Glassdoor is your free inside look at State Farm interview questions and advice. All 276 interview reviews are posted anonymously by State Farm employees and interview candidates.
Declined Offer – Interviewed in Aurora, ON Sep 2012 – Reviewed Nov 05, 2012
Interview Details Online application, telephone interview, in person interview with HR recruiter. Process took about two weeks from application to interview.
Interview Question – Most were situational questions about how you would deal with a particular client or situation. Answer Question
Reason for Declining – Found better job offer elsewhere
No Offer – Interviewed in Aurora, ON Sep 2011 – Reviewed Sep 30, 2011
Interview Details
Started out with a skills test. The test was pretty basic. it consisted of listening & data entry,as well as, keyboarding (typing test). A few days later I received a phone call. They asked a few basic questions and gave the results of my skills test. They then arranged for me to go for 1:1 interview.
The Interview itself asked all your standard question re: dealing with customers, leadership, and problem solving. Overall, it was not to intimidating. You also have to consent to a background/criminal record check.
Interview Question – Give me a example of how you have dealt with a difficult customer in the past. Answer Question
Accepted Offer – Interviewed on Toronto, ON Jan 2010 – Reviewed Feb 06, 2011
Interview Details I apply the position on line ,then get first telephone interview for around 15 mintues and then I got second interview by HR manager ,the interview took around 1.5 hr that day ,and they first do the background check ,ask me intruduce the previous job that i did and job description .after i finished that they ask me why i want apply this position and then ask me service question base on servreral part ,professional part , personality part .finanlly ,they ask me give the referance and then let me go
Interview Question – tell me how can you handle the sitiation when customer very angry or asking something that is unreasonable ? View Answer
Negotiation Details – if the job has target to meet ,i always say i have self confident that i am the grate one ,but i also know that there have many difficults when you doing you job ,so i will try my best ,and i will better than other candidate
Accepted Offer – Interviewed on Scarborough, ON Jun 2009 – Reviewed May 07, 2010
Interview Details
very causal interview
ask about my previous job performance. I just basically told him the truth.(which is not too good)
my salary is kinda low but my boss is very good in terms of sales.
So i accept his offer.
There are only four people in our office. Usually very quiet in the morning.
My boss concentrate on life insurance rather than auto and home.
He always told to provide financial service/planning rather than just being a order taker.
Interview Question – How are you looking for from this job? Answer Question
Accepted Offer – Interviewed in Dunwoody, GA (US) May 2013 – Reviewed May 22, 2013 New
Interview Details
Applied online on 4/1. I got a call either the next day or the day after that requesting that I sign an applicant disclosure agreement. The day after that I got a automated phone call and an email inviting me to take a preemployment test. Like any employment test, I would not worry about passing. The day after completing the assessments, I got an email saying my scores were competitive.
On 4/24 I got an email congratulating me that I was selected for an interview that included a preset date and time. Luckily, I was already available for that day. The email also listed the job duties and the salary. Below average, about 5,000 below a competing national insurance company for the SAME exact position.
5/14 I interviewed in the BUSY operations center in Dunwoody. It's a nice building, brand new, with tons of employees and tons of interviewees. I grew a lot more confident in myself when I saw how the other interviewees were dressed. Wear a suit, please, I realized then that many people don't know to do that. You'll probably stand out, in a good way, like I did.
Anyways the interview was with the Underwriting Team. The team consisted of two underwriting managers, one from TN, one from TX, who had flown in just to interview for the position. I felt relatively comfortable (as comfortable as you can get in a behavioral interview).
I felt confident leaving the interview. One of the managers told me this was the first day of interviews (it was a Tuesday) and they'd be interviewing through Friday (for 18 positions I believe). He said they hoped to have decisions made by the following week, but to give them until the week after that to make a decision. I grew anxious, as an earlier email told me it would take 2-5 days after the interview for a job offer or deniel. On 5/28, as promised by an email, I was received a contingent job offer.
The pay is under average, but I accepted because of the location and because State Farm seems like a great place to work. I am a recent college graduate, with 2 years part-time customer service experience, moving from another state. I'm thankful that they considered me. Overall, the recruiting process is pretty superb. They lay everything out initially and leave little to wonder about, compared to other employers.
Interview Question –
Explain/Describe a team where your work environment/style changed suddendly and you were forced to adjust.
Why accounting? (My college major)
I was slightly thrown off by their questions, as I had copied every behavioral question that previous interviewees on this site listed from their State Farm interviews, and my interviewers chose different questions. I still recommend to do as I did for the interview, and prepare answers for the questions listed here on this side. I gathered enough experiences with my preparation to morph them into answers for the questions during my interview.
Answer Question
Negotiation Details – I didn't try to negotiate the offer as it seemed to be non-negotiable, though I wish they had offered at least 3,000 more to keep up with industry competitors.
Accepted Offer – Reviewed May 15, 2013 New
Interview Details Very standard, phone interview with typically questions - describe yourself, how did you handle a situation that involved conflicting team members, how did you overcome an obstacle, etc. It was my first interview ever, and I was extremely nervous but somehow impressed the interview enough to get the job offer.
Interview Question – Define "success" in terms other than monetary compensation Answer Question
Accepted Offer – Interviewed in Phoenix, AZ (US) – Reviewed May 14, 2013 New
Interview Details I was hired after two phone interviews. I never had a live interview. The hiring process was very smooth and organized.
Interview Question – There weren't any difficult or unexpected questions. Answer Question
Negotiation Details – There was no negotiation phase. It was a take it or leave it offer.
Accepted Offer – Interviewed on Johns Creek, GA (US) Apr 2013 – Reviewed May 03, 2013
Interview Details Applied online. Contacted to take a typing test and a simulated call test. Got a call to schedule a phone interview. Phone interview consisted of "tell me about yourself", "why do you want to work for State Farm", "Tell me of a time when you had to learn a new skill".
Interview Question – All STAR questions... Situation, Task, Action taken, Result. "Tell me of a time you had to deal with a difficult customer"- make sure you tell how you turned it around and made it a good experience. "What do you consider good customer service", "Tell of a time you had to handle multiple tasks". Their goal was to make the customer feel taken care of and thankful for our services. Claims represents about 50% of the business. Answer Question
No Offer – Interviewed in Bakersfield, CA (US) Mar 2013 – Reviewed May 02, 2013
Interview Details I applied online (3/13/13), and was invited to do the online assessment (3/14/13). After that, I got an email to schedule phone interview. Phone (3/18/13) was okay, and was told I would hear back within three weeks (beginning of April). I didn't hear anything for six weeks, until when I applied for another position (Claims Representative Fire) with them. Then I got an email saying I was not selected (4/30/13). I was told salary was around 40,000.
Interview Question – None....they were all typical interview questions Answer Question
Accepted Offer – Interviewed on Irvine, CA (US) Jul 2009 – Reviewed Apr 28, 2013
Interview Details Very deceptive about the amount of cold calling and how repetitive the work was. They say it builds character but it just makes you feel like your a nuisance to everyone. Not very difficult to get hired as long as you can carry on a successful conversation.
Interview Question – How are you going to be able to deal with rejection? Answer Question
Would you like us to review something? Please describe the problem with this {0} and we will look into it.
Sorry, but your feedback didn't make it to the team. Your input is valuable to us – would you mind trying again?
The difficulty rating is the average interview difficulty rating across all interview candidates.
The interview experience is the percentage of all interview candidates who said that their interview experience was positive, neutral or negative.
Your response will be removed from the review – this cannot be undone.
Copyright © 2008–2013, Glassdoor. All Rights Reserved. Your use of this service is subject to our Terms of Use and Privacy & Cookies Policy. Glassdoor ® is a registered trademark of Glassdoor, Inc.
Simply post an anonymous review for a recent interview experience or current/former employer. Your post is anonymous – and if you're worried someone will be able to identify your review, you can even post without telling us your job title and location. Learn More.
No thanks – I'll just look around