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Sutherland Global Services
www.sutherlandglobal.com Pittsford, NY 5000+ Employees
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Sutherland Global Services Interview Questions & Reviews

Getting the Interview  83 Interviews

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Interview Experience  75 Ratings

65%
25%
9%
83 interview experiences
Updated May 18, 2013
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Interview Outcome:   All No Offer Received Offer

Technical Support at Sutherland Global Services

Accepted Offer – Reviewed Apr 22, 2013

Interview Details I applied online and gave an online assessment. Then I attended a job fair and offered a interview. After interview I was called in for training.

Interview Question – Tell me a time where you had to deal with a difficult employee.   Answer Question

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Technical Support at Sutherland Global Services

Accepted Offer – Interviewed on Windsor, ON Dec 2009 – Reviewed Apr 19, 2011

Interview Details first i gave an online test.then i received a call and they asked me about general stuff like my educational qualification and if i was flexible to work in shifts.they called me to the office and there was a online computer test consisting questions regarding networking. then had a 1:1 interview. they asked about some technical stuff. then had HR interview and was offered the job

Interview Question – some full forms of networking terms   Answer Question

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Customer Services Representative at Sutherland Global Services

Declined Offer – Interviewed in Windsor, ON Apr 2010 – Reviewed Jun 08, 2010

Interview Details I walked in the door to hand off a resume and was told I need to complete an online application and that I could do so there if I had the time. I was escorted into the building which seemed very disorganized and unclean. I was seated at a broken chair for 40 minutes to complete my application.

The computer software they use is filled with odd glitches and did not populate correctly on the screen. There was nobody available to ask for clarification about their software which was showing multiple choice questions and answers appearing garbled and missing data.

Despite having an extensive background in the industry, I was refused a position. Many poorly dressed employees who looked practically homeless told me "they hire anyone here". That is not the case. One of the primary sections of the application asks you what government assistance programs you are enrolled in. My general impression was that they are running some sort of call center sweat shop focused on hiring from a very low socio-economic bracket and receive a paid incentive for hiring applicants on welfare.

I would not recommend applying here if you are above average intelligence or not on social assistance, as it seems you will be filtered out in favor of more desperate employees.

Interview Question – Which government programs are you currently enrolled within?   View Answer

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Technical Support Consultant at Sutherland Global Services

Accepted Offer – Interviewed in Cochin (India) – Reviewed May 18, 2013 New

Interview Details Interview had 4 to 5 stages.The first round was a telephonic interview to check your language ie english , then i had a technical round telephnic interview , then had a typing test where i had to maintain accuracy of minimum 90 percent then had a personal interview and finally got my offer letter .

Interview Question – the techical questions was a bit difficult as they ask more about browsers and other things   Answer Question

Negotiation Details – i actually didnt negotiate as it was my first job

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Tech Support at Sutherland Global Services

No Offer – Interviewed in Chennai (India) Feb 2009 – Reviewed May 15, 2013 New

Interview Details it is simple. Basic knowledge in computer is enough and some what good in communication.

Interview Question – Simple. 6 round all easy.   View Answer

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Commissioned Sales Associate at Sutherland Global Services

Accepted Offer – Interviewed on Rochester, NY (US) Nov 2009 – Reviewed May 06, 2013

Interview Details Call for preliminary interview including basic questions and assessment to assist in program placement.

Interview Question – Fairly typical questions, expect questions directly based off of what you will be doing.   Answer Question

Negotiation Details – they hand you an offer letter with all the details, you accept or not.

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Consultant at Sutherland Global Services

No Offer – Interviewed in Carmona, Province of Cavite (Philippines) Mar 2013 – Reviewed Apr 21, 2013

Interview Details For faster hiring process,, visit their online assessment so that if you're going to apply on your prefer date you will no longer answer the online assessment, and just proceed to the interview and phone interview. There's a 1:1 interview with a recruitment agent and a 1-2 phone interview with the big boss abroad.

Interview Question – All the question is hard, especially if you're going to makeup you're answers. They tend to make you sell the network provider that you are using for example Globe and their promos and everything, but it depends on the account.   View Answer

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Associate Manager at Sutherland Global Services

Accepted Offer – Interviewed on Cubao (Philippines) May 2012 – Reviewed Apr 14, 2013

Interview Details Interview rocess was done by Recruitment team locally, then the Global recruitment team, and then finally by the hiring manager

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Analyst at Sutherland Global Services

Accepted Offer – Interviewed on Cochin (India) Feb 2012 – Reviewed Apr 11, 2013

Interview Details It is a very simple walkin... where they test ur typing speed and english

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Customer Service Representative at Sutherland Global Services

No Offer – Interviewed in Pili, Camarines Sur (Philippines) Nov 2012 – Reviewed Mar 31, 2013

Interview Details be confident with your answers and make sure you have a sense when it comes to answering all of the question and another it is better to choose your degree as a field of work in order for you to easily adopt on the chosen field/work

Interview Question – about handling an irate client   Answer Question

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