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Southwest Airlines
4.1 of 5 286 reviews
www.southwest.com Dallas, TX 5000+ Employees

Southwest Airlines Interview Questions & Reviews

Updated Jun 14, 2013
All Interviews Received Offers

Getting the Interview  107 Interviews

82%
7%
7%

Interview Experience  99 Ratings

74%
17%
8%
2.6448598
107 interview experiences
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No Limits Internship at Southwest Airlines

Accepted Offer – Interviewed in Dallas, TX (US) Jun 2012 – Reviewed Jun 29, 2012

Interview Details Got a call on june 18th and asked for a phone interview on june 19th, everything went well,

Why do you want to do this intern?
What you are planning to do after graduation?
Tell me about recent job?

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Customer Representative at Southwest Airlines

Accepted Offer – Interviewed in Dec 2011 – Reviewed Jun 24, 2012

Interview Details Applied online. Got an email inviting me for a phone interview. Did the phone interview. Got an email for a face to face interview. Did that and got hired.

Interview Question – Tell me about a time you turned an angry customer around.   Answer Question

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Aviation Maintenance Internship at Southwest Airlines

No Offer – Interviewed in Mar 2012 – Reviewed May 22, 2012

Interview Details First, there was a phone interview where the recruiter asked general behavioral questions. About a week later, I was invited to an interview in Dallas at their headquarters. This interview was with the same recruiter on the phone, as well as two managers. I was asked pretty much the same questions I was asked in the phone interview. When I was called back to be notified that I didn't get the internship, the recruiter let me know that it was because my interests did not seem to coincide with the position.

Interview Question – Why do you want to work for Southwest?   Answer Question

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Provisioning Supervisor at Southwest Airlines

Accepted Offer – Interviewed in Dallas, TX (US) Apr 2011 – Reviewed May 22, 2012

Interview Details Basic Situational type of interview, name a time you gave great customer service etc.

Interview Questions

  • what were your likes/dislikes in your previous position   View Answer
  • They are not looking for the right answers they are seeking the right "fit" for their company or department   View Answer

Negotiation Details – They will pay for some experience but basically start out under 15.00/hr for a supervisor.

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Internal Audit Intern at Southwest Airlines

No Offer – Interviewed in Feb 2012 – Reviewed May 19, 2012

Interview Details Received call to set up a phone interview with a specific recruiter. He called me at the designated time. Asked very specific questions. Everything was to do with internal audit, no personality or behavior questions were asked. It is a very competitve internship. I ultimately recieved a personal email from the recruiter that they had gone with someone else.

Interview Question – Give an example when you have used SOX   Answer Question

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Revenue Analyst at Southwest Airlines

Accepted Offer – Interviewed in Feb 2010 – Reviewed May 12, 2012

Interview Details phone interview, followed with 2:1 interview, then after that was a panel interview with all the regional managers. the last step in the process was a skills test of a project given to us on the ability to maximize revenue.

Negotiation Details – not much was involved. I told them the avg. starting salary for my major from my school.

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Supply Chain Intern at Southwest Airlines

Accepted Offer – Interviewed in Dallas, TX (US) Jan 2012 – Reviewed May 11, 2012

Interview Details Got a call about an open position in the supply chain department. Had a simple phone interview discussing your resume. Scheduled an in person interview. Southwest Airlines flew me out to Dallas the next week. Had an interview with my supervisor and a mentor, all were very friendly. Offered me the position as I walked out the door. Really good experience everyone was very friendly.

Interview Question – Mostly questions about your resume.
Why you chose Southwest Airlines, make sure to emphasize your passion for aviation and the airline industry.
  Answer Question

Negotiation Details – No negotiations for internships

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Analyst at Southwest Airlines

No Offer – Interviewed in Dallas, TX (US) Apr 2012 – Reviewed May 11, 2012

Interview Details I applied for a position online and a recruiter contacted me within the week. The recruiter was very friendly, helpful, and really made me feel like he was on my side as well as ensuring the position was a good match. I was asked to come in for a interview the next week.
The interview was an hour and consisted of the manager who I'd be working for and the recruiter. The interview was involved a case study, which I had not expected at all, to see how I would work through a problem. Unfortunately, the hiring was put on hold and so they stopped the interview process. I kept up with the recruiter who in a few weeks contacted me for a similar opening. What a great resource!

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Customer Support & Services at Southwest Airlines

Accepted Offer – Interviewed in Apr 2010 – Reviewed May 08, 2012

Interview Details Personality/honesty test is the key. SWA says that all other skills can be trained. They are looking for Your Mom.

Interview Questions

Negotiation Details – There is no negotiation for new employees. Union rules and contract are communicated. What they don't tell is that employees are penalized in their performance metrics for using the sick days they promote as one of their benefits.

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Systems Engineering Intern at Southwest Airlines

Accepted Offer – Interviewed in Dallas, TX (US) Feb 2011 – Reviewed May 03, 2012

Interview Details Good interview process. As an intern, you will have an initial screening interview from a recruiter asking about experiences in school etc. The main point of emphasis is to see how you work in groups, how you deal with setbacks, that sort of thing. If accepted, you'll be flown out to Dallas for an on site interview. There was a panel of managers and/or engineers (3 in my case), along with one HR recruiter. They will ask in particular to find out why you are a good fit for Southwest, and if you reflect the friendly and positive mentality of the company. You will certainly be asked to discuss how you work in groups, how you dealt with interpersonal problems, all of which requires examples. No technical questions were asked for engineering intern positions. Great interview process, you'll see very quickly how genuine and friendly people are within the company.

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See What Southwest Airlines Employees Are Saying Posted by employees

The company is very family oriented.

 Former Intern in South Houston, TX (US)

Pros: They have profit sharing, and 401K. Employees own part of the company, and they get an update every quarter. The more one puts in, the more one gets back. Full Review `

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