TD Canada Trust
3.6 of 5 96 reviews
www.tdcanadatrust.com 5000+ Employees

TD Canada Trust Customer Service Representative Interview Questions & Reviews

Updated Apr 16, 2014
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Getting the Interview 

36%
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Interview Experience 

88%
7%
3%

Interview Difficulty 

30 candidate interviews Back to all interview questions
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Accepted Offer

Neutral Experience

Customer Service Representative Interview

Anonymous Employee

I applied online and the process took 2 weeks - interviewed at TD Canada Trust.

Interview Details You apply online then someone from Hr contacts you. You have to do a personality Test, then you go into Head Office downtown and do the typical interview questions

Interview Question – Behavioural Questions   Answer Question

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No Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Anonymous Interview Candidate

I applied online and the process took 2 weeks - interviewed at TD Canada Trust.

Interview Details Applied through posting online, contacted by email to complete a survey, then an in-person interview at a branch.

Interview Question – How would you handle a difficult customer?   Answer Question

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Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative

I applied through an employee referral and the process took 2 days - interviewed at TD Canada Trust in April 2013.

Interview Details Did a phone interview, then got asked to come in for a 1-1 interview, yet there was 3 people waiting for me in the office

Negotiation Details – I tried to negotiate my salary, they never really cared about that, never brought it up again and I gave up on trying to ask for a higher salary

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Accepted Offer

Neutral Experience

Customer Service Representative Interview

Anonymous Employee

I applied through an employee referral and the process took 2 months - interviewed at TD Canada Trust.

Interview Details Sat down for a panel interview - asked about how situations were handled, got a call the next day and was offered position

Negotiation Details – No negotiation - start at base salary

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Accepted Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Toronto, ON

I applied in-person and the process took 2 weeks - interviewed at TD Canada Trust in January 2014.

Interview Details Submitted application in person, 2 branch interviews, personality test

Interview Question – None, all behavioural questions   Answer Question

Negotiation Details – Non negotiable

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Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative

I applied online and the process took 4+ weeks - interviewed at TD Canada Trust.

Interview Details First had a phone pre-screen interview, a week later I had an in-person interview at a branch with two people. One was reading questions from a screen to me while the other was typing my answers as I was speaking. The questions were generic; tell me about yourself, where do you see yourself in 5 years, what attracted you to TD etc. Then came the behavioral customer service questions like, tell us about a time when you dealt with an angry customer, what was the result? etc

Interview Question – What have you identified as your greatest weakness, and what are you planning to do in the future to rectify it?   Answer Question

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Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Calgary, AB

I applied through an employee referral and the process took 2 weeks - interviewed at TD Canada Trust in July 2010.

Interview Details Submitted resume through my aunt who works there. The Branch Manager called me in and interviewed me. It was standard BDI questions like "tell me about a time when you....had a difficult client interaction/ had to solve a problem/ had to go above and beyond.... etc". He asked me about my previous work experience and why I left the jobs I had worked for before.

Interview Question – What is it about this position that interests you the most?   View Answer

Negotiation Details – I didn't try to negotiate. Being in university, the hourly wage was more than minimum wage, and that's all I was looking for.

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Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Toronto, ON

I applied through an employee referral and the process took 2 months - interviewed at TD Canada Trust in April 2011.

Interview Details phone interviews first after my friend hand in my resume for me. got a face to face interview within 2 weeks and training in 2 weeks.

Interview Question – how did you overcome an obstacle with your team?   Answer Question

Negotiation Details – no negotiation

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Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Toronto, ON

I applied in-person and the process took 5 weeks - interviewed at TD Canada Trust in October 2013.

Interview Details I applied in-person and met the manager in the branch. Next day I got a phone call to arrange an interview. 1 week later I got a phone call to arrange the 2nd interview. Interviews were about 20 to 30 minutes each. Questions are more behavioral .
After I passed the interviews and my profile went to HR, the process got slower, for example, the background/reference check took 2 weeks.

Interview Question – Role play: sell products such as pencil cases   Answer Question

Negotiation Details – salary was non-negotiable

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Accepted Offer

Positive Experience

Customer Service Representative Interview

Anonymous Employee

I applied in-person and the process took a day - interviewed at TD Canada Trust.

Interview Details I was hired in 1984 and came with sound knowledge from another institution. I was hired after a quick interview with the manager. I worked for several years in this position then moved up the assistant manager in the banks administration office. After a huge lay off in 1997 I left Td and went to another institution for 2 years. I returned part-time to Td Canada trust when a Manager approached me to come back to Td as a part-time CSR.

Interview Question – At Td Canada trust they want sales oriented staff and you have to have the mind set to realize the goals which are to be met   Answer Question

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