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Nordstrom Interview Questions & Reviews

Getting the Interview  601 Interviews

81%
8%
4%

Interview Experience  536 Ratings

71%
21%
6%
601 interview experiences
Updated May 22, 2013
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Interview Outcome:   All No Offer Received Offer

Retail Sales Associate at Nordstrom

Accepted Offer – Interviewed in Pleasanton, CA (US) – Reviewed May 20, 2013 New

Interview Details First was a phone interview with the HR manager. I was asked about 3 questions: Why Nordstrom? How would you deal with a difficult customer? What was the most difficult situation that you overcome?

Next was 1:1 interview with the department manager. I was asked the same questions. Managers follow a standard packet where they pick a few questions to ask.

Interview Question – How do you deal with a co worker that has "sharked" your customer?   Answer Question

Negotiation Details – Not able to negotiate since everyone is at a standard base pay and a standard percentage for commission in your department.

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Cosmetics Counter Manager at Nordstrom

Accepted Offer – Interviewed in Sep 2012 – Reviewed May 22, 2013 New

Interview Details initial phone interview, group information session followed by individual interviews with department managers. During the interview the manager filled out a basic form based on my answers. I was offered the job during the interview.

Interview Question – Very basic interview, mostly about customer service experience.   Answer Question

Negotiation Details – offered more than I expected

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Intern at Nordstrom

Accepted Offer – Interviewed in Mar 2013 – Reviewed May 22, 2013 New

Interview Details I had two interviews before being hired. First there was a phone interview, then I was automatically offered a formal interview with Human Resources. I waited for about two weeks until I was offered the position. About a month later I was emailed asking to give my Top 5 departments I wanted to work for. 2 weeks later, I was assigned a department with details of my first two days of the internships.

Interview Question – I was asked (during the in-person interview) to sell a product hypothetically. It was kind of difficult because I was just sitting in the chair during the interview imagining the product.   Answer Question

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Sales Associate at Nordstrom

No Offer – Reviewed May 22, 2013 New

Interview Details Must be fully available to get to second interview

Interview Question – customer service questions   Answer Question

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Intern at Nordstrom

Accepted Offer – Reviewed May 21, 2013 New

Interview Details I applied on-line to the specific location and was emailed the next day notifying me that I was a qualified candidate and that I should follow the link to schedule a phone interview. I had a quick 10 minute phone interview with an HR rep and she asked standard behavioral questions. The next day she called me back letting me know that she had moved me on the the next round. The next week the location specific HR rep called me asking to schedule an interview. The interview consisted of the same questions and she told me the internships had been filled but offered me a temp sales associate position. I now have to interview with the department specific manager and training is next week!
All in all, the interview process was a great experience.

Interview Question – Describe one time when you had difficulty accomplishing a goal.   Answer Question

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Sales Associate at Nordstrom

Accepted Offer – Reviewed May 16, 2013 New

Interview Details Apply online- Phone Interview- In Store Interview with Department Manager - Final Interview with Store Manager.

Interview Question – Mock Selling Test   Answer Question

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Sales Associate at Nordstrom

Accepted Offer – Reviewed May 13, 2013 New

Interview Details I submitted my application through their online system. In a couple days, someone from the HR department called me and asked a few behavior questions, what challenges have I overcome? Tell about a time when you took initiative. Very generic and took about 15 minutes. At the end of the phone interview, she asked me to come in for a in person interview. At the store, I was greeted and taken to their back offices. I first sat with the HR lady I had talked to on the phone and answered a few more generic behavioral questions that related to sales. She asked me which departments I was interested in working in and introduced me to the manager of one of those departments. The department manager asked me to pretend like she was a customer and try and sell her some clothes. The whole in store interview process took about an hour. The next day, the HR lady called and told me that the department manager I had hired decided to go with someone else but she wanted to find another department for me to work in. I went in for another interview at the shoe department that was similar to the one I had before. The HR lady later called and told me that I had gotten the job at the shoe department.

Interview Question – I am a young business woman who has just recently entered the professional workforce and is in need of a new wardrobe. Pretend you are the salesperson and approach me as if I had just walked in to the department.   View Answer

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Salesperson at Nordstrom

Accepted Offer – Interviewed in Pittsburgh, PA (US) Jun 2012 – Reviewed May 13, 2013 New

Interview Details I had two interviews with two different department managers. They had me put together outfits or practice selling an item such as a clipboard.

Interview Question – When was a time you found yourself needing to make a compromise with others?   Answer Question

Negotiation Details – No negotiating. There is base pay if commission does not exceed the base pay wage.

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Sales Internship at Nordstrom

Accepted Offer – Interviewed in Brea, CA (US) – Reviewed May 13, 2013 New

Interview Details Received a phone call from internal recruiter and was interviewed on the spot. Asked to come in for face to face. Interviewed with HR, then asked to interview with Dept. manager on the spot. Hired right away.

Interview Question – Pretty basic. nothing too hard.   Answer Question

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Cashier at Nordstrom

No Offer – Reviewed May 12, 2013 New

Interview Details One over the phone interview and one in-person interview

Interview Question – Give an example of a time when you worked in a team.   Answer Question

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Nordstrom – Why Work for Us?

Nordstrom, Inc. is one of the nation's leading fashion specialty retailers, with 231 U.S. stores located in 31 states. Founded in 1901 as a shoe store in Seattle, today Nordstrom operates 117 Full-Line Stores… Full Overview

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