Ritz-Carlton Interview Questions & Reviews
Getting an Interview
- Popular Job Titles:
- SPA Concierge (4)
- Server (4)
- Front Desk Agent (4)
- Loss Prevention (3)
- Management Trainee (2)
- Housekeeping (2)
- Sales Assistant (2)
- Concierge (2)
- Guest Services (2)
- Steward (2)
- Communications/PBX (2)
- Massage Therapist (2)
- Residences Concierge (1)
- Corporate Thought Leadership Director (1)
- Gift Shop Attendant (1)
- Lobby Ambassador (1)
- Club Services Manager (1)
- Lobby Lounge Food Runner (1)
- Senior Manager, Events (1)
- Gardemanger Cook (1)
- Meeting and Special Events (Intern) (1)
- SPA Conciege (1)
- Tenant Support Worker (1)
- Member Experience Concierge (1)
- Commis-Kitchen (1)
- Clerk (1)
- SPA Associate (1)
- SPA Attendant (1)
- Butler (1)
- Administrative Assistant (1)
Human Resources Coordinator Interview (Positive Experience; Average Interview)
I applied online and the process took 2 weeks - interviewed at Ritz-Carlton in February 2012.
Interview Details Online Assessment
Interview Question – Tell us a situation where someobody disagreed with what you wanted to do. How did you handle this? Did it change their mind? Answer Question
Negotiation Details – No negotiation
Housekeeping Interview (Neutral Experience; Average Interview)
I applied online - interviewed at Ritz-Carlton in July 2014.
Interview Details I done an application on-line was called in for a interview, I was asked a lot of questions.the way they was acting I really thought I had the job. I spent over 4hrs there for the interview meeting everyone. They said they would call or send an E-Mail, well I learned if you get a E-Mail that you didn't get the job. I have over 2yrs in housekeeping guess I wasn't good enough for there company. Keep on looking.
Interview Question – Asked the most memorable time I have ever had with a customer. I had many Answer Question
Very Difficult Interview
Server Interview (Positive Experience; Very Difficult Interview)
I applied online and the process took 4 weeks - interviewed at Ritz-Carlton.
Interview Details Received a call a week after applying, interviewed about two weeks later for an undetermined position. Had a lengthly, in-depth interview with a member of the management, a second opinion/follow up with another member of management, and then a final brief interview with the manager with the department I was ultimately considered for.
Interview Question – "Explain a time where you anticipated a customers needs". "Explain a time when you encountered conflict and how you resolved it". "How do you respond to stress". "How do you deal with a difficult customer". View Answer
Guest Services Agent Interview (Neutral Experience)
I applied online and the process took 4+ weeks - interviewed at Ritz-Carlton.
Interview Details There will be an online Assessment where you need to type out the answers, which you need to provide your job experience and reason for applying the job, then first round of interview with the HR Manager, followed by interview with the Front Office Manager
Interview Question – Assessment question where you have to provide scenarios for each situation Answer Question
Commis-Kitchen Interview (Neutral Experience; Average Interview)
I applied online - interviewed at Ritz-Carlton in July 2014.
Interview Details Got an email from the executive chef and offered me for a position.decided to accept the position. Then a few a days after we had an informal chat/interview. Then afterwards received an email from the hr personnel, scheduling a new interview via skype. Had skype interview and questions were all about practical and work situations. After the interview a got a call from a hr personnel asking for some documents or I think some background checking. And said that I'll be notified after 2 days. But its already a week still dont get any feedback from them....
Loss Prevention Interview (Positive Experience)
I applied online and interviewed at Ritz-Carlton.
Interview Details I got a email saying I was selected to be interviewed for the position. Given the fact that I was overseas and all flights were booked, I had to tell the person conducting the interview she was quick to schedule a phone interview. I did the phone interview it was about 45mins. She started by telling me about the job her expectations. She laid it all out on the table. Then she moved on to the situational questions and she told me she wanted direct answers to a situation that I previously encountered. No use of the "I always do this" more like in this situation. It was intense kept me on my toes but it was good. I moved on to the second stage an interview with the director!
- Have you ever helped someone complete there work? Answer Question
- Have you done something wrong/ made a mistake at work how did you treat the situation Answer Question
- A conflict arise between yourself and a coworker how did you handle it Answer Question
- What's your greatest strength and an area of opportunity for growth Answer Question
SPA Concierge Interview (Positive Experience; Average Interview)
I applied online and the process took 2 weeks - interviewed at Ritz-Carlton in November 2012.
Interview Details I e-mailed my resume and cover letter to the spa hiring manager. Within the week I received a phone call asking me to come in for an interview. I was interviewed by a spa manager and a spa supervisor. The interview questions were like many I've had before, similar to Starbucks. They asked situational questions such as, "Describe a difficult situation you've been in at work and how did you overcome it." I was formal but not too intense.
Interview Question – I cannot remember my most difficult question, but I know that I studied general interview questions online before I went in for my interview and that was enough to help me answer smoothly. Answer Question
Negotiation Details – There was no negotiation phase. I was please with the hourly rate that they offered me.
SPA Concierge Interview (Positive Experience; Difficult Interview)
The process took 6 days - interviewed at Ritz-Carlton in January 2012.
Interview Details I applied through a job hiring board and received an invitation to take their assessment. Three days later, I had a phone interview with a HR representative. She then invited me to come in for an interview. It was on a Saturday when I met with the assistant spa manager and the spa assistant director. They escorted me to the second floor of the spa where I received a tour.
After that, I was asked a few questions before they proceeded to tell me about the benefits of working for the company. Two days later, I was offered the job.
Member Experience Concierge Interview (Positive Experience; Average Interview)
I applied online and the process took 2 weeks - interviewed at Ritz-Carlton in November 2013.
Interview Details Long process with many interviews with admin. Detailed questons. Provide examples on several situations in professional environment with customer service. The process takes a long time as it was in season and the managers were very busy.
Interview Question – Provide situations on the spot is most difficult Answer Question
Negotiation Details – no negotiation the pay is what it is and you accept or not
MSE Manager Interview (Neutral Experience)
Interviewed at Ritz-Carlton
Interview Details The interview process is slow. The online tests is very lengthy.
The interview at property had three managers present: HR Manager, Hotel Manager and Director of Banquets.
Many questions were asked regarding opportunity moments and how it was fixed and turned into a a happy guest.
Interview Question – What was the way you worked with an opportunity that you had to fix but you didn't create? Answer Question
Negotiation Details – 42,000
Interviews for Top Jobs at Ritz-Carlton