View All num of num See all Photos DIRECTV This employer has taken extra steps to respond to reviews and provide job seekers with accurate company information, photos, and reviews. Interested for your company?Learn More. www.directv.com Profile Unclaimed Overview Reviews Salaries Interviews Jobs Photos Benefits 658 Reviews 1.0k Salaries 216 Interviews Follow Add Review or Salary Follow Add Review or Salary Interview Question Customer Service Representative Interview Tulsa, OK DIRECTV Tell me about a time a customer was upset and how did you handle it? Tags: technical, behavioral See more , See less 8 Answer Add Tags Answer Interview Answer 1 Answer ▲ 0 ▼ Explained active listening skills,acknowledging the issue and expressing empathy, engaging the customer and resolving their issue. Interview Candidate on 2012-08-08 Add Answers or Comments To comment on this, Sign In or Sign Up.