) and lift and put it back in the bin. You will also be required to take off your shoes. Ladies AND gentlemen. So wear clean socks. :o)

Afterwards, the one-on-one/ face-to-face interviews will commence. They will ask conventional scenario questions that pertain to customer service experience you may have, and if you have prior airline experience, feel free to relate some of it. But don't relish too much on your prior airline experience, they welcome the experience, but don't make it seem that you're so set in your past flight attendant life, that you wouldn't be a good fit in your potential new flight attendant life at US Airways. My best advice is to search within this site for the questions, or run a search online for "STAR Interview Questions" so you can prep for it. (STAR "Situation, Task, Action and Results")

Sometime in the day usually around 12 noon, lunch will served. You'll have 30 minutes to eat. Although the telephone recruiter may have said (and the email) "Bring a book as there will be some downtime in the day" by all means, DO NOT BRING A BOOK. That's a test, in which you will fail. The lunch break is for eating, but more so for socializing. Get to know the other candidates. PLEASE PLEASE socialize. You are being watched, trust me. Dont make it a habit of staying in the same seat you were, when you first got there. Play musical chairs, every chance you get, move around, change your seat, sit with another group of people and chit-chat with them. Then switch again, move and sit in another part of the room. And make sure, the recruiters know and see that you've move. Ask a question when they come back in the room. THEY LOVE QUESTIONS, so ask, ask, ask away. That's a way to let them know you're eager to learn and are truly interested. *FORMER/CURRENT F/A's* this goes for you too. Ask questions, if you already know the answer. Play the fool so-to-speak, and humble yourself. DO NOT come as a know it all.

Once lunch is over, they come back with a list. Usually a Human Resource Rep comes in, and says when your name is called, you are moving toward the next step in the interview process. Which is code for, "the shuttle van is here to take you back to the airport" This is the round folks are cut. The object is not to have your name called at that time. Once all the names are called, and they are gone. The HR Reps says you all have made the first round, and the next round is a group activity. IF you've gotten here, then they really liked you. BUT that does not mean you are 100% safe. I can't stress enough to participate, participate, PARTICIPATE. And socialize, socialize, socialize. There isnt a right or wrong thing to do or say in the activity, they just want to see team work, give and take, a leader and follower, but they DO NOT WANT A BOSSY LEADER or a LAZY FOLLOWER. All of you in the group, should participate and show eagerness and willingness to achieve what the activity asks of.

Frankly, if you get cut at this round, then you deserve to be sent to the airport and home. After the activity, we all discuss it and our thought process. After that, the recruiters leave the room and deliberate again. IF the HR Rep comes back in the room with a paper and your name is called, its bye bye time. Two people were called again, for lack of participation and the other was being over-bearing possibly. Afterwards, they ask the remaining candidates to collect their belongings and go to the wide-body aircraft mock-up, and after an discussion of the widebody, its revealed that you've pass all rounds and will receive a written conditional job off. (Despite they said in the beginning that you would know their decision within 48 hours. but thats for those who didnt make it)

After the joyish tears, you sign paperwork, take your ID picture, and get finger printed. And you're on your way to the skies.

Interview Question – My best advice, do your homework.
The recruiting staff was SOOOOOOO nice. They said, "welcome to the family" and it did feel like a family. Good luck, I hope this helps someone.
  View Answers (3)

Negotiation Details – I accepted the terms of employment.

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Flight Attendant at US Airways

No Offer – Interviewed in Charlotte, NC (US) May 2013 – Reviewed May 15, 2013 New

Interview Details I attended the US Airways Flight Attendant Recruitment offering on May 8 2013 in Charlotte NC. If their is one thing to know is that US Airways absolutely does discriminated against the 35 and older group. We were all let go. Believe me, no sour grapes here. I am more than qualified and none of us were granted a F2F or even asked for our resume. Shame on all the phony recruiters in the group. So proud to be a FA, that's why their recruiting. Their is a reason for everything. Think: TAKEOVER!!!

Interview Question – In the event of an air crash, what 5 survival items would be of most help. PS: my group had 4 of 5, was let go soon after. Takeaway: The correct answers do not matter!!!   Answer Question

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Fleet Service Agent at US Airways

Accepted Offer – Interviewed in New York, NY (US) May 2013 – Reviewed May 15, 2013 New

Interview Details Had an over the phone interview. I was asked about 6 questions about previous work history.

Interview Question – What was the most stressful situation i had to deal with and how did i overcome it.   Answer Question

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Strategic Forecast Analyst at US Airways

Accepted Offer – Reviewed Apr 25, 2013

Interview Details First phase is a phone interview discussing general questions about Yield Management and the Airline Industry.
Second phase is an on site visit including lunch with an analyst and interviews with two managers. They also administer a math test. The interviews delve deeper into knowledge of Revenue Management techniques and how you assess valuation and probability in air pricing.

Interview Question – There a few random questions asking you to measure the market size or airline size which how they are phrased and sequenced could throw you off a bit.   Answer Question

Negotiation Details – After a few an offer is usually sent out at the salary you provided.

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Intern at US Airways

Accepted Offer – Interviewed on Knoxville, TN (US) May 2010 – Reviewed Apr 23, 2013

Interview Details Very straight forward. Very relaxed. Be honest if you don't know about aircraft.m I didn't know anything, but I had enthusiasm. They want spunk. Show how hard you are willing to work (and don't be desperate).

Ask lots of questions about how the airline runs. Look excited. Be excited.

Interview Question – When did you have a disagreement with a manager and how did you handle it?   View Answer

Negotiation Details – No negotiation.

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Intern at US Airways

No Offer – Interviewed in Feb 2013 – Reviewed Apr 22, 2013

Interview Details I had 2 phone interviews after applied online. The first round was pretty basic, like why interested in the company/position, knowledge of airline industry. The second round was discussing about the revenue management project, like parameters to be considered.

Interview Question – How to decide the size of an airline company   Answer Question

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Flight Attendant at US Airways

No Offer – Interviewed in Mar 2013 – Reviewed Apr 15, 2013

Interview Details applied online. received a phone interview in less than 24 hours after i completed the online application. phone interview lasted roughly 45 minutes. at that time i was invited for a second interview in phoenix, arizona, and yes the company paid for the flight to the interview. i was told that i needed a valid passport, my license, birth certificate, social security card, 10 years of employment and 5 years of residence. Attire for the interview was business casual, weight requirement (you have to fit comfortably in the jump seat) height (without heels, you have to be able to reach in the overhead compartment and remove safety kit, then successfully put it back). we were then asked to stand up and tell the group who we were and what made a good flight attendant in 1 minute. from there we were called in for one on one interviews in the same room as 6 other interviews being conducted at the same time. once the interviews were completed lunch was then served. after lunch the first elimination came which dismissed all persons 35 and older, those who did not fit in the jump seats, tattoos showing, those not in proper business attire, those who stayed to themselves and did not speak to anyone else in the group, those who inquired on vacation and days off were the first dismissed. 20 minutes later the 2nd dismissal began. which included those of us in the 30 to 35 yr old range, no panty hose, hair touching our collars and who were not in black and white attire or wearing pearls. also any heels 3 1/2 inches are higher are a no no,

i have been offered a position with another airline of which i took everything i learned from usairways and did things differently the second time. to successfully get hired with US Airways, ladies where black skirts with matching jacket, skirt needs to be 1 inch below your knee, white collard dress shirt, hair pinned or in a professional ponytail, one pair of earrings with tasteful simple necklace. natural make-up (mascara, blush and lipstick are a must) talk to everyone in your room, no matter where they are from, guy or girl, make sure you are friendly. speak clearly avoid uhm and stay within your minute description. 3 inch heels closed toe with skin tone pantyhose or black.

Interview Questions

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Flight Attendant at US Airways

No Offer – Interviewed in Phoenix, AZ (US) Apr 2013 – Reviewed Apr 14, 2013

Interview Details I applied online, next day phone interview and was offered f2f, flew out 6am in the morning to PHX.
Company presentation, Group interview, one on one, group activity......
but i was called out after one on one.
I had no energy and confidence.
Get good rest and be confidence!!!!!

Interview Question – If the companys policy changes but you do not agree what would you do?   Answer Question

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Flight Attendant at US Airways

No Offer – Reviewed Apr 12, 2013

Interview Details I was contacted by phone about 2 - 3 weeks ago and interviewed. I was told that I passed the interview and would be contacted by e-mail or phone for the face to face interview. I have not heard. Was just wondering how long some of you had to wait from passing the phone interview until when you were contacted. I have no contact number or e-mail for them, so wondering if something wrong happened or if I should just be patient and wait. Were you re-contacted by phone or e-mail?

Interview Question – Past Experience Behavioral Based   View Answer

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Customer Relations at US Airways

No Offer – Interviewed in Tempe, AZ (US) Apr 2013 – Reviewed Apr 11, 2013

Interview Details Applied online. Received phone call for phone interview next day. Face to face interview one week later. Face to face interview was great. Personality based questions. Still waiting to hear back one way or the other.

Interview Question – Tell us a time when you didn't handle something the right was and what did you learn from that?   Answer Question

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