Glassdoor is your free inside look at Southwest Airlines interview questions and advice. All 103 interview reviews are posted anonymously by Southwest Airlines employees and interview candidates.
Accepted Offer – Interviewed on Dallas, TX (US) Mar 2012 – Reviewed Mar 08, 2012
Interview Details
This is a great company, and I did quite a bit of research on SWA after I received the call for an interview. The process is takes time and is stressful, but I think it is worth it. The company itself is really cool, and the culture there seems to be the same. They are very thorough, and they called all referenced and did a background check. DO NOT lie or embellish your resume or application. You can expect a phone interview and I had two in person interviews. One with a panel. The recruiter is a great asset so utilize them.
My advice is to dress nicely with a jacket. Be personable and know your stuff.
Interview Question – Why would you be an asset to SWA? Answer Question
Negotiation Details – Did not try
No Offer – Interviewed in Feb 2012 – Reviewed Mar 01, 2012
Interview Details
I revived the standard e-mail asking me to call the given number, leave a message and that someone would call me back for an interview. I called and left my information on her voice mail. I prepped myself and was on edge for days waiting for the call. One week went by, no call. So I replied to the e-mail (which I was told to do if I had any questions) due to a discrepancy in the e-mail and to ask about how long the average wait was for a phone interview. Another week goes by no call and no e-mail.
Week 3 after my call, I get a message from the phone interview recruiter telling me that she would only be taking calls for a short period of time and that if I would like to discuss the opportunity, I would need to call her back as soon as possible with my name, number and a time when I would be available for an interview.
I called back and gave a 4hr window that I would be available the next day. I sat at home for 4 hours(got in some much needed reading), no call. I called her again the next day and sent another e-mail.
The next week I got a message asking me to call back that day before 5pm. I called 4 times and got her voicemail each time. That was just a few days ago. I'll wait and see what happens next.
Interview Question – Why Southwest? Answer Question
Accepted Offer – Interviewed on Dallas, TX (US) Jun 2011 – Reviewed Feb 13, 2012
Interview Details I applied in April for the Fall internships. Yes, April. They get thousands of applicants so they need a lot of time to process the resumes. I was contacted for a phone interview, and a couple weeks later was contacted to complete an in-person interview at headquarters in Dallas. They flew me down and I had three interviews. These were very different than any I've had before. It was very much based on what my personality fit would be within the company, not just my personal accomplishments. Otherwise standard situational questions. I flew down in May for the interview and was contacted the second week of June notifying me I had been selected. Everyone is very nice, and even if you don't get past the phone interview, they will give you advice for improvement if you request it.
Interview Question – Tell me about how you show your Warrior Spirt and fun-LUVing attitude in past jobs? Answer Question
Negotiation Details – No negotiation at SWA.
No Offer – Interviewed in Oct 2011 – Reviewed Feb 01, 2012
Interview Details received an email from HR dept. asking for my resume and got a call from them to make an appointment for the phone interview. The phone interview was about 30 mins long. The recruiter was very friendly and professional. She introduced the requirement of the position first and continuously verify whether I have enough experience. After one week, I got an email notice. Overall, they need someone with previous tax experience( better to be work experience).
Interview Question – all questions are typical interview questions. Answer Question
No Offer – Interviewed in Nov 2011 – Reviewed Jan 27, 2012
Interview Details I applied online and received an email asking if I was still interested in the position because they were conducting phone interviews. Had a phone interview a week after
Interview Question – What do you know about the position? Answer Question
Accepted Offer – Interviewed in May 2011 – Reviewed Jan 08, 2012
Interview Details The interviewing panel was very casual yet professional. The questions were very specific to the job requirement/position.
Interview Question – How to report bugs effectively Answer Question
Accepted Offer – Interviewed on Houston, TX (US) Dec 2011 – Reviewed Dec 23, 2011
Interview Details You will start off with a phone interview with a recruiter. Very simple and ask basic's of the job you are applying for. Then will move onto group interview. My interview had 3 people in it. Also pretty straight forward.
Interview Question – Describe the most chaotic time at your past employer? Answer Question
Negotiation Details – Non-Negotiable.
No Offer – Interviewed in Baltimore, MD (US) Oct 2011 – Reviewed Nov 21, 2011
Interview Details
Applied via Southwest Web site got a call 2 days later, which consist of an initial phone interview, if they like your response.you get a 1:1 interview
i think the question don't make sense though, most person have no experience.
however i think if you have a back ground in the warehouse industry that's a plus for you
Interview Questions
No Offer – Interviewed in Phoenix, AZ (US) Oct 2011 – Reviewed Nov 17, 2011
Interview Details
Applied online October 8th. Was called October 19th for a phone interview appointment for the next day. Had my phone interview as scheduled; the interviewer was very friendly and fun. At the conclusion of the interview, I was PROMISED I would hear back by phone or email within TWO weeks as to whether I was among the fortunate few that would be moving on to an in-person interview. Two weeks passed and no notice. I let it go because I know they were phone-interviewing approximately 400 of the 800 who applied (I asked). Another week went by and still no response. So I emailed the woman who first contacted me by email with no response. I called the woman who interviewed me, but her voicemail answered. Three days later I finally got the rejection email. All told, the entire process from application to rejection was 40 days, and included 13 days of not receiving the correspondence I had been promised.
Nevertheless, I still respect SWA and will be a regular customer of theirs in the future. Truth be told, I wasn't going to be a good fit for the job. I just was willing to do the grunt work for 12-24 months to eventually post out to positions that would fit me better.
Interview Question – Same standard phone-interview questions so many others have posted here... no surprises if you read the other postings and be ready to answer those questions. Answer Question
Accepted Offer – Interviewed in Jul 2011 – Reviewed Sep 23, 2011
Interview Details
Job was advertised mid July, to which I applied. I was contacted by e-mail 1-2 days later to schedule a phone interview, though they could not accommodate a phone interview for another 2 days. Phone interview was informal, mostly questions about myself or my resume, and advised what my job would entail, including pay which was non negotiable (and very low.. faaaaar less than my previous job). The interviewer on the phone was very friendly and advised I had passed and will be scheduled for a face to face interview. The face to face interview was booked for 4 days later. The face to face interview was ok, 4 people interviewed and lots of general interview questions about my past jobs and about me, luckily I'd done my homework and expected what I would be asked. A week and a half later I received a call advising I had passed to the next step - background checks. They work with another company to do background checks, the company was easy to work with, but if you don't reply straight away they will bombard you with e-mails and calls until you do. There were also drug tests to do and later on fingerprinting once the background checks were complete. I was flown to Phoenix for fingerprinting, this was fun since you are getting sent to fly for free! Back within the same day, then generally it was a week later I was sent to the airport to get my airport badge and sign a few forms. It wasn't until 4 weeks later you are once again sent to Phoenix to finish your airport badge forms and a meet and greet other new hires from yours and other stations. My start date was a week after that, 2 months of playing the waiting game... wow, too long for some people, especially ones in desperate need of money asap. I heard and read a lot of people cannot wait this long for job processing and accept other jobs because they are far quicker in getting you started.
I do wonder now if it was worth going through all this to work there, the employee culture they so proudly advertise may well be a lie, though it may just be that Southwest has just changed. At the moment I do not feel the work environment is as I've read. Since I've started I feel quite unwelcome and uncomfortable. Already I sense a lot of gossip within the station. Apparently its ok to get yelled at by a customer, yet they are renowned for putting employees before customers. If you make a mistake or don't do everything by the book, you can be terminated. Apparently they don't mind losing smart people, and there doesn't seem to be any leeway in making a mistake. Termination and warning letters is something they seem to like quoting. Wow I wonder how long I will stay here for...
Interview Questions
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