Sutherland Global Services

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Sutherland Global Services Interview Questions

Updated 26 Sep, 2014
Updated 26 Sep, 2014
133 Interview Reviews

Interview Experience

Interview Experience

67%
22%
9%

Getting an Interview

Getting an Interview

23%
17%
16%

Interview Difficulty

2.7
Average

Interview Difficulty

Hard

Average

Easy

Candidate Interview Reviews

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  1.  

    Consultant Interview

    Anonymous Interview Candidate  in  Windsor, ON
    Anonymous Interview Candidate in Windsor, ON
    Application Details

    I applied online. The process took 3 days - interviewed at Sutherland Global Services in September 2014.

    Interview Details

    First a call will come to ask some simple questions alongside with some interview questions, then they will tell you to come to the recruitment center to have a face-to-face interview.

    Interview Questions
    • How would you make so that a customer will remember you and rate your service high?   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Technical Support Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    I applied online and gave an online assessment. Then I attended a job fair and offered a interview. After interview I was called in for training.

    Interview Questions
    • Tell me a time where you had to deal with a difficult employee.   Answer Question
    Accepted Offer
  3.  

    Customer Service Agent Interview

    Anonymous Interview Candidate  in  Windsor, ON
    Anonymous Interview Candidate in Windsor, ON
    Application Details

    I applied online - interviewed at Sutherland Global Services in April 2012.

    Interview Details

    I initially applied online and filled out a series of questions mostly behavioural ones. Shortly after that I was called in my a recruiter to have a simple face to face interview to see which program I was best suited for. After that she said she would call me to move on to the next interview with a manager. It took a while to hear back, so I called myself to follow up on the interview and she said she was just going to call me to as are something up for the following week.

    Interview Questions
    Negotiation Details
    No negotiation, you start off at minimum wage.
    Accepted Offer
    Positive Experience
    Average Interview
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  5.  

    Customer Services Representative Interview

    Anonymous Interview Candidate  in  Windsor, ON
    Anonymous Interview Candidate in Windsor, ON
    Application Details

    I applied in-person. The process took a day - interviewed at Sutherland Global Services in April 2010.

    Interview Details

    I walked in the door to hand off a resume and was told I need to complete an online application and that I could do so there if I had the time. I was escorted into the building which seemed very disorganized and unclean. I was seated at a broken chair for 40 minutes to complete my application.

    The computer software they use is filled with odd glitches and did not populate correctly on the screen. There was nobody available to ask for clarification about their software which was showing multiple choice questions and answers appearing garbled and missing data.

    Despite having an extensive background in the industry, I was refused a position. Many poorly dressed employees who looked practically homeless told me "they hire anyone here". That is not the case. One of the primary sections of the application asks you what government assistance programs you are enrolled in. My general impression was that they are running some sort of call center sweat shop focused on hiring from a very low socio-economic bracket and receive a paid incentive for hiring applicants on welfare.

    I would not recommend applying here if you are above average intelligence or not on social assistance, as it seems you will be filtered out in favor of more desperate employees.

    Interview Questions
    • Which government programs are you currently enrolled within?   View Answer
    Declined Offer
    Negative Experience
    Easy Interview
  6.  

    Technical Support Interview

    Anonymous Interview Candidate  in  Windsor, ON
    Anonymous Interview Candidate in Windsor, ON
    Application Details

    I applied online. The process took 2 days - interviewed at Sutherland Global Services in December 2009.

    Interview Details

    first i gave an online test.then i received a call and they asked me about general stuff like my educational qualification and if i was flexible to work in shifts.they called me to the office and there was a online computer test consisting questions regarding networking. then had a 1:1 interview. they asked about some technical stuff. then had HR interview and was offered the job

    Interview Questions
    Accepted Offer
    Positive Experience
    Difficult Interview
  7.  

    Tax Software Technician Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 months - interviewed at Sutherland Global Services in August 2014.

    Interview Details

    As I type this I'm still waiting on a phone interview that was suppose to start at 1pm est, it is now 18 mins past that time. This company has pretty much strung me along for two months. Telling me I was qualified and they were offering me a position, moments later via email I was told I was not qualified. Cool, off to the next opportunity. Then two days later I'm told they want to me to apply for a different position, again cool. Told I'm qualified and would receive a call, never received a call, instead received an email stating I would not be offered a position. Then about three weeks later told to apply for the position of Tax Software Technician, which I foolishly did since I'm seriously looking for employment. Was told the same day I applied and recorded my answers to 9 questions that I was qualified and to be on the look out for an email from them(although this was sent via email). Received an email the next day told to select a time for a phone interview for the next day(which is today August 26, 2014). I selected my time of 1pm and now 22 minutes later they still have not called. I must say this was the final straw, although truth be told the run-a-round from before should have been. I'm not sure how "great" this company can be when they are not professional enough to follow up with people they claim they want to make a job offer to.

    Interview Questions
    • The most difficult and/or unexpected question was all of them, since I never got a chance to be asked or to answer.   Answer Question
    No Offer
    Difficult Interview
  8.  

    Work At Home Consultant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 days - interviewed at Sutherland Global Services.

    Interview Details

    I applied online and was sent an e-mail stating that they were interested in me completing a detailed profile. After completing the profile I was sent a link to take an additional assessment. This tested the suitability of my computer to support their system as per their computer requirements. After successfully passing that aspect it took me to another assessment that tested my ability to do calculations as well as most appropriate responses to different customer service questions. A few days later I received an email with a virtual interview. It prompted me to write down my answers to select questions while some would be random. When i was ready for the interview I received the call and replied yo questions asked. It gave the opportunity to rerecord answers if you weren't satisfied with the answer. A few days later I received a call with a job offer.

    Interview Questions
    Accepted Offer
  9.  

    Senior Consultant Interview

    Anonymous Interview Candidate  in  Cochin (India)
    Anonymous Interview Candidate in Cochin (India)
    Application Details

    I applied through a staffing agency - interviewed at Sutherland Global Services.

    Interview Details

    Hiring Process

    Hiring is genuine and there are no scams
    Background verification not fully
    No off during season time in some process
    night shift majority of time
    Need to probe before you come with a fix with your final pay

    Interview Process

    Interview process is real simple
    Interview is pretty straight forward
    Not too many questions are asked during interview

    Interview Questions
    No Offer
    Negative Experience
    Easy Interview
  10.  

    Sales Consultant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took 2 days - interviewed at Sutherland Global Services in July 2014.

    Interview Details

    When you manage to first fill out an Application, there will be two separate assessment test. The first one is the Basic Personality you see on EVERY job Application. The second one, is timed, and the Questions are truly Endless. The purpose is to see how many right answers you can get in the time allotment. For me, when it was done, the recruiter called me 2 Hours later for an Overview of the Job and Screening of the applicant. This purpose I extremely appreciate, because they basically describe the job and pay before scheduling the Interview; this saves time & gas, just in case it's a position you're not interested in.
    After that - It's an interview with the Department Manager, and you're pretty much in from there if you pass a skills test (Which was a WPM Typing Test)

    Interview Questions
    • If you can explain customer service to someone on the Streets, how would you do it?   View Answer
    Accepted Offer
    Positive Experience
    Average Interview
  11.  

    MIS Executive Interview

    Anonymous Interview Candidate  in  Chennai (India)
    Anonymous Interview Candidate in Chennai (India)
    Application Details

    I applied in-person. The process took a day - interviewed at Sutherland Global Services in July 2014.

    Interview Details

    It was walk in Interview with first round-Excel assessment test & Aptitude test.Excel assessment is about functions used in it .Aptitude mixed type mathematical,picture,etc..The test will be online in pc..

    Interview Questions
    No Offer
    Neutral Experience
    Average Interview

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