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Nordstrom Interview Questions & Reviews

Updated Jul 29, 2014
All Interviews Received Offers

Getting an Interview  

85%
5%
4%

Interview Experience  

73%
19%
6%

Interview Difficulty  

Average Difficulty
1,005 candidate interviews
Relevance Date Difficulty
in

No Offer

Positive Experience

Average Interview

Cosmetics Counter Manager Interview

Cosmetics Counter Manager
Chicago, IL (US)

I applied online and the process took 1 week - interviewed at Nordstrom in July 2014.

Interview Details Open interview at 10 am, asked to arrive by 9:50. I arrived at 9:45. We were brought into a room full of tables. Each applicant sat with one or two managers, so make sure to focus on the conversation at hand and do not get distracted by the conversations going on around you. (Very realistic in a retail environment). Spoke with two sales managers of cosmetics, who asked standard questions from a packet, which they filled out. This took about 15 or 20 minutes. Then we went downstairs and did a role play scenario where I had to sell them a product. This lasted an additional 10 minutes. Finally, I was brought upstairs to meet with the Store Manager. Each employee I spoke with gave me their business card, which made Thank You emails very easy. Overall the entire experience lasted 50 minutes from the time I arrived, to the time I left. No offer was extended to me, but I was told I would hear from them in 24-48 hours.

Interview Question – The role play activity was unexpected and so was meeting the store manager. Be prepared for this when interviewing!   Answer Question


Accepted Offer

Neutral Experience

Intern Interview

Intern

Interviewed at Nordstrom

Interview Details Phone interview was short and easy take about 10 minutes, and the second interview was in the downtown Seattle office. I had three interviewer who take turn to ask questions. the second part of the second interview was mock selling. I was nervous because I didn't have any retail experience, but the personal stylist was very friendly and nice guided me to answer her questions.

Interview Question – they are very simple and easy questions like leadership example and how to take care of angry customers. Mock selling might the most difficult part for the second interview   Answer Question


No Offer

Negative Experience

Average Interview

Program Manager Interview

Program Manager
Seattle, WA (US)

I applied through an employee referral and the process took 6+ weeks - interviewed at Nordstrom in July 2014.

Interview Details A colleague from our former employer started working at Nordstrom earlier this year and contacted me about positions she knew were open that may be a good fit as she is enjoying working at Nordstrom and thought it would be a great place for me. Process:

1st week in June: the former colleague referred me and I formally applied
end of June: email request to speak to the recruiter via phone
mid-July: phone call with recruiter finally scheduled and took place. Good phone call with next steps stated to be a phone call with the hiring manager
end of July: learned through an auto-reply to an email I sent that the recruiter was no longer with Nordstrom. I sent an email to the new recruiter.
two business days later: I received an auto-generated email received that they have decided to pursue other applicants

I do not know what happened internally regarding this job and the original recruiter. I did reach out to the new recruiter after receiving the auto-generated email and she was apologetic and provided as much context as she could, including the fact that an offer had been extended and accepted by another candidate. However, the process took almost two months to end with an impersonal email after being told I would speak with the hiring manager. Nordstrom has a core focus of customer experience, one of which I've known as a top tier Loyalty member. It makes me sad to know the same experience does not extend to recruiting and it has also tainted how I feel about the store and Nordstrom brand.


Accepted Offer

Positive Experience

Easy Interview

Commissioned Sales Associate Interview

Commissioned Sales Associate

I applied online and the process took 4 days - interviewed at Nordstrom.

Interview Details Applied on line. Not even 2 hours later received an email asking me to set up a phone interview. Scheduled phone interview for next morning. The man who called was extremely pleasant and it was done in 5 minutes. He asked to set up a one-on-one interview in the store. We scheduled for 2 days later. Interviewed with both the department manager and assistant department manager, both of which were very friendly. Received a call 2 hours later offering the position.

Interview Question – All questions were typical customer service "what would you do in this situation". Walk the sales floor and do a "selling activity" to pick an outfit for a given situation. Very simple.   Answer Question

Negotiation Details – Did not need to negotiate. Base pay is fair but this is a commissioned based position, the more you sell, the more you make.


Accepted Offer

Neutral Experience

Rotating Sales and Support Interview

Rotating Sales and Support

I applied online and interviewed at Nordstrom.

Interview Details When I first expressed interest in the position, the manger of HR phoned me to ask a couple of questions and to schedule an interview. After that we were set on a date she asked me questions about my work availability. After the interview she said they would get back to me as soon as possible. After two days she called me back with a job offer. The interview process was very effective in my opinion.

Interview Question – Most questions were pretty standard and generic. They asked why nordstrom. When did you ever express great customer sevice. Super standard questions.   Answer Question


No Offer

Neutral Experience

Average Interview

Retail ManagementProgram Interview

Retail ManagementProgram

I applied online and interviewed at Nordstrom.

Interview Details I applied during the december and was asked to for a phone 2 weeks later. This was my first interview and I was quite nervous, which I should of not been. However, the interviewer was extremely nice and was very helpful.

Interview Question – What has been your most difficult situation at work and how did you handled it?   Answer Question


Accepted Offer

Neutral Experience

Very Difficult Interview

Cosmetic Sales Associate Interview

Cosmetic Sales Associate

I applied online and interviewed at Nordstrom.

Interview Details Personality Tests online, two phone interviews, interview with someone from personnel, then offer to interview with Department manger, Then joint interview with Department Manager and vendor, Department manager/vendor/counter manager interview.

This was a very extensive hiring process, yet there are still some employees that have no idea what they are doing!

Interview Question – What would you do if everything you have tried to do for the customer does not calm them down and the customer remains upset?   View Answer


Accepted Offer

Neutral Experience

Easy Interview

Cosmetics Counter Manager Interview

Cosmetics Counter Manager
Chicago, IL (US)

I applied online - interviewed at Nordstrom in January 2010.

Interview Details It was pretty quick. The interview was short and to the point and I was offered a job on the spot. I had to provide examples of what I would do in certain sales situations and how I would close a sale. They do insinuate you make your own hours and don't have to work every weekend but that is not necessarily true when you start.

Interview Question – They asked the typical questions regarding the most challenging situation you have ever had to handle and how you handled it.   Answer Question


Accepted Offer

Positive Experience

Average Interview

Sales Associate Interview

Sales Associate

Interviewed at Nordstrom

Interview Details Applied online. Long questionnaire. One-on-one interview a week later with HR person. Then one week training with 2 other new hires. I got Women's Shoes with best commission in the store- 10%. Probably hardest job in the store though with all of the running around for indecisive women.

Interview Question – What makes you want to leave your current job for this one?   Answer Question


No Offer

Neutral Experience

Difficult Interview

Customer Service Representative Interview

Customer Service Representative

I applied online - interviewed at Nordstrom in July 2014.

Interview Details First there was a phone interview. Then I had to take two computer tests and went in for an interview. The first test is to see how well you can multitask and respond to customers. The second test is part of the in person interview. I listened to an employee take six calls. Then I went back for my interview. The interview was discussing my skill levels in customer service, computer skills, previous employers, job duties and how do I handle various situations.
I was told that I would hear back from them within a week and it has been a week.

Interview Question – The computer tests you on your ability to multitask and how well you respond to customers based on the information they provide you with.   Answer Question

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