Social Security Administration

www.ssa.gov
Profile Unclaimed

Social Security Administration Interview Questions

Updated 25 Feb, 2015
Updated 25 Feb, 2015
93 Interview Reviews

Interview Experience

Interview Experience

75%
16%
7%

Getting an Interview

Getting an Interview

73%
9%
6%

Interview Difficulty

2.9
Average

Interview Difficulty

Hard

Average

Easy

Candidate Interview Reviews

Sort: Popular Date Difficulty
  1. 14 people found this helpful  

    Claims Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took 2+ monthsinterviewed at Social Security Administration.

    Interview Details

    Two interviewers; meet and deal interview. Asked behavioral questions and situational questions about situations you are in and what you would do. Told you about the position and to be yourself

    No Offer
    Neutral Experience
    Difficult Interview
  2.  

    Claims Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online – interviewed at Social Security Administration.

    Interview Details

    Applied online at USAjobs.gov in Dec 2014 got called for interview in a month. Met with two people, they were very nice but I couldn't get a read off them as to how I did. Still waiting for reply

    Interview Questions
    • They asked mainly behavioral questions. Give an example of a stressful suituation and how did you handle it.
      Name a time you and another employee had a conflict.
       
      Answer Question
    • Gave me a passage to read for 5 min them asked me to explain   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  3.  

    Contact Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online – interviewed at Social Security Administration.

    Interview Details

    Phone interview took nearly 30 minutes. I was interviewed by a panel of three people. The first two asked questions about my experiences, why I wanted to leave my current position and what I would do in certain situations. The third person played the role of a customer who was calling in to SSA.

    Interview Questions
    • How would you handle a customer who insists on talking about his/her personal problems and you know that there are other customers waiting to be assisted.   View Answer
    No Offer
    Neutral Experience
    Difficult Interview
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5. 3 people found this helpful  

    Contact Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    The process was fairly easy, interviewed by two people, they both asked behavioral based questions. The interview lasted about an hour. They both explain the job title detail very well. Overall positive experience

    Interview Questions
    • Tell us a time when you had a co-worker with different work values to you.   Answer Question
    Negotiation Details
    GS 5
    Accepted Offer
    Positive Experience
  6.  

    Claims Representative Interview

    Anonymous Employee in New York, NY (US)
    Anonymous Employee in New York, NY (US)
    Application Details

    I applied online. The process took 4 weeksinterviewed at Social Security Administration in February 2015.

    Interview Details

    After requested documents were collected, I was interviewed by two managers. They gave a description of the job and explained the interview process which includes going through scenarios a claims representative may face on the job, like a role play to demonstrate how I would handle the situation. Some interview questions include describe a time you had to deal with an irate customer.

    Interview Questions
    • Describe a time you had to help an irate customer.
      What was the most difficult decision you've had to make?
       
      Answer Question
    No Offer
    Positive Experience
    Difficult Interview
  7.  

    Contact Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied through other source. The process took 3 weeksinterviewed at Social Security Administration in January 2015.

    Interview Details

    I received a referral from a friend who already works there. It was a VRA hire. Sent my application packet and received a call back a couple of days later. I was sent a pre-employment packet and had a couple of days to complete it. Got a call from the Atlanta office with their credentialing an then was scheduled for a phone interview. Phone interview was pretty brief and was told that they are hoping to finish the on-boarding stuff by the end of february.

    Interview Questions
    • They only asked me 3 questions after explaining what the job duties are. What are your experience in dealing with the public (job duties)? Have you ever experienced when a customer was upset what did you do? How have you handle conflict with a co-worker.   Answer Question
    No Offer
    Positive Experience
    Easy Interview
  8.  

    Contact Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online – interviewed at Social Security Administration.

    Interview Details

    Applied online, and did an over-the-phone interview which ran for about an hour and a half. Two interviewers took turns asking different questions, which included anything from behavioral-based questions to those that require you to explain your experiences.

    Interview Questions
    • They gave me ten minutes to prepare a long lecture-type speech in which I have to explain any topic of my choice to someone who is not knowledgeable in that particular field.   Answer Question
    No Offer
    Difficult Interview
  9.  

    Service Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied through other source. The process took a dayinterviewed at Social Security Administration in December 2014.

    Interview Details

    Was interviewed by 2 men who had a notebook in front of them asking me questions out of the book. All performance based questions, i.e., tell me about a time when, what did you do, how did you handle it. Then had to read a paragraph and was asked questions assuming a client came into the office how would I handle the situation based on the facts I read. Then had to role play, assume a client came in was sick and need SSID for 6 months, what would I do. After that the office manager came in asking me questions.

    After that I asked when where they hiring and was told there were no openings but the interview was based on an anticipated opening in the second quarter. At the end was asked to submit my references. Rather frustrating.

    Interview Questions
    • I had read a list of the various types of performance based questions so was pretty prepared.   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  10.  

    Benefit Authorizer Interview

    Anonymous Interview Candidate in Chicago, IL (US)
    Anonymous Interview Candidate in Chicago, IL (US)
    Application Details

    I applied online – interviewed at Social Security Administration.

    Interview Details

    I believe they've done away with them now, but I took a timed 2ish hour test (along with about 300 other people) to see if I qualified for an interview. About 2 months after this, I was called for an interview (if you cannot make it, they accommodate with a phone interview). The interview was fairly standard - name your strenghts, name your weaknesses, give an example of a time you worked well with a team, give an example of a time you figured out a new process. I clearly remember them saying "do you think you could do this job", which seemed like a bit of a red flag - like maybe they weren't very selective in their rating of the questions...

    Interview Questions
    • The interview was fairly easy and no-nonsense. The interviewers didn't seem interested in chatting or getting to know me, it was more "get in, get out". (which, after working as a manager there for over a year, I've come to know is because they have LOADS of interviews to do)   Answer Question
    Negotiation Details
    This is a public job, there was no negotiation, and a set start date.
    Accepted Offer
    Easy Interview
  11. 2 people found this helpful  

    Benefit Authorizer Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took 2+ monthsinterviewed at Social Security Administration.

    Interview Details

    I was contacted via phone about a month and a half after sending my application materials. Unable to reach me initially, they left a message offering to discuss the position with me and instructing me to call back before the end of the following day due to a tight time frame they were working on. I called back the following day, was given a brief description of the position, and scheduled an in-person interview for the following week. I was also informed that I should expect the whole interview process to last about 2.5 hours.

    The interview itself started off with a tour of the building before settling in an interview room, where I provided my identification/citizenship documents (driver's license, passport, Social Security card, Birth Certificate, Selective Service Registration card, resume, transcript, and contact information for references). I was asked to fill out a questionnaire with some common interview questions ("What are your strengths/weaknesses?") and some specific to this position ("Would you be willing to train in a classroom setting for approximately 8 months before starting?" Then a second interviewer came in to ask verbally a few more common behavioral questions ("Describe a time when...How did you deal?"). I then met and talked with someone currently in the position I was interviewing for to get a perspective on what I'd be doing. Some last follow-up questions about the logistics of starting if/when I was offered the position and I was fingerprinted, then excused and told to expect a phone call.

    Two weeks later I was contacted via phone (did not reach me) and then via email to be offered the position.

    Interview Questions
    • All of the questions were typical for an interview, with a focus on behavioral style questions.   Answer Question
    Declined Offer
    Positive Experience
    Average Interview

Work at Social Security Administration? Share Your Experiences

Social Security Administration

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates who said that their interview experience was positive, neutral or negative.

Your response will be removed from the review – this cannot be undone.