Southwest Airlines

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Southwest Airlines Interview Questions & Reviews

Updated Aug 13, 2014
All Interviews Received Offers

Getting an Interview  

78%
6%
6%

Interview Experience  

76%
14%
9%

Interview Difficulty  

Average Difficulty
171 candidate interviews
Relevance Date Difficulty
in

Accepted Offer

Positive Experience

Average Interview

Culture Activities Intern Interview

Culture Activities Intern
Dallas, TX (US)

I applied online and the process took 8 months - interviewed at Southwest Airlines in April 2013.

Interview Details You submit an application online about 9 months before the semester that you are applying for. A few months later I was asked for an essay about "why southwest." Then more waiting and I got called from hr for a phone interview, I was then asked to interview in person. They flew me to Dallas. About a week later I was offered the position.

Interview Question – I was asked open ended behavioral questions that would be hard if you dont have specific examples. Know your story!   Answer Question

Negotiation Details – None


3 people found this helpful

No Offer

Positive Experience

Average Interview

Ramp Agent Interview

Ramp Agent
Houston, TX (US)

I applied online and the process took 5 weeks - interviewed at Southwest Airlines in December 2013.

Interview Details I applied online and then about 5 days later I get an unexpected phone call from them. Just like that I had a phone interview on my hands. A week goes by and a recruiter finally contacts me and sets up a face to face interview. I honestly think it went very good and smooth....we hsraed some laughs and I tried showing them I'm good to work with and down to earth.

I'm now currently waiting to see if I made it any further.....the recruiter has gone on a 2 week vacation (for the holidays), so if anything I may hear until January 2, 2014.....which makes sense because she did say if I get the position that I would get started in mid-January. (Hence giving me a 2 week notice chance)....but I'll have to wait and see.

Interview Question – From all the airlines available to work in, why Southwest?   Answer Question


Accepted Offer

Positive Experience

Average Interview

Financial Analyst Interview

Financial Analyst
Dallas, TX (US)

The process took a day - interviewed at Southwest Airlines in February 2013.

Interview Details The interview was pretty easy, they asked questions involving how southwest was doing internally and i had to apply math skills to their questions. think on your feet and practice by watching analyst videos on youtube and also read on what sw is doing financially in any magazines and newspapers

Interview Question – Be sure to be confident, respond to answers quickly, show your thinking process to solves questions they might ask you   Answer Question


Accepted Offer

Positive Experience

Average Interview

Marketing Intern Interview

Marketing Intern
Dallas, TX (US)

I applied online - interviewed at Southwest Airlines in December 2013.

Interview Details I applied online and received an e-mail from a recruiter to schedule a phone interview with a different recruiter for the marketing dept. Phone interview was difficult, lots of behavioral questions, lots of questions on relating previous work experience and courses to concepts in marketing. I was surprised I was offered an in-person interview. Went in thinking it was just going to be the recruiter, turned out to be a 6 person panel interview from the department. Everyone was very nice and conversational, but questions were all about past work experience, what aspect of marketing do I prefer, how did you deal with a situation, it was about an hour long of questions from everyone in the room.

Interview Question – Behavioral questions   View Answer


Accepted Offer

Neutral Experience

Intern Interview

Intern

Interviewed at Southwest Airlines

Interview Details First Phone Interview, and one on one interview in HDQ, Dallas TX.

Interview Question – Why Southwest?   Answer Question


1 person found this helpful

Accepted Offer

Positive Experience

Average Interview

Customer Service Agent Interview

Customer Service Agent

I applied online and the process took 2 weeks - interviewed at Southwest Airlines.

Interview Details Hiring process is pretty simple. The thing with Southwest is so many people apply. They only post the jobs for a couple of hours once they post. Generally they email most of the applicants who are able to apply for the brief job posting for a phone interview. If the phone interview goes well they will actually call you back for a face to face interview. If the phone interview didn't go well or you weren't selected they will email you. If you are selected for the face to face it generally is a panel interview which is very relaxed. If they decides to select you they will ask to finger print you either then. If not they will let you know they are reviewing applicants and most likely you will receive a thanks but no thanks email.

Negotiation Details – Non negotiable Union


Accepted Offer

Positive Experience

Average Interview

Internship Interview

Internship
Dallas, TX (US)

I applied online - interviewed at Southwest Airlines in December 2013.

Interview Details phone interview after application 2 weeks.

Interview Question – almost behavior questions, and detail about your resume.   Answer Question


1 person found this helpful

Accepted Offer

Positive Experience

Average Interview

Ramp Agent Interview

Ramp Agent
Indianapolis, IN (US)

I applied online and the process took 4 weeks - interviewed at Southwest Airlines in November 2013.

Interview Details I put in an app online. about 2 weeks later i got a random phone call. it was a recruiter. she asked me if i was still interested and then asked some basic interview questions. it was kind of a surprise phone interview. (i was at dinner, not expecting that) At the end of the phone interview she scheduled my face to face. i did the F2F with a recruiter and the operations manager of my location (IND). got emailed 4 days later to set up drug test and finger prints. waiting for my start date

Interview Question – Tell us about a chaotic time at your last employer and how you handled it.
Do you know about SW fun-luving culture?
  Answer Question

Negotiation Details – no negotiations


No Offer

Neutral Experience

Average Interview

Intern Interview

Intern
Dallas, TX (US)

Interviewed at Southwest Airlines

Interview Details phone Interview: general behavioral questions like why southwest? why this position? why your major? past experience (from your resume)

Interview Question – nothing out of expectations   Answer Question


1 person found this helpful

Accepted Offer

Positive Experience

Easy Interview

Culture Activities Intern Interview

Culture Activities Intern
Dallas, TX (US)

I applied online and the process took 4+ weeks - interviewed at Southwest Airlines in December 2012.

Interview Details I applied online near the application due date. You just submit your resume online (so it needs to make you stand-out!). About a week later, I received an email asking for my "Why I want to work for Southwest Airlines" essay. Again, you need to make yourself stand-out! Once my essay was submitted, there was a phone interview. During the phone interview, you go over your resume and explain things in further detail. After that, I was scheduled to fly to Dallas for an in-person interview. When you have your flight set, MAKE SURE YOU DON'T MISS YOUR FLIGHT. Arrive plenty early in case of anything unexpected occurrences happening. Once you get to Dallas, you take the Employee shuttle from the Airport to Headquarters. You fill out some paperwork and they do a fingerprint scan. Your recruiter, who you have been talking with, comes out and escorts you back to the interview room where it will be you, the recruiter, and your potential boss. The interview was much easier than I thought! You basically do the same thing and talk about the same things as your phone interview, but this time it is in front of your potential boss! They want to see your FUN-LUVing attitude, Warrior's Spirit, and Servant's Heart. If you don't have a lot of work experience, then they want to see Volunteer experience. On top of that, they want you to have FUN! Take that to mind when you go in for the interview. Yes, you need to be serious, but you can crack a joke here and there (if appropriate). So just be yourself and they will see that! If you don't receive an offer ask them what you can improve on and they will definitely tell you ways to improve!

Interview Question – The most difficult part of the interview were the questions about "what have you done in this situation...". For example, I was asked, "what is an example where you took initiative to get things done without being told." There are lots of situational questions during the interview. Think about what your job requires and what it takes to be a good Employee and examples of how you have shown those things!   Answer Question

Negotiation Details – There was no negotiation, but if you get chosen as a Southwest Airlines Intern, then you should be happy with that!

See What Southwest Airlines Employees Are Saying

1 person found this helpful

 Current CSA

Pros: “I LOVE the people we come into contact every day with and love being part of a wonderful airline, the top in the industry! The flight benefits are the best too.” Full Review

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